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"The room was clean and comfortable however the bathroom was very small and there were no suitable mirrors or lights to do hair and make up."

"Directions from the Elizabeth line are simply poor. The fact you need a you tube video to explain how to get there is concern enough. Room service was just plain bad food - but they have you hostage. It was clean. It is convenient if you need to be at terminal 2 for early flight and want to be on property. Otherwise it is overpriced across the board."

"grat location, clean quite rooms, good breakfests"

"When checked in, the iPad doesn’t work while typed in my information. That is your only way of check in and out, it should have been check daily are they working properly or not. Apart from that room is what you need for a night stay. There only one towel each. Face towel would have been helpful."

"The room was clean and spacious with a view. Breakfast options were plentiful. The location is convenient for access to central London"

"Great breakfast. Great location"

"Great location. Excellent staff. Carpet in my room could use an update. "

"yes"

"Our experience was almost perfect had mine and my son’s casual but clean attire had not been questioned when requesting to dine at Hells Kitchen restaurant. We were initially asked to “go and change” which I found insulting but, after staff and management discussions, we were accepted into the establishment. I found this to be humiliating, especially in front of my 13 y/o son, this is not what one would expect in the year 2026. Had it not been something my son wanted to experience, I would have walked and not given the FOH staff the pleasure of judging or vetting us. I have to add that, when we were actually dining, the waiting staff were exemplary. Everything else about the hotel was perfect."