2/10 - 너무 별로예요
Seungjoon 님, New York
2015년 7월 31일
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
THE WORST HOTEL EVER
THE WORST HOTEL EVER!!!!
I arrived at this hotel and tried to check in around 8 pm. They notified that I couldn't stay at this hotel since all rooms are booked. I made a reservation via Hotels.com about 1 month ago and I didn't get any notice from the hotel in advance. They just let me know the situation when I checked in. One of my peers who booked this hotel through Hotels.com was also transferred to another hotel on the same day. The designated hotel for me is 10 minute away by car and right next to a harbor, quite far from old town. I couldn't sleep at all at the hotel due to a lot of noise from a harbor and I had to use a taxi to go to restaurants.
I went to so many different kinds of hotels in the world, but this was the first time for me to be transferred without any notice in advance. They explained me that this situation was mainly due to Hotels.com and they were not responsible for the overbooking. However, the staff working at the designated hotel told me transfers from Amberton hotel happen quite often, which means they seem to allow over booking on purpose for the sake of full-booking and just transfer their guests when they have no enough rooms.
IN SUM, IF YOU BOOKED THIS HOTEL, YOU WOULD BE HIGHLY LIKELY ASSIGNED TO ANOTHER HOTEL WHICH IS FAR FROM DOWNTOWN. PLEASE SKIP THIS HOTEL.