โOkay, first off, you gotta keep in mind how much you pay for it. Comparing to other hotels in Cairns City, The Hotel Cairns is a bit cheaper.
Wifi: I just occasionally needed a short wifi connection to use messenger in my cell: so if you need a constant internet connection and it is important for you, this may not be the hotel you want. I had to walk down to the reception desk area in order to get a better reception of wifi. Wifi was on and off. But it was free anyway. Some of hotels have...
โI arrived late in the evening from the Gold Coast to Cairns, feeling tired after a long travel day. But the warm welcome I received made all the difference. The male staff member not only contacted me in advance but also opened the gate and greeted me with such kindness and professionalism โ better than most 5-star hotel receptions Iโve experienced.
The room was spotless โ so clean and well-maintained that I almost felt it was too good to enjoy alone. The cleanliness was truly top-tier,...
โAwesome place for family holiday. Nice and clean. Easy access to beach and kind & nice host. Absolutely recommend and I will come back to stay again.โ
โPalm Cove Studio Apartments are the cleanest accommodation I have ever stayed at. The walls between the rooms are not very sound proof but we were lucky enough to have quiet neighbours during our stay. Close to the beach and the Surf club. Highly recommended!โ
"Positive Experience:
This was my third time staying at this hotel in Cairns, and once again, it was a pleasant experience overall. I arrived early in the morning, and a kind Japanese staff member at the front desk went out of their way to assist me with an early check-in for an additional fee. Thanks to them, I was able to settle in comfortably after a long flight.
Moreover, as I had requested in advance, I was given a room at the corner side with the best view, which I truly appreciated. It made my stay even more enjoyable.
Areas for Improvement:
However, there were a few disappointing aspects during this visit.
Firstly, the shower gel in the bathroom was completely empty, with only a bit of water left inside. Iโm not sure whether the previous guest used it all or took it, but it seemed the housekeeping staff had not checked or refilled it before my arrival. This is something that definitely needs more attention.
Secondly, after checking out the next day, I was informed that my swimming trunks had been blown off and had fallen to a lower level. When I asked about retrieving them, I was simply told that it was difficult since check-ins were ongoing. The response felt rather dismissive.
In particular, the female staff member at the front desk in the afternoon did not seem very willing to help, which left me slightly disappointed. One of the main reasons I"
