โI really enjoyed the aesthetic of this hotel. The lobby and accompanying coffee area and restaurant very cozy and has a diverse menu. The overall location of the hotel was also convenient to the downtown Reykjavรญk shops, museums, and restaurants.โ
โI definitely can tell that this small luxury hotel was well designed and put a lot of thoughts. I really liked a simple scandinavian interior with a mixture of different textures all over. Moving TV which didnt block the view was very smart. I didn't really like the sliding door at the bathroom though. It was very uncomfortable when we use both shower and toilet at the same time.
The person who checked us in was really nice. She greet us very friendly even with our late check in. However,...
โUnreliable, rude, unhelpful staff and shortage of towels.
One staff said I can keep my luggage on the messages but that day there is no one who keeps my luggage. I called the phone. Another staff takes the phone, they can't keep the luggage and yelled at me that who is it( about keeping luggage). There are so many stories but it is too long story.
Shortly l, they confused their policy and yelled at me but never apologizeed it.
Lastly, I'm not a good English speaker. When I didn't undersatnd...
"I usually aim to leave balanced reviews, but our experience at this hotel was quite disappointing. We didnโt receive self check-in information until we contacted the property on the day of arrival, which caused unnecessary stress.
Once there, the front door passcode didnโt work โ not just for us, but for several other guests who were stuck outside in freezing weather during a Reykjavik snowstorm. It's advertised as self-check-in, but it should't be called "Self-Check-in" Hotel if the codes donโt function properly.
The room we were initially assigned also had no working heating, which was hard to accept in such extreme weather. When I called the help desk, I was told to wait until the next day. After informing them that I was traveling with an elderly, we offered a different room. Unfortunately, the heating in the second room failed the next day, and the help desk was unhelpful.
Lastly, the listing says there is free parking, which is true โ but spaces are extremely limited, so donโt count on availability.
Also, if you are not fluent in English, navigating issues here could be challenging and potentially frustrating, as communication might become an additional barrier.
On a positive note, I do want to acknowledge that the customer service team, when reached, was generally helpful and supportive. I truly appreciate that, but I would prefer not to be in a situation where I need to contact the team in the first place."
