Esperanza Hotel

Property class: 2

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Reviews

5.2 out of 10
A short walk from Berjaya Times Square and Pavilion Kuala Lumpur, Esperanza Hotel provides dry cleaning/laundry services, a 24-hour business center, and more. Guests can connect to free in-room WiFi.

Popular amenities

  • Free WiFi
  • Air conditioning
  • Business services
  • Laundry
  • Room service
  • Housekeeping

Room options

Available filters for rooms
Showing 6 of 6 rooms

View all photos for Standard Double Room

Room

Standard Double Room

  • 10 sq m
  • Sleeps 3
  • 1 Queen Bed

View all photos for Deluxe Double Room

Room

Deluxe Double Room

  • 10 sq m
  • Sleeps 3
  • 1 Queen Bed

View all photos for Standard Twin Room

Room

Standard Twin Room

  • 8 sq m
  • Sleeps 3
  • 2 Twin Beds

View all photos for Family Triple Room

Room

Family Triple Room

  • 10 sq m
  • Sleeps 4
  • 1 Queen Bed and 1 Twin Bed

View all photos for Family Quadruple Room

Room

Family Quadruple Room

  • 11 sq m
  • Sleeps 5
  • 2 Queen Beds

View all photos for Basic Single Room, 1 Twin Bed

Room

Basic Single Room, 1 Twin Bed

  • City view
  • 1 bedroom
  • Sleeps 1
  • 1 Twin Bed

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citizenM Kuala Lumpur Bukit Bintang

Bukit Bintang
  • Parking included
  • Free WiFi
  • Restaurant
  • Air conditioning
9.6 out of 10, Exceptional, 664 reviews
The price is ₩82,214
₩92,080 total
includes taxes & fees
Oct 22 - Oct 23
citizenM Kuala Lumpur Bukit Bintang
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About the neighborhood

Located in Bukit Bintang, a neighborhood in Kuala Lumpur, Esperanza Hotel is in a shopping district and near a metro station. Berjaya Times Square and Petaling Street Market are worth checking out if shopping is on the agenda, while those wishing to experience the area's natural beauty can explore KLCC Park and Batu Caves. Looking to enjoy an event or a game while in town? See what's happening at Bukit Jalil National Stadium or Kuala Lumpur Stadium. Visit our Kuala Lumpur travel guide
Map
No.83, Jalan Bukit Bintang, Kuala Lumpur, 55100

What's nearby

  • A bustling street market with people dining at tables, food stalls, and large cooking pots.
    Jalan Alor
    1 min walk - 0.1 km
  • A busy urban street with various vehicles, including taxis and a large truck.
    Changkat Bukit Bintang
    1 min walk - 0.1 km
  • A large indoor amusement park with a roller coaster, Ferris wheel, and various rides.
    Berjaya Times Square
    5 min walk - 0.5 km
  • A busy urban street with a prominent building labeled 'Pavilion' and 'Armani / KL' on its facade.
    Pavilion Kuala Lumpur
    7 min walk - 0.6 km
  • Lot 10 Shopping Centre
    3 min walk - 0.3 km

Getting around

  • Kuala Lumpur Masjid Jamek Station
    2 min drive
  • Bukit Bintang Station
    4 min walk
  • Kuala Lumpur International Airport (KUL)
    46 min drive

Restaurants

  • Restoran Al-Basha
    1 min walk
  • Mon Chinese Beef Roti 蕃坊酥小蒙
    1 min walk
  • Uncle Shawarma
    1 min walk
  • Oasis Fun Pub
    2 min walk
  • Noy Thai Seafood
    3 min walk

About this property

Esperanza Hotel

  • Hotel near Pavilion Kuala Lumpur
  • Close to KLCC Park and Petronas Twin Towers, Esperanza Hotel provides dry cleaning/laundry services, a 24-hour business center, and more. Stay connected with free in-room WiFi.
  • You'll also enjoy the following perks during your stay:
    • Smoke-free premises, an elevator, and tour/ticket assistance
    • A computer station, luggage storage, and multilingual staff
    • Free newspapers and a 24-hour front desk
  • Room features
  • All 70 rooms have comforts such as air conditioning, as well as thoughtful touches like free WiFi and safes.
  • More conveniences in all rooms include:
    • Bathrooms with showers
    • 32-inch HDTVs with premium channels
    • Daily housekeeping and phones

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  • Air conditioning
  • Laundry
  • Housekeeping
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available

Family friendly

  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • 24-hour business center
  • Computer station

Accessibility

  • Elevator

More

  • 1 building
  • Smoking not allowed

Room amenities

Bathroom

  • Hair dryer (on request)
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 32-inch LCD TV with premium satellite channels

Food and drink

  • Room service

More

  • Air conditioning
  • Phone
  • Safe

Policies

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

  • Mastercard
  • Visa

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards

We should mention

No pets and no service animals are allowed at this property

Frequently asked questions

Is Esperanza Hotel pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Esperanza Hotel doesn't offer parking.

What time is check-in at Esperanza Hotel?

Check-in end time: anytime.

What time is check-out at Esperanza Hotel?

Check-out is at noon.

Where is Esperanza Hotel located?

Located in Bukit Bintang, this hotel is within a 10-minute walk of Changkat Bukit Bintang, Pavilion Kuala Lumpur, and Berjaya Times Square. KLCC Park and Petronas Twin Towers are also within 1 mi (2 km). Bukit Bintang Station is only a 4-minute walk and Imbi Station is 6 minutes.

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Reviews

Esperanza Hotel Reviews

5.2

4.8

Cleanliness

6.8

Location

5.8

Staff & service

4.8

Property conditions & facilities
Rating 10 - Excellent. 14 out of 52 reviews
Rating 8 - Good. 1 out of 52 reviews
Rating 6 - Okay. 5 out of 52 reviews
Rating 4 - Poor. 10 out of 52 reviews
Rating 2 - Terrible. 22 out of 52 reviews

Reviews

Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

かなり汚いです

入り口がわかりにくい。（まあこれはこの近辺のホテルに共通するもの） 階段を上ったら、ちょっとにおう 部屋に入ったら、床がベタベタ。部屋でWi-Fiは入らない。エアコンからもにおいがする。 ロビーのソファーは破れ掛けでぼろぼろ かなり悪いホテルです。おすすめはしません。
Stayed 2 nights in Apr 2019
Verified review

4/10 Poor

Disliked: Staff & service, property conditions & facilities, room comfort

ロケーション以外は悪いホテル

チェックイン時、予約がが入っていないと言われ、アイパッドで予約画面を見せたところ 英語版を見せろと言われました。やっとチェックイン出来て部屋に入ってトイレを使ったところ 水が止まらなくなりました。再びフロントに行きへｙ水回りの修理を依頼したところ、 直らないので部屋を変えてもらうことになりました。この時20リンギットを要求されました。 翌日朝食をとろうとしたところ有料だというので、チェックアウトしてしまいました。 ここはお勧めできません。
Stayed 1 night in Jan 2018
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The only thing about this place is the location. That’s all. The Rest is we’re Bad . There are . Cockroach on all over the please . It’s not clin at all. The only on good gays there heis men is Kamal
Stayed 5 nights in Dec 2017
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bilik hotel terlalu sempit..tempah bilik beserta sarapan,tetapi tiada sarapan disediakan
Verified review

4/10 Poor

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort

Damp and smelly room

The hotel is located next to the central shopping area of KL, and I never felt inconvenient staying there. If access to the central area is the top priority, at least it will never let you down. So the problem lies in the room condition. Once I got into the hotel, I was welcomed with the smell typical of damp and badly maintained house. Sad to say that It was the same in my room. (Although it might be the problem of entire hotel, and maybe the building itself, as most of the buildings in the block looked pretty old.) Many of the facilities in the room, including air conditioner and hot shower, were not working. It was not the worst hotel that I have stayed so far, but I couldn't help thinking that I got what I paid for.
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hotel is location shopping and food place

Hotel is very old and no upgrade. My room is smell dirty floor and not hot shower unpleasant clean not upgrade. Lousy....
Verified review

4/10 Poor

Disliked: Cleanliness, property conditions & facilities, room comfort

ゆっくりできない

値段安いので寝るだけと思って利用してみました。部屋入った瞬間カビ臭い(;~∧~;)。エクスペディアで掲載されてる写真と随分違う室内。ベッドのスプリングがボコボコ。お湯出ない。排水詰まってる。等など他のレビューでも記載されてるままでした。 それでも値段安いので想定の範囲内でした。ですが朝８時頃からのリフォーム工事の音には耐えられませんでした。昼まで寝たかったのに、、、。
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Homeinen rottaluola

Huone pieni ja pahanhajuinen, seinissä hometta ja lemmikkinä pieni iloinen rotta. Sen kanssa oli kiva leikkiä piilosta, ja hän päätti piilotella kylpyhuoneessa. Rotta aiheutti ripulin, mutta pönttö oli ergonominen ja tähän toimeen täysin sopiva. Bangladeshilainen yöllinen häirikkö kävi koputtelemassa ovelle, kun olin alasti suihkussa, joten adrenaliinia ja vaaratilanteita tarjolla seikkailunhaluisille reissaajille. Älä osta ruokaa, sillä pienet vekkulit termiitit mutustelevat ne puolestasi. Ilmastointi toimii, mutta rutisee kuin omat polvet krapulassa, joten tämä saattaa hieman häiritä kauneusuniasi. Seinät hostellissa muistuttavat pahvia, joten tiedät, mitä naapurissasi tapahtuu.
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Tiny. Noisy. Dirty.

Awful room. Dirty bathroom. No toilet roll. Tiny. Noisy. Shocking. Accosted in hallway by homosexuals. Guests in hallway with loud video phone conversations & music. Asked for massage in and out of hotel. Damp smell everywhere. Dodgy guests. Dodgy staff. Wore flip flops in shower it was so unclean. Hole in wall spurted dirt when I operated the 'old' shower by mistake. Pitch black box. No window. Freezing aircon, either full on or off. Bed bugs. Disaster.
Verified review

4/10 Poor

Disliked: Cleanliness, property conditions & facilities, room comfort

Location

Hotel is located on good location. But the quality is not worth th e price. The room is not well maintained.
Verified review

4/10 Poor

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Terrible Hotel

The hotel is FILTHY. The rooms are extremely small. I have to open my bag on the bed. The bed was old. The sink drains onto the bathroom floor, then into the drain-hole. There was hair and stuff from the previous occupant. There is no room service at all. One night the single bulb in the room went out at 9 PM. The receptionist told me nothing can be done until the next morning. I had to grope in the dark all night. The budget hotels in Chungking Mansion in Hong Kong are much better AND cheaper considering that's in Tsim Sha Tsui in Hong Kong.
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Paid for 3 nights without staying the room at all. Fee was non-refundable? The room was not clean and the smell of cigars. are all over the room, especially in the bed. Unforgetable experience! Sorry.
Verified review

6/10 Okay

Secara keseluruhannya baik...Cuma xda housekeeping kemas bilik setiap hari..
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, room comfort
Хотели мне предоставить номер без окон. И пахло в нем затхлым из-за этого. после моей претензии номер поменяли. Размеры номера оставляют желать лучшего: примерно 2,3х2,7 м. Жил там 2 суток, уборку номера не сделали, пояснили, что сам виноват, не оставил ключ от номера на ресепшине. Тараканы очень большие в номере, приходилось с ними кровать делить! Не работал вытяжной вентилятор из душа. Ремонт в душевой был сделан отвратительно, можно было бы плитку от следов клея и цемента отмыть! Больше всего поразило ( я жил в номере 201) что кондиционер за моим окном очень сильно накренен и держится на одном креплении из четырех, того и гляди, свалится на головы прохожих. Я сообщил об этом при выезде, но эмоций у персонала этот факт не вызвал. Вайфай отвратительный, ловит не во всем номере, только возле дверей. сооветственно скорость никакая! Но если выйти в коридор и встать под роутером, скорость нормальная. Шум ночного города мешал спать, так как большой зазор между половинками раздвижного окна.
Verified review

4/10 Poor

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities

Bad hotelier

The staff gave me room with faulty air conditioning. The hot shower wasn't working.he said that somebody would come an fix the problems but none coming till next day
Verified review

6/10 Okay

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities

위치는초ㅣ고

잘란알로야시장 갈거라면 최고의 위치에요. 여자 혼자 12시까지 야시장에 있다가 숙소가도 될 정도로 2분?3분밖에 안걸려요. 파빌리온도 5분이면 갈 수 있어요. 1층에서 리셉션까지는 엘리베이터가 없는데 앞에 있는 직원들한테 부탁하면 방까지 짐 갖다주고, 다들 엄청 친절해요. 대신 방이랑 화장실이 엄청 작고 조금 더러워요. 첫날에는 조금 힘들었지만 그래도 4일동안 싼 값에 편안하게 지냈어요.
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Katastrophal, nie mehr!

Wir hatten wirklich nur niedrige Erwartungen an dieses Hotel, welche dann absolut Horror ausfielen. Bem check-in suchte das Personal etwa 30Minuten unsere Buchung, welche er dann komischerweise auf Whatsapp als screenshot fand. Anstatt ein nichtraucher Zimmer mit Fenster erhielten wir einen fensterloses Räumchen welches miefig nach Rauch roch. Zu dem teilten wir das Zimmer mit grossen Kakalaken. Im Badzimmer schimmelte es stark! Die Lage ist sehr zentral. Trotzdem würde ich dieses "Hotel" niemals weiter empfehlen. Lieber etwas mehr zahlen für ein Hotel oder wie wir als Backpacker ein sauberes Hostel bevorzugen.
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Ужас,летящий на крыльях ночи!

Не советовала бы останавливаться там даже на одну ночь...было испорчено впечатление о городе в целом..В номере просто не развернуться,воняет и нечем дышать...слив у раковины не работает..когда моешь руки,вода стекает на пол,но уходит она медленно и получается,что ты стоишь в луже.
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

suck hotel

tv rosak tidak ditukar. housekeeping pun x ada. toilet berbau. tidak bersih.
Verified review

4/10 Poor

Disliked: Cleanliness, room comfort

Convenient and near to night food market

Room condition was bad. Cockroach was found in toilet and water kept dripping from tap of washing basin. The pillows were smelly.
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

カビゴンだ～

お湯が出ない。電気がつかない。あまりにも、かび臭すぎ。
Verified review

4/10 Poor

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities

Terrible hotel, good location

Location is excellent but hotel was dire. The door lock, tv, hot water service all didn't work. The room was a family room with 2 double beds but so small you could t walk around the beds and couldn't open the door when bags in the room. The linen was clean and beds comfy but rest of room and bathroom filthy. The staff were friendly and let us change rooms to one situated away from the noisy road
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, room comfort
Need window n little big space in the room
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very poor

Room was dirty with bugs, TV did not work, and bathroom was terribly maintained was leaking into the room meaning the entire room was soaking wet. I know you get what you pay for but there are much better hotels available for same price.
Verified review

4/10 Poor

Disliked: Cleanliness, property conditions & facilities

Hotel is very close to bukit bintang train station

At first we had difficulty locating the hotel. The location of the hotel is close to train station most of all from shopping area and famous street food street jalan alor. If you are in a budget travel this hotel i can recommend to you. Regarding on cleanliness you cannot guarantee quality. If your purpose is just a place to take a rest its fit on your budget need. They have wifi and hot and cold water bending machine. We took the standard room with a stay for 4D3N. Next time we travel to KL will back to stay here.