Dear HW,Warm greetings from Grand Millennium Kuala Lumpur and thank you for staying with us.Thank you for your feedback and we look forward to welcoming you in the not too distant future.Best regards,The Management Grand Millennium Kuala Lumpur

Dear GuestWarm greetings from Grand Millennium Kuala Lumpur and thank you for rating us on Hotels.com.We hope you had a pleasant stay and look forward to welcoming you back in the not too distant future.Best regards,Adrian Chua, Hotel Manager

Dear Jonghyeok, warm greetings from Grand Millennium Kuala Lumpur and thank you for sharing a review with us regarding your stay. I am glad you enjoyed our strategic location and hope you had a pleasant stay. We look forward to welcome you back soon. Best regards, Mark Heywood, General Manager

Dear Hyung-jun, warm greetings from Grand Millennium Kuala Lumpur and thank you for rating us full score on Expedia. We are so glad that we have exceeded expectations in all aspects of our hotel facilities and service delivery. We look forward to welcoming you back for another pleasant stay soon. Best regards, Mark Heywood, General Manager

Dear Juhyun, warm greetings from Grand Millennium Kuala Lumpur and thank you for taking your time to share a review with us. We look forward to welcome you back soon. Best regards, Mark Heywood, General Manager

Dear Kwang Soo, thank you for staying at Grand Millennium Kuala Lumpur recently. I am sorry to hear that your experience was not all perfect and I apologise that we missed the mark on this occasion. Your feedback is important to us as this will be our source in improving the service we provide to our valuable guests like you. Rest assured, we will look into this matter immediately to ensure similar issues do not recur in the future. Once again, we apologise for the inconveniences caused and hope to have the opportunity to host you again.

Dear Guest, thank you for your rating of our hotel and we hope to welcome you back soon.

Dear Guest, thank you for your rating of our hotel and we are sorry to hear that your experience with us was not all perfect. Please accept our sincere apologies for the short falls and we hope to have the opportunity to prove our services to you at a future visit.

Dear YoungSun‎, we are most delighted to know you had an overall pleasant stay and truly appreciate your time in giving us a full-score rating. All of us here look forward to welcoming you back soon.

Dear 다솔, warm greetings from Grand Millennium Kuala Lumpur and thank you for taking the time to share a review of your stay with us. We are pleased to learn of your positive experience during your recent visit and we hope you were able to explore some of the top attractions within the vicinity. All of us here look forward to welcome you back for another memorable stay in the heart of Bukit Bintang soon.

Dear HAEHORHEE, greetings from Grand Millennium Kuala Lumpur and thank you for your positive review. We are pleased to hear that you enjoyed our ideal location in the heart of Bukit Bintang where there is much to see, do and explore. We are also happy to learn that you had a comfortable stay in our guestroom. Please do come back to visit, should your travels bring you back to the city.

Dear Jin Mo, thank you for recommending us with a positive review. It is great to hear that you enjoyed your stay with us as well as experienced the warm and friendly service we are known for. We thank you for choosing us as your preferred residence and we hope to be able to welcome you again soon. Best wishes, Ko Van den Hil, General Manager

Dear Guest, thank you for taking the time to review your experience at Grand Millennium Kuala Lumpur. We are indeed fortunate to be located in the heart of the city’s Golden Triangle, where shopping, dining and entertainment options are vast. We are sorry however that we did not meet your expectations in regards to some elements of the hotel and for that, we sincerely do apologise. We truly appreciate your feedback and we will work with our teams to further improve our services and facilities. If your travels do bring you back to Kuala Lumpur, please do come back to stay with us. Kind regards, Ko Van den Hil, General Manager

Dear Qinxi, thank you for staying with us at Grand Millennium Kuala Lumpur and for rating us on Expedia. We are glad that you had an overall positive experience and we look forward to welcoming you back for another pleasant stay soon. Best regards, Peter D Gibbons, General Manager

Dear Junhee, thank your for making us your preferred hotel during your recent trip to the city. While we are glad that the location of our hotel met your expectations, we are disheartened that we fell short in other areas. We sincerely apologise for the long wait and we are sorry for any inconvenience caused. Please know your feedback is incredibly valuable to us and we will be sure to share them with our Front Office team for improvements. All of us here look forward to welcoming you back to the heart of the city again soon should your travels bring you back to Kuala Lumpur. Best regards, Ko Van den Hil, General Manager

Dear Nick, thank you for making us your preferred hotel in the heart of Kuala Lumpur. We would like to take this opportunity to inform you that all deposits will be refunded to our guest should there be no outstanding payment to be made upon check-out. Kindly allow the bank between 3-4 weeks to refund the deposit. We hope other aspects of your stay with us was a pleasant one and we look forward to welcome you back to our hotel again soon in the not too distant future. Best regards, Peter D Gibbons, General Manager

Dear Taeyoon, thank you for sharing your feedback with us following your recent stay. We are disheartened that we have fallen short of your expectations in some areas. Your feedback regarding our facilities is appreciated and will be shared with our Management Team for future planned development. We hope your stay with us was an overall enjoyable one and we look forward to welcome you back for an improved stay soon. Best regards, Peter D Gibbons, General Manager

Dear Guest, thank you for staying with us at Grand Millennium Kuala Lumpur and for rating us on Expedia. We are glad that you had an overall positive experience and we look forward to welcoming you back for another pleasant stay soon. Best regards, Peter D Gibbons, General Manager

Dear Luna, thank you for sharing your review with us following your recent stay. We are pleased that you had an overall positive experience and particularly enjoyed the prime location of our hotel within the heart of Bukit Bintang. Your feedback regarding areas of improvement is much appreciated and will be shared with the respective team for immediate rectification and improvement. My team and I look forward to welcome you back to our hotel again soon for another pleasant stay should your travels bring you back to Kuala Lumpur. Kind regards, Peter D Gibbons, General Manager

Dear Catherine,Warm greetings from Grand Millennium Kuala Lumpur and thank you for staying with us.Thank you for your feedback and we look forward to welcoming you in the not too distant future.Best regards,The Management Grand Millennium Kuala Lumpur

Dear Archie,Warm greetings from Grand Millennium Kuala Lumpur and thank you for staying with us.Thank you for your feedback and we look forward to welcoming you in the not too distant future.Best regards,The Management Grand Millennium Kuala Lumpur

Dear Luisita,Warm greetings from Grand Millennium Kuala Lumpur and thank you for staying with us.Thank you for your feedback and we look forward to welcoming you in the not too distant future.Best regards,The Management Grand Millennium Kuala Lumpur

Dear Achileo,Warm greetings from Grand Millennium Kuala Lumpur and thank you for staying with us.Thank you for your feedback and we look forward to welcoming you in the not too distant future.Best regards,The Management Grand Millennium Kuala Lumpur

Dear Maureen, Thank you for your feedback and we sincerely appreciate your feedback and apologize for any inconveniences encountered during your recent stay. Rest assured, we are actively addressing each concern raised to ensure a more pleasant experience for all our guests. Thank you for bringing these matters to our attention. Best Regards, The Management.

Dear Ploysabaiphare,Warm greetings from Grand Millennium Kuala Lumpur and thank you for staying with us.Thank you for your feedback and we look forward to welcoming you in the not too distant future.Best regards,The Management Grand Millennium Kuala Lumpur

Dear Moinuddin,Warm greetings from Grand Millennium Kuala Lumpur and thank you for staying with us.Thank you for your feedback and we look forward to welcoming you in the not too distant future.Best regards,The Management Grand Millennium Kuala Lumpur

Dear Haitham,Warm greetings from Grand Millennium Kuala Lumpur and thank you for staying with us.Thank you for your feedback and we look forward to welcoming you in the not too distant future.Best regards,The Management Grand Millennium Kuala Lumpur

Dear Tay,Warm greetings from Grand Millennium Kuala Lumpur and thank you for staying with us.Thank you for your feedback and we look forward to welcoming you in the not too distant future.Best regards,The Management Grand Millennium Kuala Lumpur

Dear Gerardo,Warm greetings from Grand Millennium Kuala Lumpur and thank you for staying with us.Thank you for your feedback and we look forward to welcoming you in the not too distant future.Best regards,The Management Grand Millennium Kuala Lumpur

Dear Ahmad,Warm greetings from Grand Millennium Kuala Lumpur and thank you for staying with us.Thank you for your feedback and we look forward to welcoming you in the not too distant future.Best regards,The Management Grand Millennium Kuala Lumpur

Dear Shinya,Warm greetings from Grand Millennium Kuala Lumpur and thank you for staying with us.Thank you for your feedback and we look forward to welcoming you in the not too distant future.Best regards,The Management Grand Millennium Kuala Lumpur

Dear Katsuyoshi,Warm greetings from Grand Millennium Kuala Lumpur and thank you for staying with us.Thank you for your feedback and we look forward to welcoming you in the not too distant future.Best regards,The Management Grand Millennium Kuala Lumpur

Dear William,Warm greetings from Grand Millennium Kuala Lumpur and thank you for staying with us.Thank you for your feedback and we look forward to welcoming you in the not too distant future.Best regards,The Management Grand Millennium Kuala Lumpur

Dear Cheng Yam,Warm greetings from Grand Millennium Kuala Lumpur and thank you for staying with us.Thank you for your feedback and we look forward to welcoming you in the not too distant future.Best regards,The Management Grand Millennium Kuala Lumpur

Dear Lisa,Warm greetings from Grand Millennium Kuala Lumpur and thank you for staying with us.Thank you for your feedback and we look forward to welcoming you in the not too distant future.Best regards,The Management Grand Millennium Kuala Lumpur

Dear Adeline,Warm greetings from Grand Millennium Kuala Lumpur and thank you for staying with us.Thank you for your feedback and we look forward to welcoming you in the not too distant future.Best regards,The Management Grand Millennium Kuala Lumpur

Dear Li Ping,Warm greetings from Grand Millennium Kuala Lumpur and thank you for staying with us.Thank you for your feedback and we look forward to welcoming you in the not too distant future.Best regards,The Management Grand Millennium Kuala Lumpur

Dear Poh Cheong,Warm greetings from Grand Millennium Kuala Lumpur and thank you for staying with us.Thank you for your feedback and we look forward to welcoming you in the not too distant future.Best regards,The Management Grand Millennium Kuala Lumpur

Dear Rita,Warm greetings from Grand Millennium Kuala Lumpur and thank you for staying with us.Thank you for your feedback and we look forward to welcoming you in the not too distant future.Best regards,The Management Grand Millennium Kuala Lumpur

Dear Shinohara,Warm greetings from Grand Millennium Kuala Lumpur and thank you for staying with us.Thank you for your feedback and we look forward to welcoming you in the not too distant future.Best regards,The Management Grand Millennium Kuala Lumpur

Dear Cindy,Warm greetings from Grand Millennium Kuala Lumpur and thank you for staying with us.Thank you for your feedback and we look forward to welcoming you in the not too distant future.Best regards,The ManagementGrand Millennium Kuala Lumpur

Dear Soot fern,Warm greetings from Grand Millennium Kuala Lumpur and thank you for staying with us.Thank you for your feedback and we look forward to welcoming you in the not too distant future.Best regards,The ManagementGrand Millennium Kuala Lumpur

Dear Nazaruddin,Warm greetings from Grand Millennium Kuala Lumpur and thank you for staying with us.Thank you for your feedback and we look forward to welcoming you in the not too distant future.Best regards,The ManagementGrand Millennium Kuala Lumpur

Dear Hiromasa,Warm greetings from Grand Millennium Kuala Lumpur and thank you for staying with us.Please accept our sincerest apologies for the inconveniences that you had to go through during your stay. We realized that this experience has marred your impression of the hotel but we hope that you would give us an opportunity to make amends and welcome you back in the not too distant future.Best regards,The ManagementGrand Millennium Kuala Lumpur

Dear Timothy,Warm greetings from Grand Millennium Kuala Lumpur and thank you for staying with us.Thank you for your feedback and we look forward to welcoming you in the not too distant future.Best regards,The ManagementGrand Millennium Kuala Lumpur

Dear Juliet Sandra,Thank you for your feedback on Expedia and we are extremely disappointed to read about the challenges you experienced during your stay with us.Please accept our sincerest apologies for the inconveniences that you had to go through and your comments had been shared with the department head concerned for immediate action as well as to ensure such similar incident do not recur. We wish to assure you that it is certainly not reflective of the usual standards of Grand Millennium Kuala Lumpur and we are continuously putting in more effort to train and develop our team to improve the standard of service.We realized that this experience has marred your impression of the hotel but we hope that you would give us an opportunity to make amends and welcome you back in the not too distant future.Best regardsThe ManagementGrand Millennium Kuala Lumpur