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The Regency Waterfront Hotel

3.5 star property
Hotel in Kuala Terengganu with a 24-hour front desk and a restaurant

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November 2024

Photo gallery for The Regency Waterfront Hotel

Interior
Interior
Front of property - evening/night
Family Premier | Desk, iron/ironing board, free WiFi
Breakfast, lunch, dinner served; local and international cuisine

Reviews

7.0 out of 10

Good

Popular amenities

6.0 out of 10
Guest amenities rating.
  • Breakfast available
    Breakfast available
  • Room service
    Room service
  • 24/7 front desk
    24/7 front desk
  • Housekeeping
    Housekeeping
  • Air conditioning
    Air conditioning
  • Laundry
    Laundry
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Room options

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Showing 3 of 3 rooms

View all photos for Deluxe Twin Room

Deluxe Twin Room | Desk, iron/ironing board, free WiFi

Deluxe Twin Room

Highlights

Air conditioning
Free cribs/infant beds
Refrigerator
Flat-screen TV
Private bathroom
Coffee/tea maker
Electric kettle
Free bottled water
  • Sleeps 2
  • 2 Twin Beds

View all photos for Deluxe Double Room

Deluxe Double Room | Desk, iron/ironing board, free WiFi

Deluxe Double Room

Highlights

Air conditioning
Refrigerator
Flat-screen TV
Private bathroom
Coffee/tea maker
Electric kettle
Free bottled water
Satellite channels
  • Sleeps 2
  • 1 Queen Bed

View all photos for Family Premier

Desk, iron/ironing board, free WiFi

Family Premier

Highlights

Air conditioning
Refrigerator
Flat-screen TV
Private bathroom
Coffee/tea maker
Electric kettle
Free bottled water
Satellite channels
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Bed

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About the neighborhood

Map
Jalan Sultan Mahmud, Kuala Ibai, Kuala Terengganu, Terengganu, 20400

What's nearby

  • Floating Mosque - 13 min walk
  • Sultan Ismail Nasiruddin Shah Stadium - 8 min drive
  • KTCC Mall - 8 min drive
  • Kuala Terengganu Drawbridge - 8 min drive
  • Pasar Payang - 8 min drive

Getting around

  • Kuala Terengganu (TGG-Sultan Mahmood) - 30 min drive

Restaurants

  • ‪Warong Norazila Kuala Ibai - ‬14 min walk
  • ‪Mama Kim Sauna Mee - ‬15 min walk
  • ‪Domino's Pizza - ‬14 min walk
  • ‪Cahaya Rezeki Signature Restaurant - ‬16 min walk
  • ‪Kedai Mee Sup Mek Som - ‬3 min drive

About this property

The Regency Waterfront Hotel

Property highlights
The Regency Waterfront Hotel provides amenities like dry cleaning/laundry services and a restaurant. Guests can connect to free in-room WiFi.
Other perks include:
  • Free self parking
  • Buffet breakfast (surcharge), luggage storage, and a 24-hour front desk
  • 1 meeting room and an elevator
Room features
All 165 rooms include comforts such as air conditioning, in addition to perks like free WiFi and free bottled water.
More conveniences in all rooms include:
  • Bathrooms with showers and free toiletries
  • Flat-screen TVs with satellite channels
  • Refrigerators, electric kettles, and daily housekeeping

Property amenities

Internet

  • Available in all rooms: Free WiFi

Parking and transportation

  • Free self parking on site

Food and drink

  • Daily buffet breakfast available for a fee
  • A restaurant

Family friendly

  • In-room refrigerator

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • Meeting room

Accessibility

  • Elevator

Room amenities

Bathroom

  • Free toiletries
  • Hair dryer (on request)
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Limited room service
  • Refrigerator

More

  • Air conditioning
  • Desk
  • Iron/ironing board on request
  • Phone

Policies

Check-in

Check-in time starts at 3:00 PM
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards

Property is also known as

Regency Waterfront Hotel Kuala Terengganu
Regency Waterfront Hotel
Regency Waterfront Kuala Terengganu
Regency Waterfront
The Regency Waterfront
The Regency Waterfront Hotel Hotel
The Regency Waterfront Hotel Kuala Terengganu
The Regency Waterfront Hotel Hotel Kuala Terengganu

Frequently asked questions

Is The Regency Waterfront Hotel pet-friendly?

No, pets are not allowed at this property.

How much is parking at The Regency Waterfront Hotel?

Self parking is free at this property.

What time is check-in at The Regency Waterfront Hotel?

Check-in begins at 3:00 PM.

What time is check-out at The Regency Waterfront Hotel?

Check-out is at noon.

Where is The Regency Waterfront Hotel located?

Situated in Kuala Terengganu, this hotel is 0.7 mi (1.1 km) from Floating Mosque and 1.9 mi (3.1 km) from Malaysian Handicraft Centre. Terengganu Craft Cultural Centre and Batu Buruk Beach are also within 6 mi (10 km).

The Regency Waterfront Hotel Reviews

Reviews

7.0

Good

Rating 10 - Excellent. 6 out of 31 reviews" "
Rating 8 - Good. 11 out of 31 reviews" "
Rating 6 - Okay. 9 out of 31 reviews" "
Rating 4 - Poor. 2 out of 31 reviews" "
Rating 2 - Terrible. 3 out of 31 reviews" "

6.8/10

Cleanliness

7.4/10

Staff & service

6.0/10

Amenities

6.6/10

Property conditions & facilities

Reviews

2/10 Terrible

Iskandar

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Booking done 3 months before arrival date arrived at the hotel, hotel already closed/shut down for a couple months according to nearby shop Should give us an early notice, luckily we are able to get another hotel during this school holiday Terrible customer service
Stayed 2 nights in Dec 2019

6/10 Okay

Verified traveler

Disliked: Staff & service, amenities, property conditions & facilities
No reason how to say about
Stayed 1 night in Sep 2019

4/10 Poor

Aini Azimah

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Aug 2019

8/10 Good

LiewKee, Singapore

Traveled with group
Liked: Cleanliness, staff & service
Hotel has a small cafe in front of the main entrance selling local food, cakes etc. Nice to gather my group of friends there. Hotel allowed us to park our cars in their premise ( with security guard ) when we went to island for two nights free of charge. Unfortunately, the lift was not working when we checked in. So we are not able to stay at higher floor, which should have better view.
Stayed 1 night in Aug 2019

8/10 Good

NURHIDAYAH

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel are nice
Stayed 2 nights in Jul 2019

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
Overall OK. Except that when I check in, the process are a bit slow. The reception can't find my booking at first. That's the slowest check in process I ever had.
Stayed 1 night in Jul 2019

6/10 Okay

surekah binti bidih

Liked: Cleanliness, property conditions & facilities, room comfort
bathroom so bad.no hot water.
Stayed 1 night in Jun 2019

10/10 Excellent

Zaharah, Johor

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
All ok i like it..
Stayed 1 night in Jun 2019

8/10 Good

mohd azan

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Jun 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
All is good accept the bathroom, will become flood when shower

8/10 Good

Adnan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel selesa, perkhidmatan bagus

2/10 Terrible

قاسيم

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Too bad .. the lift is not working.
Stayed 1 night in Feb 2018

6/10 Okay

Verified traveler

Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
I was terrible..i need to climb until 4th floor to my room cause the elevator breakdown and hotel management could not give any initiative to help me to bring my dad with strock to the room. I’m very sad when check-out i found service elevator can be use but they said only for staff. This could not be happen because your customer is your achievement if client not happy means your archievement is low!
Stayed 2 nights in Feb 2018

8/10 Good

NUR MAIZURA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2018

10/10 Excellent

Norhazlin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2018

6/10 Okay

Verified traveler

Liked: Staff & service
Quiet area.Away from town.Good for walking around.
slow kitchen service. good staff should have iron in the room TV very bad,perhaps too old
Stayed 2 nights in Jan 2018

8/10 Good

zulkifli

Liked: Staff & service
Stayed 1 night in Dec 2017

4/10 Poor

Sungeun, Kualalumpur

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
The room filled with cigarette smells, broken sink
The room filled with cigarette smells, no windows broken sink. changed the room only after constant complaint. itin 7317247697197
Stayed 6 nights in Dec 2017

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great experience during stay. Excellent location, view and staff
Stayed 1 night in Dec 2017

6/10 Okay

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Do not expect too much from this hotel..
No own pool. Got to go to the sport complex,next to the hotel.The receptionist is not friendly.Book a double bed room but got twin bed, saying that no double bed room available at that time.
Stayed 2 nights in Dec 2017

8/10 Good

afar, Malaysia

Liked: Staff & service, room comfort
Nice hotel
Comfort hotel to stay but please ensure the facilities like water heater is working and the toilet door can be lock.
Stayed 1 night in Dec 2017

2/10 Terrible

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort
Worst ever hotel. Should not consider at all.
Hotel look good from outside but totally different when enter the hotel. Very old carpet. Room smells very bad. Air cond not cool. Water heater not function. they should put themselves as a customer. very bad. wont come back.
Stayed 1 night in Dec 2017

6/10 Okay

Hamzah

Beautiful Lagoon hotel
The hotel is quite old.The furniture need refurbishment.The toilet is slippery .The location and the natural environment is fantastic
Stayed 1 night in Dec 2017

10/10 Excellent

NUR AFFIQAH

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very wide & beautiful room. So comfortable.
Stayed 1 night in Nov 2017

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
spacious room
spacious, comfort
Stayed 1 night in Nov 2017