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Very good
* proximity to shimitori shopping arcade
* staff friendly and accommodating
* taxi with older generation drivers were honest and helpful
* hotel clean
Good
* breakfast adequate
* lobby facilities
* tram pamphlet on stations were helpful
* food guides and choices
Not good
* some restaurants in shopping arcade were not very accommodating to walk in customers
You cannot check-in before 04:30 Pm unless you pay JPY15000 or you are a Member of the Hotel.
Reservation was for 2, but the bathroom had only towels for 1.
Breakfast served after 7:00 Am, way too late for people who have to start their day early.
Verified traveler
Stayed 1 night in Oct 2019
Response from TOUYOKOINN KUMAMOTOSHINSHIGAI YOSHIMOTO on Oct 29, 2019
Thank you for staying at our hotel.
We are very sorry, but it is a hotel rule that you cannot check in before 16:00 and that the breakfast time is 7:00.
There was only one towel, so sorry for the inconvenience. I will do my best to prevent this from happening in the future.
We look forward to seeing you again.
A strategic location within the town & shopping arcade. Room size is a bit small though & the breakfast is complementary (don't put high expectation). The time i stayed was rainy season but they dont provide free umbrella to their guests (you can buy 1 at the hotel lobby though).
Have stayed here a lot in the past. Rooms are simple but clean, the free breakfast is good if you like Japanese style, and they hold your bags at the front. Situated conveniently close to the Bus Terminals and the main shopping district, with lots of restaurants around.
This hotel is located in the very good place to enjyo the meals.
Bisei
Stayed 1 night in Feb 2024
Response from 東横INN熊本新市街 くちこみ担当 on Feb 5, 2024
Bisei 様Thank you very much for staying at our hotel.Also, thank you for choosing our hotel from many hotels.We look forward to seeing you soon on your next visit.