“Fredericks Lodge is an oasis in Kumasi. It is a convenient distance from the airport and is more of a boutique hotel. It is impeccably clean with comfortable beds and high quality linen. The staff are very helpful and pleasant. Breakfast was just what we needed to start our day with a selection of Ghanaian and European options. This is my second time staying there because it is so welcoming and safe.”
“Everything was going well until I had an issue at the restaurant. After I paid for my meal, the staff returned without my full change and said they didn’t have any. This kind of situation is far too common and often feels like a deliberate way of shortchanging customers. I wasn’t pleased, and I made it clear that I would have gladly tipped more than the amount withheld. Service providers can and should do better. Customers shouldn’t have to ask for their exact change, no matter how small”