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Reviews of La Santa Maria Hotel

4 out of 5
La Santa Maria Hotel
29 Evler Sabuncu Sitesi, Bayraklidede Mahallesi, Kusadasi, Aydin

Reviews

4.8
Rating 10 - Excellent. 0 out of 7 reviews" "
Rating 8 - Good. 2 out of 7 reviews" "
Rating 6 - Okay. 1 out of 7 reviews" "
Rating 4 - Poor. 2 out of 7 reviews" "
Rating 2 - Terrible. 2 out of 7 reviews" "

3.4/10

Cleanliness

4.8/10

Staff & service

4.8/10

Property conditions & facilities

Reviews

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities
Terrible service - Avoid at all costs!
Worst hotel trip ever! No towels in room for 20 hours despite several requests. Wet towels given for sunbeds. Room not clean. Had to wait over 1 hour for enough beds despite not arriving until 9pm when book in time was from 2pm. Food very poor. Staff standing around in dining room but lots of tables not cleared or ready for next diners. Staff not managed well and allowed to provide very poor service. Good points: Hamam excellent animation team good, pool attendant worked hard to try to keep pool area clean.
Stayed 2 nights in Aug 2018

4/10 Poor

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort
I was really surprised that 4star hotel can have so awful room-old, dirty, with salty water in the tap, dirty old towes and bed
Stayed 1 night in Aug 2018

2/10 Terrible

Afet, San Francisco

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jun 2018

8/10 Good

Mehmet, Sydney

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness, room comfort
REASONABLY PRICED, FAMILY RESORT
Good option for a family getaway. Good facilities. Reasonable pricing. Apparently the hotel is under a new management. More efforts need to be put quickly by the management. Personnel helpful, however not experienced in hospitality industry. Training Is required. For instance, to achieve a better look and cleanliness in the restaurant area, changing the table clothes regularly should not be so difficult. Spa/Hammam/massage facilities are organized well.
Stayed 1 night in May 2018

4/10 Poor

Boris

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2018

8/10 Good

Lidiya

Disliked: Cleanliness, staff & service, room comfort
otel kalmak için norm.yemekler çok kõtu.berbat.oglen kalan yemekler aksam sunyorlar
Stayed 2 nights in May 2018
Response from murat on Jun 1, 2018
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6/10 Okay

elena, argentina

Liked: Property conditions & facilities
Disliked: Cleanliness
El hotel muy bien cocervado
Lástima la deficiencia en la limpieza de las habitaciones. Por lo demás buena atención en especial de Eros excelente anfitrión. Muy atento y dispuesto a resolver todas las inquietudes del pasajero.
Stayed 2 nights in Apr 2018