Indoor pool
Check availability

Reviews of City Tower Hotel

4 out of 5
City Tower Hotel
Sharq, Block 4, Building: 22, Street 142, Kuwait City

Reviews

7.6

Good

Rating 10 - Excellent. 59 out of 214 reviews" "
Rating 8 - Good. 91 out of 214 reviews" "
Rating 6 - Okay. 36 out of 214 reviews" "
Rating 4 - Poor. 14 out of 214 reviews" "
Rating 2 - Terrible. 14 out of 214 reviews" "

8.2/10

Cleanliness

7.8/10

Staff & service

7.2/10

Amenities

7.4/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

8/10 Good

Camille

Business traveler
Liked: Staff & service, property conditions & facilities, room comfort
Good location - Good Stay
Hotel very up to par in very nice part of town. Received a nice upgrade albeit a few problems with shower drainage that was very promptly addressed. Overall very comfortable and lovely staff. Bathroom can do with bit more cleaning, not to say it was very dirty.
Stayed 5 nights in Jan 2024

2/10 Terrible

Mohammed Abbas

Disliked: Staff & service
Stayed 5 nights in Jan 2024

10/10 Excellent

Charles, Ottawa

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel in Sharq area. Very generous breakfast. Nice warm pool.
Stayed 2 nights in Jan 2024

10/10 Excellent

Tazmeen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Dec 2023

6/10 Okay

Camille

Business traveler
Liked: Staff & service
Does the job nicely.
Homely hotel. Bit dated but gets the job done comfortably. Lovely staff, could have been a bit more flexible in the one breakfast i had on my first morning when i asked for it to be deferred to the secimd morning (only had 1 night out if 5 with free breakfast). Shower a bit messy but tolerable. Overall satisfactory and well located next to2 major malls and heart of business district.
Stayed 4 nights in Dec 2023

6/10 Okay

Camille

Business traveler
Liked: Staff & service, room comfort
Does the job nicely
Does the job nicely. Bit dated, the room the gym the facilities, but in good condition. Bathroom shower bit messy yet manageable. Staff helpful. Stayed 5 nights only first of which had breakfast included, asked for that breakfast to be postponed to the next day yet flexibility was granted on the matter. Otherwise everyone was helpful and cooperative.
Stayed 1 night in Dec 2023

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

10/10 Excellent

Vivek

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Besides the fact that there was bot of construction going around which made it noisy, the property itself was quite nice. The staff was friendly and the views from restaurant on the top floor were quite nice. They even let me do a late check out when I told them that my flight was very late and also gave me some tips on what to do in Kuwait City. Getting taxis using Careem app was very convenient and easy . The room was spacious with tea/coffee/hot water kettle provided. Wifi was good too
Stayed 1 night in Nov 2023
Response from Sajan on Dec 3, 2023
Dear Guest,Greetings of the day,We really appreciate you taking the time to share your rating with us. We look forward to seeing you again soon.Regards,Reservation Team.

2/10 Terrible

sameh

Stayed 1 night in Jul 2022
Response from Front Office Incharge on Aug 10, 2022
Dear Valued Guest, Thank you so much for your review of our hotel. We do understand your concerns and it is our hope that you will give us the opportunity to better serve you in the near future. Regards, Reservation Team.

8/10 Good

MOHAMMED

3 star hotel
The bathroom is in terrible condition. It is very tight and hard to get a shower. The breakfast was OK.
Stayed 5 nights in Mar 2022
Response from Sajan James on Apr 3, 2022
Dear Mr. Mohammed, Greetings!!! Thank you for choosing to stay at City Tower Hotel.We are apologize for the shortcomings and your feedback has been well noted. Thank you once again for your valuable feedback and we certainly look forward to welcoming you back soon. With Regards, Reservation Team.

8/10 Good

Jonthn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome
Great place
Stayed 1 night in Jul 2021
Response from Reservation Team. on Jul 19, 2021
Dear Guest, Greetings!!! Thank you for your valuable review we are looking forward to serving you on our coming future again. With Regards, Reservation Team.

10/10 Excellent

Gareth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay
It was nics for the money
Stayed 1 night in Mar 2021

10/10 Excellent

Mark, Essex, UK.

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was very happy with the customer service and communication from hotel staff, everyone was polite and made me feel very welcome especially as i was stranded due to situation of Corona virus airport lockdown so i moved here after my airbnb ran out and had to find accommodation for a further 2 weeks at short notice.
Stayed 4 nights in Apr 2020
Response from Reservation Team. on Apr 21, 2020
Dear Guest, Greetings From City Tower Hotel!!! Thank you for your valuable review we are looking forward to serving you on our coming future again. With Regards, Reservation Team.

8/10 Good

Peter. Viktor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good place for short stopover
Good place for a reasonable stop over. Good location for sites, good breakfast buffet, furniture a little bit old fashioned and used, but Okay. Staff very friendly and helpful.
Stayed 2 nights in Mar 2020
Response from Reservation Team on Mar 10, 2020
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Mostly what I have expected from the hotel when i have chosen it from your list of available hotels in the range of my budget
Stayed 4 nights in Feb 2020
Response from Reservation Team on Feb 20, 2020
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All was well. No complaints about anything. Fine place to stay, also reasonably priced.
Stayed 3 nights in Feb 2020
Response from Reservation team on Feb 13, 2020
Dear Guest, Greetings from City Tower Hotel!!!! Thank you for your valuable review we are looking forward to serving you on our coming future again. With Regards City Tower Hotel Reservation Team

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I didn’t like anything this place. The area was garbage not clean the picture and the real property are not the some. I didn’t liked Thanks
Stayed 2 nights in Nov 2019
Response from RESERVATION TEAM on Nov 26, 2019
sorry for inconvenience and we will improve in coming future days,thanks for your review.

10/10 Excellent

tareq, UAE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2019
Response from Reservation Team on Jul 30, 2019
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location. Great staff. No issues. Would have like and iron and ironing board already in the room.
Stayed 2 nights in Jul 2019
Response from sajan on Jul 18, 2019
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It was very nice and clean , very good location ,,
Stayed 2 nights in Jun 2019
Response from reservation on Jun 29, 2019
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very good stay,very good place.location is fine,close to supermarkets and airport bus stop.
Stayed 4 nights in May 2019
Response from Reservation team on May 17, 2019
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Alexandros

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay - Excellent staff
Me and my wife had a very pleasant stay. I have to say that because of the not so high daily room rates my expectations were not that high, but I was proved totally wrong. Our room was spacious and clean and we had a lovely view overlooking the Kuwait Towers. There was nothing special in the surrounding area but it was safe and only a short taxi ride to most places in downtown Kuwait City. Breakfast was plenty with good choice. Breakfast room is on the 22nd floor and offers great views. The two gentlemen at the reception went above and beyond to deal with all our requests and answer our questions. They were both genuinely kind and extremely helpful. I wish I could remember their names because they deserve a lot of credit for the excellent job they do.
Stayed 2 nights in Mar 2019
Response from Reservation Team on Mar 26, 2019
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice!
Stayed 1 night in Feb 2019
Response from Sajan on Feb 12, 2019
Thanks for staying with us. We appreciate your feedback!

6/10 Okay

Richie

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
The air conditioning was far to cold,the cleaners kept leaving it on even thou it wasn't hot. The showers were very poor, the shower kept fluctuating from hot to cold. The breakfast wasn't great,no bananas throughout the 5days I was there even though I asked.
Stayed 7 nights in Dec 2018
Response from Sajan on Jan 7, 2019
sorry for inconvenience and we will improve in coming future days,thanks for your review.

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2017
Response from Sajan James on Dec 15, 2018
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

hamad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2018
Response from Reservation Team on Dec 12, 2018
Thanks for staying with us. We appreciate your feedback!

6/10 Okay

Verified traveler

Business traveler
Liked: Cleanliness, staff & service
I had to ask for the key to the gym. There was no coffee in the room. I arrived from a long day's work on Saturday around 6pm and the coffee shop was closed.
Stayed 2 nights in Nov 2018
Response from Reservation Team on Dec 4, 2018
Thank you for staying with us.sorry for the inconvenience and we appreciate your feedback

8/10 Good

Nahla, Dubai

Liked: Cleanliness, staff & service, room comfort
Great staff, especially Hanaa and Mudasser. They get out of their way to make my stay comfortable.
Stayed 1 night in Nov 2018
Response from Reservation Team on Dec 12, 2018
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Suood

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2018
Response from Reservation Team on Dec 12, 2018
Thanks for staying with us. We appreciate your feedback!

2/10 Terrible

Khuzema

Liked: Property conditions & facilities
BAD EXPERIENCE
VERY BAD EXPERIENCE, AT THE TIME OF CHECK IN THEY CHARGED ME 33 DOLLARS EXTRA. I ALREADY PAID ONE EXTRA CHILD (TWO ADULT AND ONE KID) AT THE TIME OF BOOKING. BUT THEY SAID I DID NOT. I SHOWED ALL THE PAPER WORK BUT THEY REFUSED TO BELIEVED. FINALLY I HAVE TO PAY $33.
Stayed 2 nights in Oct 2018

8/10 Good

A, UK

Liked: Cleanliness, staff & service, room comfort
Good staff, provided all necessary stuff, and helpful. Like many hotels I stayed in recently - aside from the newer business ones,... all seem to have plugs in the wrong places for modern users with computers and electronic gadgets. Otherwise great.
Stayed 2 nights in Oct 2018
Response from Sajan on Nov 15, 2018
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

tareq, UAE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
City Tower
One of the best hotel in kuwait
Stayed 2 nights in Oct 2018
Response from Reservation on Oct 29, 2018
Thanks for staying with us. We appreciate your feedback!

6/10 Okay

Rasha, Kuwait City

Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness, staff & service
Attention to cleanliness Renovation of furniture Better room service
Stayed 2 nights in Sep 2018
Response from sajan on Oct 25, 2018
Thank you for responce

8/10 Good

Verified traveler

Liked: Staff & service, property conditions & facilities, room comfort
Its nice hotel and for me its pretty good cuz there is a close so small grocery store and many close restaurants. Its also close to Marina mall and the famous street “ Gulf street”. THE BREAKFAST IS BAD AND OLD FASHION BREAKFAST. I stayed 3 days I just tried once then never come back. But overall pretty good location and price.
Stayed 1 night in Jul 2018
Response from Reservation on Jul 29, 2018
Thanks for staying with us. We appreciate your feedback!

4/10 Poor

SAEED

Disliked: Cleanliness, staff & service
Very bad turn of events
From the check in to check out it was a very bad experience. They didn’t put me the king size bed I booked, they changed the carpet on my corridor which meant to whole place was smelling of gasoline and other toxic fumes. Then the phones went off for around 24 hours which meant I couldn’t order room service. The only good thing about the hotel was the breakfast and location, everything else was a disaster
Stayed 3 nights in Apr 2018
Response from Reservation on May 19, 2018
Kindly sent us the email address for the guest so that we will address it directly.

4/10 Poor

Verified traveler

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Closer to a 3*
Booked the suite, aside from the size there was nothing suite like about it. Bathroom was small, tiles and decor were ugly and the sofas in the living area were uncomforrable. Also there were no option for two beds.
Stayed 2 nights in May 2018
Response from Reservation on May 16, 2018
Kindly sent us the guest booking details for which we can cross check .

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel and location
Nice location and nice hotel The staff was helpful The room clean and new furniture
Stayed 3 nights in Mar 2018
Response from admin on Mar 13, 2018
Thank you for your interest and for taking the time to submit your feedback

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Value for money
Nice quiet surrounding - courteous staff - would like to mention customer centric service by Ms Hanaa
Response from Sangeetha K S on Feb 22, 2018
Thanks for staying with us. We appreciate your feedback!

8/10 Good

keefkenta, SA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice hotel close to City center
excellent location, very good food, nice lobby clean room , good view , and you can check out late :)
Stayed 1 night in Feb 2018
Response from Sangeetha K S on Feb 22, 2018
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Easy walk to Souq Sharq.
Staff were very helpful. Checked out early, but had a long wait for my departure time from the airport,. The manager allowed me access to my room to be more comfortable while I waited. Very grateful that this was done, without charge.
Stayed 1 night in Nov 2017
Response from Sangeetha K S on Dec 7, 2017
Thanks for staying with us. We appreciate your feedback!

8/10 Good

AHMAD

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2017

6/10 Okay

Reza

Disliked: Property conditions & facilities, room comfort
Cheap but a very tired hotel.
Very old and tired hotel in the middle of a dusty area. The hotel had a stale smell of smoke both in the lobby and room.
Stayed 2 nights in Nov 2017
Dear Sir, We look to satisfy you during your next stay with us Area is being managed for some time by government and public parking will finish soon. Hotel style is designed on classic style since the hotel opening was only 3 years back. We do apologize for the smell of smoke and we will make sure no guests is smoking around

8/10 Good

Martin

Liked: Staff & service
Quality for price
The Hotel is very good comparing to the rate per night. $$$$$$$$$$$$$$$$$$$$$$$$$$$$$ $$$$$$$$$$$$$
Stayed 3 nights in Oct 2017
Response from Sangeetha K S on Nov 6, 2017
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

gharnaout, uk

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a very good hotel nice staff.
It was a lovely experience very good hotel. Nice staff and good location
Stayed 8 nights in Oct 2017
Response from Sangeetha K S on Nov 6, 2017
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Verified traveler

Liked: Staff & service, property conditions & facilities
You can have a right accommodation;very kind staff
Very kind staff. Square breakfast. Strange shower (glass door and curtain in the side. Cleanliness can be improved. Old furniture.
Stayed 1 night in Oct 2017
Response from Sangeetha K S on Nov 6, 2017
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great bargain for downtown Kuwait City.
Our stay was very pleasant asside from being disturbed in the middle of the night by people in the next room being loud and laughing. We called the manager and it was taken care of quickly. We would stay again.
Stayed 1 night in Aug 2017
Thank you for the feedback and we here for your service.

2/10 Terrible

Ahmed, Bahrain

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
WORST HOTEL I STAYED IN EVER IN MY LIFE
PLEASE DON'T STAY HERE !! STAY AWAY!!! First when i arrived the hotel looked good and saw the ratings thought it was good. The hotel looked good and room big enough but first thing AC was not working the whole day and the worker told me just change the weather on the ac it will work didnt work after i called them . stayed all night without AC. Then heard all noises the whole night the indian worker was fixing it without telling me instead of saying it doesnt work he went and tried to fix it without me knowing and there was all noises the whole night couldnt sleep. suddenly woke up at 3 am my wife had all itchy skin and redness, and i noticed my hand swollen and itchy yea BED BUGS . They looke clean but no very dirty i told them they didnt care at all and stayed that way till moring after 4am the AC worked after having a terrible nightmare day in this hotel . IF YOU WANT HELL THIS IS IT IN THIS HOTEL. Very upset and shocked didn't expect that coming. PLUS THE SHOWER WATER VERY HOT VERY VERY couldn't even take a shower
Stayed 1 night in Aug 2017
Response from Reservations on Aug 20, 2017
Dear Sir, Greetings! We have cross checked the feedback given by you. We really apologies for any inconvenience caused . We have inspected the room and we have not found any bed bugs and as you said the room is clean . If bed bugs are there never the room will be clean. Once again apologies for the same. We will ensure to provide the best service here after..............

10/10 Excellent

Darin, California

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Value
The breakfast was wonderful plus it had an excellent view! This hotel was also close to the Souk and Kuwait Towers. Only downside was the pool closing at an early 8pm and it had too much chlorine (it affected my breathing, so I had to shorten my swim). I suspect I had used the pool just after it was treated.
Stayed 1 night in Jul 2017
Response from Reservations on Jul 22, 2017
Dear Sir, Thanks for staying with us. We appreciate your feedback! we will address this directly.

10/10 Excellent

yaser

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Business hotel.
Great team and good secure hotel.
Stayed 2 nights in Jul 2017
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Verified traveler

Liked: Cleanliness, room comfort
Disliked: Staff & service
I liked staying at this hotel . The room are clean , big , quite, and close to the beach . I can see kuwait towers from the room window .
Response from martin on May 29, 2017
Thanks for staying with us. We appreciate your feedback!