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Reviews of Meldia Stay Omiya MATSUURA

2.5 out of 5
Meldia Stay Omiya MATSUURA
849-1, Matsuuracho, Nakagyo-ku, Kyoto, Kyoto

Reviews

8.0

Very Good

Rating 10 - Excellent. 43 out of 109 reviews" "
Rating 8 - Good. 37 out of 109 reviews" "
Rating 6 - Okay. 17 out of 109 reviews" "
Rating 4 - Poor. 7 out of 109 reviews" "
Rating 2 - Terrible. 5 out of 109 reviews" "

8.4/10

Cleanliness

7.0/10

Staff & service

8.0/10

Amenities

8.6/10

Property conditions & facilities

10/10

Eco-friendliness

Reviews

10/10 Excellent

Rafael

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel, really clean.
Kyoto is a lovely city and the hotel is just as good, even though is a little far from the station, is close from Subway station and a bunch of bus line, which is the main way to get around the city. The staff is great and really helpful, the room is not small and fits great. Would definitely stay there again.
Stayed 5 nights in Feb 2020
Response from japaning hotel on Mar 12, 2020
Dear Rafael, thank you for staying at our hotel and taking your time to post review here! It's also so grateful to know that you enjoyed this city Kyoto, and even this hotel :) Please come and stay at here again next time you visit here in Kyoto.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Oct 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant Stay in Kyoto
It's a pleasant stay in this hotel. The quality of toiletries was good. Staff are friendly but don't speak very well English. Free laundry, local and international calls are very useful. No keys to room as it's quite high tech to use codes to get in and out of the hotel and your room. The M's Information Centre is great. Free pick up and excursions available. Do need to book them in advance. Staff at the Information Centre are brilliant, very helpful. I shall use this chain hotel again. The Chinese domestic lady was extremely helpful. Location of the hotel is good but you need to research how to find it as it is at the back street but you can see it on the main road. You do need to have your mobile phone available to pick up the access code on the day of your check in. The Information Centre has a demo of check in and check out - it is quite easy. I have experienced staff manning the reception at different hours, which was useful.
Stayed 5 nights in Oct 2019

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best bang for your Yen
Amazing! Very friendly and polite staff there. Our stay was so good we booked a couple extra days there. Everything inside was newly updated so it is a very clean place. Best bang for your Yen in Kyoto!
Stayed 1 night in Sep 2019

8/10 Good

Ling

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Modern
Clean, good service. Very well equipped and modern.
Stayed 2 nights in Aug 2019

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Helped us with copies of our passport photos due to damage. Room was very comfortable and had a good shower. Would have been nice if they provided a safety deposit box
Stayed 2 nights in Aug 2019

6/10 Okay

JorisV, Antwerp, Belgium

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
Hotel close to the Hankyu line (Omiya Station). No daily housekeeping, only every 3 days. WiFi didn't work, even after mentioning it at the staff at the 'reception'. Overall, you get what you pay for. In this case, not too much.
Stayed 6 nights in Jul 2019

10/10 Excellent

Verified traveler

Stayed 3 nights in May 2019

6/10 Okay

Jiayi

Liked: Staff & service
Disliked: Cleanliness
There’s only room service every three days. Hotel is adopting smart technology so expect less staff & more interfaces to interact with. Might not be suitable for people who are not tech savvy. The room feels weird as we kept waking up in the middle of the night
Stayed 4 nights in May 2019

2/10 Terrible

Verified traveler

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
No complaints
Stayed 3 nights in May 2019

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was clean and well presented and close enough to required amenities and transport
Stayed 4 nights in Apr 2019

8/10 Good

Verified traveler

Liked: Staff & service, amenities, property conditions & facilities
Stayed 2 nights in Apr 2019

6/10 Okay

Verified traveler

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Stayed 2 nights in Feb 2019

8/10 Good

Verified traveler

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
The hotel is very nice place, quite and convenience. From hotel i can go various place around Kyoto. However, i hope hotel can provide breakfast too.
Stayed 2 nights in Mar 2019

4/10 Poor

Verified traveler

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Didnt like the format of the hotel ie no staff around,no receptionist, room not done the following day, the codes to get in the hotel, the pin to get in the room, the late check in Communication was difficult to say the least First time i make a poor comment about my booking. The above shoukd have been highlighted by expedia on their website . Disappointed !!
Stayed 2 nights in Mar 2019

10/10 Excellent

Verified traveler

Stayed 2 nights in Mar 2019

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable room. Spacious and quiet. The pin-code check in was easy. Location is good, and we cycled to all the main Kyoto sights, and it was about 10-15min walk to great restaurants/bars.
Stayed 2 nights in Mar 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Feb 2019

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, room comfort
Avoid!
All good reviews are from people who paid very small introductory priced when they just opened. They misrepresented a whole list of things. * We personally witnessed how a mother and daughter could not enter the room late at night as they never received a code through email as was promised. * There was no shuttle as was promised. * The room was not ready by 4PM. * TV did not work at all in our room for all 10 nights. * We could not cancel one night 2 weeks in advance without losing money as their rates went up. *They never cleaned our room in all 10 days. Just changed towels once. * They took a bag of our dirty clothes prepared for laundry from the floor and threw out one of two bags. How stupid! Another was put at so called front desk. In 10 days we never saw anybody there. * Their bathroom is extremely tiny with no shelves at all, so things fall, sometimes into the toilet. Maybe one person can manage using it, not two. We had to spend time and money to replace them to continue our trip. Instead of enjoying dinner we had to correspond back and forth with a person assigned to fix multiple problems. They were polite but never fixed a single problem. They ignored our request to partially reimburse money. Stay there only if they give you a super-special price of $30-40 a night. Paying $1.400 was absolutely not worth it. You can try if we want a non-stop "adventures".
Stayed 10 nights in Nov 2018
Response from japaning hotel on Jul 27, 2019
Thank you for staying at our hotel. We are so sorry for our poor services. We will try to improve it.

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service
Not Satisfactory Stay
Stayed for 4 nights in Grand Japaning Hotel Omiya. Pros: 1) About 5-7 mins walk from Omiya and Shijo Station; 2) Quiet neighbourhood; 3) Nearby eateries and convenient stores; 4) Keyless entry/ exit for hotel and room; 5) Smart phone & 6) Washing machine & dryer on level 5 and 6 but without instructions. Cons:1) Key pad for hotel lobby entry place too low ie got to stoop or squat; 2) Display hard to read; 3) No phone at lobby desk if you need assistance to check-in; 4) Smart phone unable to reach local (Japan) numbers; 5) Housekeeping did not top up hand cleanser and face tissue paper – got to send email to request; 6) Housekeeper left room ajar after accessing room; 7) No room cleaning on 3rd day even though email correspondence from hotel stated that and no response when I wrote to enquire on third night till check out.
Stayed 4 nights in Nov 2018
Response from japaning hotel on Jan 22, 2019
Thank you for staying at our hotel. We are so sorry for our poor services. We will try to improve it.

4/10 Poor

AS, Melbourne

Traveled with group
Disliked: Cleanliness, staff & service, amenities
The 4 of us booked 2 rooms in this place for 5 nights. Unfortunately, I trusted Expedia when searching for a place in Kyoto. The good thing is its location. Isolated in a residential area with min walk to everything we needed, it was quite easy to tour Kyoto from it. Other then location, it is all going south... The rooms are tiny and 2 adults can hardly stand in it at the same time. The bathroom is so small you can barely dry yourself while inside. But the worst thing is there is no one to talk with and they are not honouring what they promise. We asked to replace our towels (should be Ok to do it on a daily basis) and clean the room (should be Ok after 3 nights stay) and nothing... they simply ignored my emails and with no other way to contact them, we had to suck it up. And in case you wonder, the value for money is not there. Now that I know this place, I would not pay more than $50/night for it (and we paid more than x4 times more)
Stayed 5 nights in Nov 2018

6/10 Okay

Carl, Los Angeles

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort
It's overall clean and tidy, managed lean and thin. If you like it and are technology savvy, you will find the right fit. Otherwise you will feel like you are going through a CIA job interview, with every door entrance with secret code and wait for email to send you another code for the room and room number before you enter the elevator, but if you don't receive email you will just have to wait in the lobby for their remote staff to get back with you, hopefully soon! Very disappointed the first night after being told to run to different rooms to get handy phone when it was supposed to be in my room in the first place. Even so I had never got one! After I emailed them about the situation they just replied "Very, very sorry, handy phone is no longer available at this moment." They need to fix the issue or remove the offering from their amenities list.
Stayed 2 nights in Nov 2018
Response from ジャパニングホテル on Nov 14, 2018
Thank you for your review. We are sorry about what happened. The handy phone is a little bit hard to manage with a good condition. Please call us from the phone at the lobby if there was any problem. The fixed line phone at the lobby connects to our operator for 24 hours. We will be waiting for your other reservation. Best regards

2/10 Terrible

Peck

Liked: Cleanliness, room comfort
Disliked: Staff & service
Problem not resolved, bathroom leaking
The check in was smooth, however guests need to have WiFi or check in early in order to get access to the property as it is a self check in hotel. The room is spacious, comfortable however I found out the the bathroom was leaking after I take a shower, the floor was flooded up to the carpet floor. I call the emergency phone and they pass me another phone contact as there are a few Grand Japaning location. I managed to speak to a person however because it was late at night, she could not resolve it. I could not change room as it was fully booked according to the person in charge. She says she will speak to her boss however when we get back after our day out on the next day, no one attended to the problem. I had to call again.however phone was engaged many times. I send email to complain again. The next day, I still didn't get a reply from the hotel. On the third and last day, I checked out and send a second email, they reply that it is regret however it is too late. I should be compensated for the inconvenience caused as I could not use the bathroom. Hope the management do better in problem resolution.
Stayed 3 nights in Oct 2018
Response from ジャパニングホテル on Nov 14, 2018
Thank you for your review. We are deeply sorry for what happened. Once again, we will check what happened and try figure out why it happened. We will fix the problem. Thank you so much for telling us. Best regards

10/10 Excellent

Verified traveler

Stayed 5 nights in Oct 2018

10/10 Excellent

Jo, Georgetown, MYS

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent customer service
They reply really fast and were so extremely helpful and friendly. They have luggage storage service on your check in and also check out day. Since the luggage storage office isn't exactly the hotel, they arrange shuttle bus as well. Check in and check out was so easy. Everything done on a tablet. Room was spacious. Phone provided. Washing machine and dryer can be found on two floors and they're both free. Not coin operated unlike other hotels. Location wise is really good. Close to a subway station as well as plenty of bus stops. There were many eateries around as well.
Stayed 2 nights in Sep 2018
Response from JAPANING HOTEL on Oct 3, 2018
Thank you for staying our hotel and your review. About keeping your luggage, the guests can leave the luggage at the office, not hotel. The office is open from 8:00 to 22:00. Also we offer the guests handy which is free smartphone that you can use free internet and international call. We are looking froward to seeing you again in Kyoto.

10/10 Excellent

X

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location, reasonable price, clean. Have everything you need. I only would add the body washing towel.
Stayed 1 night in Aug 2018
Response from Japaning Hotel on Sep 18, 2018
Thank you for staying our hotel and your wonderful feedback. We are glad to hear that you enjoyed our hotel.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice little self-check in hotel
Close to Ginza, short bus ride to Kyoto station, nice simple room and plenty of eateries around. Only issue is the aircon which is situated right above your head and can get a bit uncomfortable at night, and cleaning is only every 3rd day. Overall, pleasant stay.
Stayed 6 nights in Jul 2018
Response from Japaning Hotel on Sep 18, 2018
Thank you for your staying at our hotel. Our hotel is near Shijo street which has many shopping and eating places. We are looking forward to seeing you again.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Beds are very firm but rooms were spacious, pretty good location near lots of good restaurants. Would recommend staying here
Stayed 4 nights in Jul 2018
Response from Japaning Hotel on Sep 18, 2018
Thank you for your stay and feedback. This hotel is near subway station and it is very convenient for sightseeing and shopping. We are looking forward to seeing you again in Kyoto!

10/10 Excellent

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Great location
Great location as close to the main strip of shops and a walk away from public transport. A spacious room woth many amenities.
Stayed 5 nights in Jul 2018
Response from Japaning Hotel on Jul 26, 2018
Thank you for your stay with us, and thank you for taking time to make comment. We are happy to know you had a good stay with us. We are looking forward to have your next reservation.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really good location, high quality stay.
We stayed at two other APA in Tokyo and this place was by far our favourite, its different as there's no host to great you everything is automatic, but it was fine, the hotel provided us with a free phone called 'handy' free international calls and 4g, we found it so useful and helped us navigate the area, overall really great experience.
Stayed 7 nights in Jun 2018
Response from Grand Japaning Hotel Omiya on Jul 4, 2018
Thank you for staying at our hotel. We are very grateful to hear that you have enjoyed your stay. We look forward for your next stay.

6/10 Okay

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in May 2018
Response from Japaning Hotel on Jul 26, 2018
Thank you for your stay with us, and thank you for taking time to rate us. We are looking forward to have your next reservation. Best Regards,

8/10 Good

Alex, Pittsburgh, USA

Liked: Cleanliness, property conditions & facilities, room comfort
Great value, new hotel.
Spacious room for price. Extremely clean. Very quiet. Comes with a smartphone with free local and international calling. No one mans the front desk, you check in and out on an iPad. If you are in a hurry and something goes wrong you could end up in a panic. So just give yourself some time. Pretty far from the nearest JR station (Nijo station). Otherwise, it's a nice place.
Stayed 5 nights in May 2018
Response from Japaning Hotel Omiya on Jun 11, 2018
Thank you for staying at our hotel. We hope you have enjoyed your stay. We look forward for your next visit.

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Quite busy to check the related e-mail about check-in!
Stayed 2 nights in May 2018
Response from Japaning Hotel Omiya on Jun 11, 2018
Thank you for staying at our hotel. We look forward for your next stay.

6/10 Okay

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
check in &out
no staff, check out failed.because of tablet software issue
Stayed 2 nights in May 2018
Response from Japaning Hotel Omiya on Jun 11, 2018
Thank you for staying at our hotel. We are very sorry about the problem and for taking your time. We look forward for your next stay,

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay in comfortable room
The room was small but very clean and comfortable. The whole check in and check out process was done online. There is no concierge or staff. You are given passcodes and room numbers all through email or the tablet to check in.
Stayed 1 night in May 2018
Response from Japaning Hotel Omiya on Jun 11, 2018
Thank you for staying at our hotel. We hope you have enjoyed your stay here at Japaning Hotel.

10/10 Excellent

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Room is big and comfortable, good facilities laundry and dryer, not far from underground and bus stop. If you want daily service don’t stay here. Check in is bit difficult because you can do it on the iPad in the hotel or check in at head office. All communication are via email.
Stayed 3 nights in May 2018
Response from Japaning Hotel Omiya on Jun 11, 2018
Thank you for staying at our hotel. We hope you have enjoyed your stay and we look forward for your next visit.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We were intrigued by the fact that the entire experience was computerized. From check in to check out. They even provide a free smartphone to use while a guest.
Stayed 1 night in May 2018
Response from Japaning Hotel Omiya on Jun 11, 2018
Thank you for staying at our hotel. We hope you have enjoyed your stay and we look forward for your next visit.

8/10 Good

Navneet

Liked: Cleanliness, property conditions & facilities, room comfort
Was a nice hotel I’m a very good location. It seems to be new so hotel rooms are in good condition. They don’t have anyone in hotel lobby and check in and check out is via a phone/iPad. They also don’t have luggage holding service at the hotel but they can hold it for you at the main office near Kyoto station. They also don’t clean hotel unless you are staying more than 3 nights. It was worth it for the price but not a typical hotel.
Stayed 4 nights in May 2018
Response from Japaning Hotel Omiya on Jun 11, 2018
Thank you for staying at our hotel. We hope you had a comfortable stay and we look forward for your next visit.

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Not good for western travellers.
We booked this because of free transfer from Kyoto station. The office was difficult to find for non Japanese speakers and there were only 2 shuttles a day. The people there gave us an incorrect code for our room and there are no staff at the hotel.
Stayed 2 nights in May 2018
Response from Japaning Hotel Omiya on Jun 11, 2018
Thank you for staying at our hotel. We are very sorry about the mistake and we will continue improving our services. We look forward for your next stay.

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in May 2018

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 2 nights in Apr 2018
Response from JAPANING HOTEL on May 10, 2018
Thank you for your good review! We will be waiting for your other use of our hotel.

10/10 Excellent

David, Barcelona

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great for the price
Had some trouble getting in because I lost the confirmation email but the staff who helped me was very kind and everything went smooth.
Stayed 1 night in Apr 2018
Response from JAPANING HOTEL on May 10, 2018
Thank you so much for your use of our hotel. We set the fixed line phone at our hotel lobby which connects right straight to our main office with 24 hours correspondence with our operator, please call us for any help or question. Best regards

10/10 Excellent

Shunwen, Tokyo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
No staff at all, even check in it’s all automatic. You use the password to get inside the building and your room. Very quite and comfortable, there’s a family mart nearby.
Stayed 3 nights in Mar 2018
Response from JAPANING HOTEL on May 10, 2018
Thank you for your use on our hotel. We appreciate your comment. Our system sends an email right after the room is ready, and if customers have any problem with logging in or checking in, we have a fixed line phone set up to our hotel lobby so please call us for any help, we are one call away for 24 hours. We will be waiting for your use. Thank you again for your great review. Best regards

10/10 Excellent

trident

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Aug 2022

10/10 Excellent

Takayuki

Stayed 1 night in Mar 2022

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
とてもキレイで気持ちよかったです。
Stayed 1 night in Feb 2020
Response from japaning hotel on Mar 14, 2020
ゲスト様、この度は当ホテルをご予約頂きまして誠にありがとうございました。口コミご投稿にお時間を割いていただいたことにも大変感謝しております。お客様が当施設で快適にお過ごしになられたことに関して、とても嬉しく思います。次に京都にお越しの際も、是非当施設をご利用くださいませ。

6/10 Okay

YUKIKO

Liked: Cleanliness
Disliked: Staff & service
Stayed 1 night in Dec 2019

2/10 Terrible

Cristina, Kyoto

Traveled with partner
Disliked: Amenities
Non è compresa la pulizia giornaliera che secondo me in un hotel è d’obbligo! Sennò sarebbe un appartamento.. inoltre non è ben specificata questa clausola! Nella struttura c’eravamo solo noi finchè l’ultimo giorno sono arrivati altri ospiti di cui hanno dato priorità sulla lavanderia anche se anche noi come ospiti avevamo il diritto di usarlo quanto loro, ancor più visto che l’avevamo occupata prima noi, siamo stati intimati di liberarla.
Stayed 3 nights in Dec 2019

6/10 Okay

yasuhito

Traveled with family
Disliked: Room comfort
Stayed 1 night in Dec 2019

8/10 Good

ゆ。, 東京

Liked: Cleanliness, amenities
清潔感があって、駅からも近く、便利なところで満足です！玄関入口にある暗証番号入力のタッチパネルが見ずらかったです。
Stayed 1 night in Dec 2019