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THE GENERAL KYOTO Shijyo Shinmachi

3.0 star property
Travelers find a welcoming home base near Kyoto's cultural treasures, with staff who go above and beyond to make stays comfortable and convenient.

Choose dates to view prices

In the heart of Kyoto, THE GENERAL KYOTO Shijyo Shinmachi offers a serene retreat with laundry facilities and in-room WiFi. Take advantage of a 24-hour front desk, an elevator, and refreshing water dispenser. Helpful staff have left lasting impressions on previous guests.
VIP Access

Reviews

9.8 out of 10
Exceptional

Popular amenities

  • Free WiFi
  • Air conditioning
  • Laundry
  • Room service
  • Housekeeping

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Room options

Available filters for rooms
Showing 5 of 5 rooms

View all photos for Hollywood Twin Room, Non Smoking (Up to 2 pax for above 6 years old)

Down comforters, cribs/infant beds, free WiFi, bed sheets

Hollywood Twin Room, Non Smoking (Up to 2 pax for above 6 years old)

10.0 out of 10
Exceptional
(11 reviews)

Highlights

Air conditioning
Flat-screen TV
Pillow menu
Down duvet
Private bathroom
Toilet with electronic bidet
Designer toiletries
Hair dryer
  • 23 sq m
  • Sleeps 4
  • 2 Twin Beds

View all photos for Deluxe Twin Room, Non Smoking (Up to 3 pax for above 6 yrs)

Down comforters, cribs/infant beds, free WiFi, bed sheets

Deluxe Twin Room, Non Smoking (Up to 3 pax for above 6 yrs)

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Air conditioning
Flat-screen TV
Pillow menu
Down duvet
Private bathroom
Toilet with electronic bidet
Designer toiletries
Hair dryer
  • 34 sq m
  • Sleeps 3
  • 2 Twin Beds

View all photos for Japanese Triple Room, Non Smoking (Up to 3 pax for above 6 years old)

Japanese Triple Room, Non Smoking (Up to 3 pax for above 6 years old) | Down comforters, cribs/infant beds, free WiFi, bed sheets

Japanese Triple Room, Non Smoking (Up to 3 pax for above 6 years old)

9.0 out of 10
Wonderful
(2 reviews)

Highlights

Air conditioning
Flat-screen TV
Pillow menu
Down duvet
Private bathroom
Toilet with electronic bidet
Designer toiletries
Hair dryer
  • 35 sq m
  • Sleeps 6
  • 3 Twin Beds

View all photos for Superior Twin Room, Non Smoking (Up to 3 pax for above 6 yrs)

Down comforters, cribs/infant beds, free WiFi, bed sheets

Superior Twin Room, Non Smoking (Up to 3 pax for above 6 yrs)

9.0 out of 10
Wonderful
(2 reviews)

Highlights

Air conditioning
Flat-screen TV
Pillow menu
Down duvet
Private bathroom
Toilet with electronic bidet
Designer toiletries
Hair dryer
  • 27 sq m
  • Sleeps 3
  • 2 Twin Beds

View all photos for Economy Hollywood Twin Room, Non Smoking (Up to 2 pax for above 6 years old)

Down comforters, cribs/infant beds, free WiFi, bed sheets

Economy Hollywood Twin Room, Non Smoking (Up to 2 pax for above 6 years old)

Highlights

Air conditioning
Flat-screen TV
Pillow menu
Down duvet
Private bathroom
Toilet with electronic bidet
Designer toiletries
Hair dryer
  • 23 sq m
  • Sleeps 4
  • 2 Twin Beds

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About the neighborhood

Located in Downtown Kyoto, a neighborhood in Kyoto, THE GENERAL KYOTO Shijyo Shinmachi is in a shopping district. Nishiki Market and Nijō Castle are notable landmarks, and travelers looking to shop may want to visit Shijo Street and Pontocho Alley. Kyoto Gyoen National Garden and Kyoto Aquarium are also worth visiting. Visit our Kyoto travel guide
Map
392 Mukadeyacho Nakagyo Ward, Kyoto, Kyoto, 604-8214

What's nearby

  • Springtime in Kyoto's Gion district. #asia #japan #kyoto #gion #sakura #streetphotography #travel
    Shijo Street
    2 min walk - 0.2 km
  • Kyoto_NishikiMarket_6258971_08
    Nishiki Market
    7 min walk - 0.6 km
  • 京都市四条河原町交差点の夜の景観。
    Kawaramachi Street
    14 min walk - 1.2 km
  • Nijo Castle which includes a small town or village, a castle and heritage architecture
    Nijō Castle
    15 min walk - 1.3 km
  • Ponto-cho is a Hanamachi district in Kyoto Japan. There are many geisha houses, traditional tea houses, historical architectures and riverbed style cuisine restaurants.
    Pontocho Alley
    15 min walk - 1.3 km

Getting around

  • Karasuma Station
    4 min walk
  • Karasuma Oike Station
    11 min walk
  • Itami Airport (ITM)
    59 min drive

Restaurants

  • 本家第一旭烏丸店
    2 min walk
  • 膳處漢(ぜぜかん) ぽっちり 京都店
    2 min walk
  • 錦 セアブラノ神
    1 min walk
  • 焼きとん サカマル酒房
    3 min walk
  • 和醸良麺 すがり
    2 min walk

About this property

THE GENERAL KYOTO Shijyo Shinmachi

Hotel near Nishiki Market
Close to Kawaramachi Street and Nijō Castle, THE GENERAL KYOTO Shijyo Shinmachi provides amenities like laundry facilities. Stay connected with free in-room WiFi.
You'll also find perks like:
  • Full breakfast (surcharge), an elevator, and a water dispenser
  • Smoke-free premises and a 24-hour front desk
  • Guest reviews say great things about the helpful staff and location
Room features
All guestrooms at THE GENERAL KYOTO Shijyo Shinmachi have comforts such as pillow menus and air conditioning, in addition to amenities like free WiFi.
Other conveniences in all rooms include:
  • Down comforters and cribs/infant beds (surcharge)
  • Bathrooms with designer toiletries and showers
  • 43-inch flat-screen TVs with satellite channels

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available

Food and drink

  • Daily full breakfast available 7:00 AM to 11:00 AM for a fee: JPY 2,300 for adults and JPY 2,300 for children

Family friendly

  • Crib (surcharge)
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Water dispenser

Guest services

  • Housekeeping (daily)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Stair-free path to entrance
  • Thin carpet in room
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • Smoking not allowed
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Bedsheets provided
  • Crib (surcharge)
  • Down comforter
  • Pillow menu

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Toilet with electronic bidet
  • Toothbrush and toothpaste (on request)

Entertainment

  • 43-inch flat-screen TV with satellite channels

Food and drink

  • Limited room service

More

  • Air conditioning

Policies

Check-in

Check-in time starts at 3:00 PM
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools
Breakfast is not included in the breakfast rates for children 0-5 years old, and can be requested onsite for the listed child breakfast fee.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
1 child per adult, up to the age of 6 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for JPY 3500.0 per day
Cribs (infant beds) are available for JPY 1100.0 per night

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A city tax may be collected at the property. The city tax ranges from JPY 100–10,000 per person, per night based on the nightly room rate. Please note that further exemptions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.

We have included all charges provided to us by the property.

Optional extras

  • Fee for full breakfast: approximately JPY 2300 for adults and JPY 2300 for children
  • Crib (infant bed) fee: JPY 1100.0 per night
  • Rollaway bed fee: JPY 3500.0 per day
  • Towels fee: JPY 0 per person, per stay (or guests may bring their own)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted

We should mention

The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ); additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file

Property is also known as

THE GENERAL KYOTO ShijyoShinmachi
THE GENERAL KYOTO Shijyo Shinmachi Hotel
THE GENERAL KYOTO Shijyo Shinmachi Kyoto
THE GENERAL KYOTO Shijyo Shinmachi Hotel Kyoto

Frequently asked questions

Is THE GENERAL KYOTO Shijyo Shinmachi pet-friendly?

No, pets are not allowed at this property.

How much is parking?

This property doesn't offer parking.

What time is check-in at THE GENERAL KYOTO Shijyo Shinmachi?

Check-in begins at 3:00 PM. After-hours check-in is not available.

What time is check-out at THE GENERAL KYOTO Shijyo Shinmachi?

Check-out is at 11:00 AM.

Where is THE GENERAL KYOTO Shijyo Shinmachi located?

Located in Downtown Kyoto, this hotel is within a 10-minute walk of Shijo Street and Nishiki Market. Kawaramachi Street and Pontocho Alley are also within 1 mi (2 km). Karasuma Station is only a 4-minute walk and Karasuma Oike Station is 11 minutes.

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Reviews

THE GENERAL KYOTO Shijyo Shinmachi Reviews

9.8

Exceptional

9.6

Cleanliness

9.8

Amenities

9.8

Staff & service

9.6

Property conditions & facilities
Rating 10 - Excellent. 113 out of 129 reviews
Rating 8 - Good. 15 out of 129 reviews
Rating 6 - Okay. 0 out of 129 reviews
Rating 4 - Poor. 1 out of 129 reviews
Rating 2 - Terrible. 0 out of 129 reviews

Reviews

10/10 Excellent

Reshma

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room, well maintained, attentive staff.
Stayed 3 nights in Nov 2025

10/10 Excellent

Itzhak

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location. Amazing staff. Excellent breakfast.
Stayed 5 nights in Sep 2025

10/10 Excellent

Ruel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay close to great restaurants and station.
Stayed 1 night in Apr 2025

10/10 Excellent

NEELAM

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very neat and clean room, excellent service
Stayed 2 nights in Oct 2025

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
FUN AND COMFORTABLE
Stayed 4 nights in Sep 2025

10/10 Excellent

Justin

Liked: Amenities
Great staff and breakfast was wonderful. The neighborhood is just amazing. Plan on returning to Kyoto and staying here again.
Stayed 3 nights in May 2025

10/10 Excellent

Jiuyi

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice experience overall. Friendly and professional staff. Clean room. Lovely lounge experience.
Stayed 2 nights in Sep 2025

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel with spacious rooms and well designed bathrooms. Soothing colours and decor. I liked the location as it was a short walk from many points of interest and a subway stop but outside of the tourist zone.
Stayed 2 nights in Jul 2025

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Must stay hotel in Kyoto!

The General Kyoto Shijo is the best hotel! This is my second time staying there and it did not disappoint. It is very clean, the staff is friendly and it is close to Nishiki market and lots of other amazing sites in Kyoto.
Stayed 4 nights in Jun 2025

8/10 Good

Andrew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast here is fantastic, healthy, and energizing - definitely worth including in your stay! The lounge also includes complimentary snacks and beverages during the day and evening, which was a nice touch. The room was clean and quiet, and very nice modern bathroom. Staff were friendly and helpful. Overall this is a great boutique hotel in central Kyoto. In the lobby, a helpful book of recommended local restaurants was a great resource. Definitely eat at Kuon udon restaurant a few doors from the hotel - delicious and authentic experience!
Delicious breakfast with multiple options!
Stayed 3 nights in Oct 2025

10/10 Excellent

Evangelina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location walking distance to Nishiki market. Hotel is clean and staff are wonderful. Great place to stay.
Stayed 2 nights in May 2024

10/10 Excellent

Tsung-Hui

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great value for money

great service, nice location, staff are friendly and helpful, very comfy and cozy room.
Stayed 1 night in Jan 2025

10/10 Excellent

Lea

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient location, spacious and clean room. Staff was helpful.
Stayed 2 nights in Feb 2025

8/10 Good

susan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cute little hotel. Very clean. Nice bathrooms. I LOVED the fact that there was onsite coin laundry. They also had a nice afternoon lounge with some drinks and snacks. Breakfast selection was limited, but freshly prepared.
Stayed 4 nights in Jul 2025

10/10 Excellent

Kathleen

Liked: Cleanliness, property conditions & facilities
I can’t recommend this hotel highly enough, it was fantastic!! I stayed with my 2 teens (we know they can be ahem a challenge to delight) and they are raving too! Loads of space, huge well appointed room and bathroom, fabulous lounge which we took full advantage of. Really walkable, delightful staff and breakfast to die for. We will be back for sure!!
Stayed 4 nights in Jul 2025

10/10 Excellent

Robin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great three nights stay here, loved the lounge, the larger room, the rain shower, and the super comfortable beds. Would recommend!
Stayed 3 nights in Oct 2024

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the lounge for relaxing after a day of sightseeing. Staff was all wonderful. Clean comfortable rooms.
Stayed 3 nights in Aug 2024

10/10 Excellent

Kin Hang

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room is large and very clean Hotel is new Breakfast quality is good Will rebook if i revisit Kyoto

10/10 Excellent

Stephen

Liked: Staff & service, property conditions & facilities, room comfort

Perfect stay

Super wonderful staff. All my needs were taken care of in a way that exceeded my expectations. Manager was extremely kind and competent.
Stayed 14 nights in Nov 2024

10/10 Excellent

Pantelis

Liked: Staff & service, amenities, property conditions & facilities
My stay at the general kyoto was my favorite of my travels. The staff was incredibly accommodating, even with special requests. The hotel was very clean and offered many amenities, and it was very affordable. Cannot recommend enough!!
Stayed 3 nights in Sep 2024

10/10 Excellent

Mariola

Liked: Cleanliness, staff & service, property conditions & facilities
Loved the lounge room with free snacks and drinks. Staff is friendly.
Stayed 2 nights in Jul 2024

10/10 Excellent

Knolly

Liked: Cleanliness, staff & service, property conditions & facilities
The General Kyoto is a lovely property with a very helpful staff. They made our stay everything we could hope for. Their front desk people were a great help in every thing we needed. Highly recommend it.
Stayed 1 night in Oct 2024

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Comfortable, Modern Stay with free drinks!

Great stay at The General Kyoto - an easy 15 minute walk to a great dining/restaurant area and the Gion District. Clean, comfortable, well-appointed room and a nice bonus of a Lounge with free (!) drinks and snacks during the day and cocktails, snacks & desserts at night.
Stayed 2 nights in Apr 2024

8/10 Good

ROBIN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to main shopping area. Breakfast didn’t look that great, only a very limited buffet. Friendly staff.
Stayed 2 nights in Jun 2024

10/10 Excellent

Tiffany

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is an excellent hotel, with a small, but lovely lounge. We received a call the morning after checking in that our status with Expedia provided free breakfast. This was very nice. The staff are excellent. Would stay again.