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"Great experience, Cathy was great, the place is nice and the area is cozy, small community but near bigger resort type ambiance. "

"A beautiful hotel and grounds offering an authentic, local experience, the rooms, restaurant and food were all of a high standard. The menu choices and food quality and presentation were particularly good and very enjoyable. It was lovely to be able to make use of the swimming pool and the location offered amazing views out to sea as well as panoramic views of San Sebastián. The rooms were spacious and comfortable. A walk-in shower would have been preferable to one over the bath as water tended to go everywhere! "

"The hotel is wonderful The infinity and swimming pools are great. We did the tasting menu and flight of wines as it was my wife’s birthday all dishes were superb, there was a lovely cake left for my wife’s birthday on our arrival, the gardens are wonderfully designed and the view of mount teide amazing.. The key standout of this hotel were the staff, every single one of them were amazing. They all went that extra step to make our stay 5 stars..The customer care was top notch so I would like to thank all the staff for making my wife’s birthday stay and mine a unique and memorable occasion.. Thank you Hotel Bancal "

"What a wonderful hotel and the all inclusive was excellent. We enjoyed having lunch at Breeze overlooking the ocean - you could even have steak! Breakfast and dinner buffets were brilliant as well. The all inclusive included all drinks and the cocktails were freshly made. The wine was from a bottle and not on tap and very good quality. I recommend the pina coladas and Aperol Spritz! The pool area was well maintained - we could always find a sunbed. We hired a car which was quicker and cheaper than a transfer from the airport and have us the opportunity to drive up Mt Teide and to the Masca Gorge - both of which were stunning views and the landscape is beautiful. All in all a wonderful relaxing week away! Thank you Barcelo Santiago!"

"Had at great stay at the royal sun. Our apartment was beautiful and we had everything we could need. We had a three bed on the top floor. The facilities in the room were superb, especially the jacuzzi. The bathrobe and slippers were a nice touch too. Beds were very comfortable. Whole apartment was spotless and great quality towels. The views were to die for at all times of the day. We also found the area very peaceful. Great to have our own area to chill in water and lounge on the sunbeds on the huge balcony. TV in main bed room too that has access to the balcony. All staff we met were great especially the blonde receptionist we met at check in. We didn't use housekeeping as we only stayed 5 nights and we tidy as we go but we met the ladies to change towels and get a few coffees and they were lovely also. Shop was really handy, you wouldn't be stuck for anything and nice staff here too. Didn't eat at the hotel so can't comment on food or drink. The pool was a nice temperature and not too busy on our stay so my daughter had plenty fun here with her snorkel set. Loads of sun loungers and umbrellas on a beautiful deck. Sea views and a bar with ice-cream and snacks also. We did avail of a late check out and we were accommodated till 1pm for an extra €20 which we were delighted with. Overall this is a great resort with everything you could need. The apartment was amazing for the money we paid so we felt it was good value for our group of 6. I would definitely return. "

"Very efficient Reception team"

"I had a wonderful stay at this hotel. The staff were truly amazing—friendly, helpful, and always attentive. The food was very good, with plenty of variety to enjoy. Another big plus is the convenient location; there’s a bus stop right in front of the hotel, making it easy to travel anywhere you need. Overall, a fantastic experience and I would definitely recommend this hotel!"

"Very nice hotel;. We stayed all-inclusive. Food delicious; pools lovely and super entertainment. Decent value given the high quality. All thoroughly enjoyed ourselves."

"Quiet, beautiful tropical feel. Its a beautiful island with superb walks. Staff at the hotel are so friendly and welcoming and there is an excellent selection of activities. "