여행: 항공+숙소

Clean room, friendly staff, very clean resort

너무 아름다운 마을을 만들어 놓은거 같아서 힐링이 되는 느낌이었습니다.

The resort is clean, with beautiful scenery and views, well maintained, food exceeded our expectations as an AI resort. Most of the staff was very friendly, accommodating, kind. We did upgrade to the "premium" all inclusive package as prefer the higher label liquors and the "upgraded" food options, however there were still several exclusions and we were limited on our choices. Unfortunately, reviews that mention the aggressive time share convos at check in, and the feeling that you are "less than" if you are not an owner, are spot on. We were turned away from the "members only" bar, we visited the juice cafe multiple times and it was never open (this was during the stated hours of operation), The "closing tabs" policy that is enforced every hour is something we've never experienced that should be explained during the check in process as it can catch you off guard and be seen as an annoyance. Lastly - on our first night, we were woken up at 230AM to someone not only pounding on our door, but purposely putting their finger over the peep hole when we repeatedly told them to go away and that they had the wrong room - this went on for about 20 minutes, we filed a report the next day. We found out it was a drunk guest (related to a repeat guest) received an apology from the staff that investigated, and nothing more. In that situation, it would have been nice feel that "going above and beyond" service as this set the tone for our entire stay.