"I recently stayed at Double tree , and unfortunately, my experience was far from satisfactory. Right from the start, I encountered several issues that significantly impacted my stay.
First and foremost, the hotel system was down during my check-in, leading to a lengthy wait. The staff seemed overwhelmed and unprepared to handle the situation, offering little assistance or communication about what was happening. I expected a level of professionalism and support, but that was lacking throughout my visit.
Once I finally got to my room, I discovered that the TV didn’t work. I reached out to the front desk for help, but my concerns were met with indifference. It felt like my issues were being brushed aside rather than addressed.
Additionally, I faced trouble with my key card, which frequently failed to unlock my room. This added to my frustration, as I had to repeatedly trek back to the front desk for assistance.
To make matters worse, the pool wasn’t operational during my stay. I had specifically chosen this hotel for its amenities, so finding the pool closed was a disappointing surprise.
Overall, the combination of a non-functional hotel system, unhelpful staff, and broken amenities made for a very poor experience. I left feeling frustrated and dissatisfied, and I certainly won’t be returning to [Hotel Name] in the future."
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