Lake Owassa Tours

The elevator service was simply inadequate. During our stay, we frequently had to wait several minutes to catch an elevator down to the lobby. There weren't enough elevators, sometimes one or more were out of service, and they were too small to accommodate all the hotel guests and their luggage. At least once, some of us, frustrated that we couldn't get an elevator to take us down to the elevator, pressed the "up" button, went up to the top floor, and then stayed on the elevator to get down to the lobby. A second complaint: There weren't enough electrical outlets in the room. There were two outlets by the bedside table, but one wasn't working. There seemed to be another outlet behind a massive piece of furniture. My travel companion and I had to charge our laptops in the bathroom.

Cons Bad plumbing, shower drained slow, shower water control faucet was stripped and hard to control the temperature of the water, water stopped (completely) multiple times during showers. Shower curtain sticking to you as you bathe because it was so small. No electrical outlets near the bed or close to a table or chair. Beds weren't exactly comfortable, hard and springs in mattress were unforgiving, bathroom was extremely small, toilet, sink, and shower super close together, no room to move or dry yourself in the bathroom due to everything being so close together, and the inability to use the toilet comfortably. Stayed on the 12th floor, elevators were really slow and hard to catch at times. Pros Room was clean (linens, towels, and floors, etc.), A/C worked fine, it's a fantastic location close to most everything of interest, and the staff was friendly and courteous.

We stayed for 2 nights as a couple. The room was relatively spacious for NYC standards, very comfortable, and clean, with a great layout. We enjoyed the street view from our room, and the location is truly prime! We also loved the 24/7 rooftop access, which offers fantastic views of the city. The staff was kind and welcoming throughout our stay. We would definitely stay here again!