Lancaster, England hotel rooms at the Best Western

"Hotel and staff were excellent. Great value for money too!"

"Good location, good parking for visiting. "

"The staff were welcoming from the front gate to the reception to Andy the concierge. The hotel was very clean as was the room and facilities. The hot tub was always kept at 40 degrees and was an absolute delight to use. Special shout out to Andy who gave us a great tour of the hotel and provided us with fantastic information about the hotel and locale."

"Brilliant"

"Lovely hotel right beside the lake. "

"Easy to park, room was great, nice and warm, well equipped if you take your own food. We used the restaurant the food was excellent, staff friendly. Could do with a main entrance sign, it wasn’t obvious when we arrived in the dark."

"The reception staff were excellent - very efficient, informative and smart. Breakfast was phenomenal - lots of choice and the food was exceptional. We dawdled in the breakfast room for some time after the breakfast period ended and were under absolutely no pressure to move. Our room was very small and although we had booked a double everything seemed to be set up for a single occupant - single chair, single towel in the bathroom etc. The bathroom. Was looking very tired - the bath itself had lost most of its original coating through wear under the shower. The hotel advertises that it has a pool and a gym - we were told we couldn’t use the gym and when we got changed to go for a swim we were told that we were not allowed in the pool because there was an aqua fit class using it for an hour. The only alternative, the jacuzzi, had tepid water in it plus there was no relaxation there because of the ear shattering noise from the aqua fit class - an extremely loud sound system competing with the screaming shouting from the aqua class leader! Unpleasant and frankly a waste of time. This morning whilst my wife was getting dressed there was a sharp knock at the door followed almost immediately by a man bursting into the room saying that he needed to check our radiator! Wow!! He was sent packing but it does beg the question of just how private are your rooms at this Delta hotel? Could he have waited until after checkout time? Could he have apologised for the intrusion? (He didn’t!). "

"Our stay was very poor not very clean needs a good refurb inside and outside windows not secure in room 217 curtains blowing like hell room freezing reported but nothing done this hotel needs a good overall in all areas"

"Clean quite"