Dear Monica, Please accept our sincere apologies for the issues you experienced during your recent stay with us. We strive to ensure our guests have an exceptional visit during their travels, and we are disappointed that we did not meet these expectations for you. We understand that no explanation of these issues can change your recent experience. Please rest assured that we will take appropriate measures to address the problem and prevent future occurrences. We're committed to earning back your trust and becoming your go-to hotel in the area. Sincerely,Hotel Management

Dear Rebecca, Thank you for choosing us. We are sorry for the frustrations caused on arrival. We regret the disappointment with the cleanliness and smell issues not meeting the liking, and we have shared your remarks with the concerned individuals for further improvement. In response to your comments, we will instruct our team to double-check the process so this problem is never raised. Our front desk team is always there to attend to your needs. Please give us another opportunity to provide you with the seamless stay you deserve when staying with us.Sincerely,Hotel Management

Dear Alexis, Thank you for choosing us. We are very sorry for any stress caused. First impressions are essential; therefore, we regret that the start of your visit was not positive. We certainly understand your disappointment and the frustration you must have felt. We will take this up with the appropriate individuals to improve going forward. Also, we will instruct our front desk team to mention our housekeeping policy while checking in so that guests are aware that it is done on a weekly basis to protect the guest's privacy. But you can always request housekeeping at an additional fee. Please return with for the exceptional stay you deserve whenever you are back in the city.Sincerely,Hotel Management

Dear Rebecca, We are disheartened to read about the cleanliness and comfort issues you encountered during your stay. Our promise to our guests includes a commitment to providing a clean and comfortable suite, and we are very sorry that did not happen when you were here. Your experience is not reflective of the high standards we aim to maintain, and we will address these concerns promptly to ensure improvements. We hope you will give us another opportunity to make things right and provide you with the seamless experience you deserve. Sincerely,Hotel Management

Dear Gregory, Thank you for choosing us. Please accept our apologies for the inconvenience caused during your stay with us. We are also sorry for not meeting your expectations. Even though our hotel is smoke-free, we occasionally have violations of this rule. We take these incidents seriously, and thank you for bringing this to our attention. Your comments are vital, and we will work on them so that your next visit to our hotel is a seamless experience. Sincerely,Hotel Management

Dear Richard, We are pleased that everything went well for you during your visit to our city. It's nice to know that you were delighted with your clean room and pleasant staff. Thank you for choosing Extended Stay America, and we look forward to your next stay. Sincerely,Hotel Management

Dear Randi, Thank you for reviewing your stay. We genuinely apologize for any discomfort caused by our surrounding area. Although we have no control over the environment outside our premises, the safety and security of our guests are of utmost importance to us. Please note that we work closely with local law enforcement authorities to ensure we have a safe and secure environment in and around the hotel. We hope you will revisit to experience a much more satisfying stay with us in the future.Sincerely,Hotel Management

Dear Edgar, Thank you for choosing us. It is nice to know you had a pleasant time here. However, we are sorry for the disappointment caused by the breakfast choices that did not meet your taste. In response to your review, we will share your remarks with the team concerned to check what went wrong. Our aim is to see happy guests. Please return on your next trip and stay with us to have a better experience.Sincerely,Hotel Management

Dear Lernie, Thank you for taking the time to rate your experience. It is nice knowing you were pleased with your upgraded room and had a comfortable time. However, we apologize if your stay was anything other than perfect. Our concerned team is working to improve the same. We would welcome another opportunity to bestow the exceptional hospitality we customarily provide. Our front desk team has answers to most of your issues while you are here and can always improve your time with us. Never hesitate to speak to them. Thank you again for your feedback, and we hope to see you soon.Sincerely,Hotel Management

Dear AuBrie, Thank you for sharing feedback about your recent visit. It is nice knowing you had a satisfactory time here. We know a fresh, clean, updated hotel sets the tone for a wonderful stay; therefore, we sincerely regret this was not your experience. Our hotel is committed to ensuring the cleanliness and maintenance of all rooms for all guests, and we will ensure this is rechecked before being delivered to the guest so that such inconvenience is not there. All your suggestions for improving the hotel and guest experience are noted and have been passed on to the team for improvement. Considering our location, please return on your next visit to the area so we can show you our commitment to outstanding experiences. Sincerely,Hotel Management

Dear Pieter, Thank you for choosing us and sharing your remarks. It is nice you had a satisfactory time and found our staff to be friendly. However, we regret the experience you had to suffer on this visit. The events detracted from a relaxing and seamless visit are very understandable. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention as we are continually growing and improving from our guest feedback. While we address the problems so they are attended carefully in the future, please allow us another occasion to host and give you the flawless stay you deserve! Sincerely,Hotel Management

Dear Scott, Thank you for reviewing your recent experience at our hotel. We apologize for the inconvenience, and your feedback has been shared with our team to ensure similar issues are not made in the future. We assure you we are working hard to improve, and we would be honored to have you stay with us again. Please feel free to reach out to us for any assistance and return to enjoy better memories.Sincerely,Hotel Management

Dear Richard, Thank you for taking the time to review your stay with us. We are disappointed to hear about the concerns you experienced, and we will address this immediately. Our staff's top priority is to provide a clean and comfortable environment for our guests; therefore, we are genuinely sorry for not meeting these expectations during your stay. We are committed to providing each guest with a seamless, outstanding stay, so we hope you will revisit so we can show you the visit you deserve. Sincerely,Hotel Management

Dear Jorge, Thank you for selecting us during your visit to the city and taking the time to write a review. It is always our priority to serve with excellent hospitality and service. However, we are sorry for the issues you and your family encountered in the room. We will discuss it with our housekeeping and pest control team for review and action on a priority basis. Considering this rare incident, we hope to see you again for a better experience.Sincerely,Hotel Management

Dear MONICA, Thank you for choosing us and sharing your remarks. Our team strives to ensure each guest has a pleasant stay, and we are happy you could have this and enjoyed your room. However, we are sorry for the inconvenience caused with the problems mentioned. Our front desk team is always there to help you make your time better. Please return for another outstanding service.Sincerely,Hotel Management

Dear M. Rodrigues, Thank you for choosing us. We regret the experience you had to suffer on this visit. The events detracted from a relaxing and seamless visit are very understandable. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention as we are continually growing and improving from our guest feedback. While we address the problems so they are attended carefully in the future, please allow us another occasion to host and give you the flawless stay you deserve! Sincerely,Hotel Management

Dear Rebecca, Thank you for choosing us. We regret the experience you had to suffer on this visit. The events detracted from a relaxing and seamless visit are very understandable. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention as we are continually growing and improving from our guest feedback. While we address the problems so they are attended carefully in the future, please allow us another occasion to host and give you the flawless stay you deserve! Sincerely,Hotel Management

Dear Jia, Thank you for taking the time to share your experience and concerns. Providing the highest level of hospitality is our number one priority; therefore, we sincerely apologize for not meeting your expectations. Our concerned team is looking into this to prevent similar issues from occurring in the future. We hope you choose to stay with us again when your travels bring you back to the area so we may ensure your next stay is the outstanding one you deserve.Sincerely,Hotel Management

Dear Celia, Thank you for your review about Extended Stay America. We are pleased you had a pleasant visit and enjoyed your clean suite. However, we are sorry for any inconvenience caused in the room. Our front desk team is always there to help you make your trip better. Please be our guest, and we hope to make your stay memorable the next time you are in the area.Sincerely,Hotel Management

Dear Mihran, Thank you for posting your review. We regret not giving you an exceptional experience during your stay. Our aim is to provide quality service; therefore, we are disappointed that this was not your experience and that you had housekeeping issues. We will discuss further improvements with the team concerned. Our front desk team is always there to help you; never hesitate to reach out to them. Further, we regret that our breakfast choices did not meet your tastes, and we shall share your remarks with the individuals concerned so that we can make improvements. Please give us another try the next time you are in the city. Sincerely,Hotel Management

Dear Edgar, Thank you for choosing us and sharing your recent stay experience. We are glad you had a comfortable stay and enjoyed everything we offer. However, we are sorry you were not happy with our location. We would love to welcome you back to Extended Stay America so you can enjoy our flawless hospitality. Sincerely,Hotel Management

Dear Ana, We appreciate your valuable feedback regarding your time with us. Please know we are committed to providing every guest with the highest level of service and quality. We regret your experience did not meet your expectations or our team's expectations. We assure you that your concerns are being shared with the appropriate individuals, and action will be taken where necessary. We hope you will consider giving us another chance to show you the hospitality we are known for.Sincerely,Hotel Management

Dear Andre, We sincerely regret any disappointment caused by the breakfast offerings during your stay. We understand the importance of starting the day with a satisfying meal, and we apologize for falling short of your expectations. Your feedback underscores the significance of a good breakfast experience, and we will share it with the concerned leaders and department to consider options for enhancing our offerings in the future. Thank you for bringing this matter to our attention, and we hope to have the opportunity to provide you with a more enjoyable breakfast experience on your next visit.Sincerely,Hotel Management

Dear Joseph, We are truly sorry to hear about your disappointing experience during your recent stay. Your comfort and satisfaction are paramount to us, and we deeply regret that we failed to meet your expectations. We understand the importance of cleanliness and overall ambiance in ensuring a pleasant stay, and we apologize for falling short in delivering that to you. Please know that we take your feedback seriously and are actively working to address the issues raised with our team. Your input is valuable as we strive to improve our facilities and services. We hope you will consider giving us another opportunity to provide a more enjoyable and comfortable stay.Sincerely,Hotel Management

Dear Guillermo, Thank you for choosing us and sharing feedback on your stay. We apologize for the unpleasant smell of bleach on the blankets during your stay. Your comfort is important to us, and we regret any inconvenience caused. Please know that we take your feedback seriously and will address this issue with our housekeeping team to ensure that future guests do not encounter similar issues. Thank you for bringing this matter to our attention, and we hope to have the opportunity to provide you with a more enjoyable stay in the future.Sincerely,Hotel Management

Dear Robin, Thank you for the review. We apologize for not meeting your expectations and extend our sincerest apologies for the inconvenience caused during your visit. We aim to provide comfortable accommodations with amenities and services, and we regret your experience fell short. Rest assured, we will immediately rectify these issues with our maintenance teams. We appreciate your comments, as reviews like yours help us in making future improvements. Thank you for bringing these matters to our attention.Sincerely,Hotel Management

Dear Mykeea, Thank you for being our guest and sharing your feedback. We apologize if your experience was less than perfect. Your satisfaction is important to us, and we appreciate your understanding. We hope to welcome you back in the future and provide you with an improved stay.Sincerely,Hotel Management

Dear Maria, It was a pleasure having you as our guest at Extended Stay America. We are pleased that our amenities exceeded your expectations and made for a more memorable stay. However, we regret your disappointment with our breakfast service. We have noted your concerns as we continuously strive to improve our services and want our guests to start their day off right. Thank you again for including us in your travel plans. We look forward to welcoming you back to the city.Sincerely,Hotel Management

Dear maria, Thank you for your review of our hotel. Our primary mission is to provide guests with comfortable accommodations and excellent service by a warm, responsive team. We regret that your experience did not reflect this commitment. Please be assured that we have discussed your feedback with our team to prevent such issues from recurring. Also, we apologize for any confusion caused by our breakfast option. Your feedback is invaluable in helping us improve. We hope to welcome you back, as we are dedicated to delivering the flawless visit you deserve on your next stay.Sincerely,Hotel Management

Dear Kou, Thank you for taking the time to review our hotel. We sincerely appreciate your feedback, and we apologize for the oversight by our housekeeping staff during your recent stay. It is disappointing that your experience did not meet our high standards. Rest assured, we take this matter very seriously and will ensure that such oversights are not repeated. Your patience during your stay is greatly appreciated. We value your patronage, and we hope to host you again in the future, providing you with a flawless and memorable experience that reflects our commitment to excellence.Sincerely,Hotel Management

Dear Linda, Thank you for choosing us for your recent visit. We sincerely regret any inconvenience you experienced, especially regarding your concerns with the upkeep of our property, which is of utmost importance to us. Your feedback is invaluable, and we will immediately address this matter with our housekeeping team to ensure such oversights do not recur. Your satisfaction is our top priority; therefore, we sincerely hope you will consider granting us another opportunity to host you in the future so we can show you our dedication to exceptional experiences.Sincerely,Hotel Management

Dear Noemi, Thank you for staying with us and sharing your review. We apologize for your allotted suite not meeting your expectations and for any inconvenience this undoubtedly caused. We want every guest who stays with us to have a fulfilling experience and to depart with a lasting favorable impression; however, we regret that this was not your experience. Please be assured that we take your concerns seriously and will address this with our team to ensure that our rooms meet the high standards our guests expect and deserve. We hope to have the opportunity to exceed your expectations in the future.Sincerely,Hotel Management

Dear Vance, Thank you for sharing your positive experience at Extended Stay America! We're thrilled to hear that our rooms exceeded your expectations. Providing a clean and comfortable environment is our priority, and we're delighted that you enjoyed your stay. We look forward to welcoming you back for another wonderful experience.Sincerely,Hotel Management

Dear Alfred, We appreciate your feedback and apologize for any inconvenience during your stay. While we regret any perception of rudeness during check-in, we assure you it was not our intention. We prioritize security for all guests regarding the limited entry/exit points. We understand the challenges this may pose for those with animals and appreciate your understanding. Your insights are valuable, and we are continually working to enhance our guests' experiences. We hope you consider staying with us again, allowing us to provide a more seamless and enjoyable visit.Sincerely,Hotel Management