Lunch and dinner served, British cuisine
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Reviews of Best Western Lichfield City Centre The George Hotel

3 out of 5
Best Western Lichfield City Centre The George Hotel
12-14 Bird Street, Lichfield, England

Reviews

8.2

Very Good

Rating 10 - Excellent. 189 out of 498 reviews" "
Rating 8 - Good. 196 out of 498 reviews" "
Rating 6 - Okay. 69 out of 498 reviews" "
Rating 4 - Poor. 29 out of 498 reviews" "
Rating 2 - Terrible. 15 out of 498 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Derek

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024

6/10 Okay

Daphne

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Polite and efficient staff; good food; clean and well maintained. However room was very cramped, too hot, windows didn’t open, couldn’t fathom the air con, and very noisy outside most of the night.
Stayed 1 night in Apr 2024

6/10 Okay

Lorraine

Traveled with group
Liked: Cleanliness, staff & service
Decent well kept pub hotel.
Stayed 2 nights in Mar 2024

10/10 Excellent

Linda

Traveled with partner
Excellent central location with easy parking. Staff very friendly and helpful
Stayed 2 nights in Mar 2024

10/10 Excellent

Susan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect break
Perfect location for city, cathedral and tran service. Comfortable and very helpful, professional staff. Food and drink prices very reasonable. Comfortable beds. Local history to the hotel, making it an interesting attractive hotel. Family owned.
Stayed 2 nights in Feb 2024

10/10 Excellent

Simon

Stayed 1 night in Feb 2024

10/10 Excellent

Sheila

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Theatre stopover
Overnight stay following a visit to the theatre. Disappointed that despite having a blue badge we had to pay £8 to park. Room small but very clean and close to lift as requested. Breakfast plentiful.
Stayed 1 night in Jan 2024

6/10 Okay

Shaun, High Wycombe

Traveled with partner
Poor sound insulation. We could hear the very lively and noisy town centre nightlife until the early hours. Also had wooden floors and could all the movement from the room above. Decor was tired. Hotel car park was limited and full when we arrived so parked in the public car park behind which cost £20 for 24hrs.
Stayed 1 night in Jan 2024

10/10 Excellent

Fiona

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Janine

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly check in and great service at Breakfast from the Gentleman sitting me down and serving tea and toast
Stayed 1 night in Jan 2024

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jan 2024

8/10 Good

Andrew

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was noisy, being on the front otherwise convenient location.
Stayed 2 nights in Dec 2023

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

8/10 Good

Steven

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice overnight stay
The hotel is well located and is a really nice old building. The standard is really good, the breakfast was amazing. Room nice and clean. The only negative I had is that it said Free parking at the hotel. I was going to park at the main carpark and pay, due to the hotel parking being full but I waited and someone left so I had their space. Upon checkin I still had to pay for parking. Apparently if booking through an agent you have to pay for parking, which is actually more than in the main carpark anyway!
Stayed 1 night in Dec 2023

10/10 Excellent

Lisa J

Stayed 1 night in Dec 2023

6/10 Okay

Michael

Traveled with family
Noise
No problems with hotel ad such. However, we were awakened in the early hours by noisy guests in other rooms. In addition early morning , we were awoken by the noise of binmen below our window. Appreciate such work has to be done, but ..
Stayed 1 night in Dec 2023

6/10 Okay

Integritas

Liked: Cleanliness, staff & service
OK but over priced
The staff were welcoming but the room was (in my view) over priced - very small and in need of a freshen up. The bathroom was very small and the shower was tiny. I struggled to get into or out of the shower and once in it having any kind of a meaningful wash was a challenge. The room itself was Ok but tired, I had only booked a single room as I was only staying one night after a night out with friends but it was tired. Nothing bad about the hotel - just didn't feel like i got value for money and I was a little put out by £8 to park and £12 for breakfast. Again - just didn't feel like value. The staff were pleasant and the dining / bar area was nice. I just left very underwhelmed and lighter in the wallet.
Stayed 1 night in Dec 2023

6/10 Okay

Sau Chun

Liked: Staff & service
It’s noisy in the mid night due to a party on the weekend.
Stayed 1 night in Oct 2023

2/10 Terrible

Jamie

Business traveler
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Room was outdated and had bed bugs
Stayed 1 night in Oct 2023

10/10 Excellent

Mary

Stayed 1 night in Oct 2023

6/10 Okay

Liam

Stayed 1 night in Oct 2023

6/10 Okay

Verified traveler

Liked: Cleanliness
Average hotel
Our room was extremely warm when we arrived mid afternoon. We turned off the radiator and tried to open a window to get some fresh air, however it was only possible to open the secondary internal double glazed portion and not the original window behind. Consequently the room was still too warm to sleep comfortably when we went back to the room around 11pm. All the staff were very friendly and helpful. The public rooms are nice, but bedroom was a bit dated. Hot buffet breakfast was very good. There is an additional £8 / night parking charge on arrival. Parking is only complimentary for guest who book direct with the hotel. All 3rd party booked rooms incur an additional charge!! I was not impressed by this.
Stayed 1 night in Oct 2023

8/10 Good

Nicky

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

4/10 Poor

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disappointed
The night club across the road was load until 3am. Also parking a nightmare
Stayed 1 night in Sep 2023

8/10 Good

Maria

Stayed 1 night in Oct 2023

4/10 Poor

Clare

Traveled with partner
Liked: Cleanliness
Disliked: Staff & service
We booked the executive suite for at The George for a special occasion (my 50th birthday) to coincide with our booking for a reservation at Tom Shepherds Upstairs restaurant, both were booked back on December 28th 2022. We looked forward to this occasion for months and were very excited to be staying in Lichfield. Unfortunately when we arrived and checked in the room we were allocated was NOT the room that we had booked. When I returned to reception they were adamant it was the correct room until I showed them my email to confirm I had booked the executive suite. At this point they said the bride and groom had that suite and the hotel was fully booked. We were very disappointed with the response, and were offered a bottle of Prosecco which was very nice but there was no mention of any kind of refund for the difference in price or the inconvenience. I’m more disappointed that we weren’t informed of this beforehand my email, text or phone call which we then could have made alternative arrangements or they could have at least offered us breakfast for the inconvenience. My partner has emailed the hotel a number of times but we have received no reply at all which I think is very disappointing and unprofessional.
Stayed 1 night in Aug 2023

4/10 Poor

Verified traveler

Disliked: Staff & service, property conditions & facilities, room comfort
Untruthful room location before booking
Before using this website I range the hotel because they only had one room left, and was assured this room faced the rear, away from the noisy bar which shuts at 3am. Turns out this was untrue, the room was on the front corner and the bar was 50 yards away. We could hear the noise through the night, it was vital to get some sleep hence why I rang. There were also major problems parking, the hotel carpark was full, as was the big council carpark adjacent. I got locked away from my room because we got one card and my wife had gone to bed without a phone, so the security door to upstairs couldn't be bypassed. At this point the bar was shut (11pm) and there was nobody on reception, waiting 10 minutes. Luckily another guest let me through. The reception is meant to be manned constantly. The room was a weird shape with a sloping floor and very old fittings with poor quality secondary glazing. All in all a vastly overpriced, tired hotel which was OK but had major flaws, originating with an untruthful phone call.
Stayed 1 night in Sep 2023

4/10 Poor

Lizzie

Traveled with group
Liked: Cleanliness, staff & service, amenities
Whilst the staff we met were friendly and the hotel room spacious and comfy, we barely got any sleep due to the noise from Walkabout across the road which stays open until 3am. I think the hotel should offer discounted fees for any rooms situated opposite the bar as even with the windows closed it was so loud, I can’t imagine what the summer is like. I did mention this to reception when we checked out but apart from saying sorry they didn’t offer anything else by way of compensation which leaves me to this review. £150 for less than 3 hours sleep. You also have to pay £8 for parking which isn’t mentioned anywhere.
Stayed 1 night in Sep 2023

10/10 Excellent

Mrs S A

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023

8/10 Good

Nicholas

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lichfield business trip
Very good location, with lots of food & drink options within minutes of hotel. Excellent breakfast buffet. Room was ok with a good shower and comfortable bed.
Stayed 1 night in Sep 2023

10/10 Excellent

Mike

Stayed 1 night in Sep 2023

4/10 Poor

Brenda

Stayed 2 nights in Aug 2023

4/10 Poor

Benjamin

Traveled with partner
Disliked: Staff & service, property conditions & facilities
Booked a comfort double room, but was given a twin room with no air con overlooking the street so couldn’t even have the windows open due to street noise. Cramped room, at the far end of the hotel which was a maze a get to. When asked to move was told no more rooms available. Complained to front desk who was nice and said manager would contact me but still no response. Only saving grace was it was convenient for festival we were attending. Would not stay again
Stayed 1 night in Aug 2023

10/10 Excellent

Steve

Stayed 1 night in Aug 2023

6/10 Okay

simon

Liked: Staff & service
Stayed 1 night in Jul 2023

2/10 Terrible

Richard

Stayed 1 night in Jul 2023

8/10 Good

Helen

Stayed 1 night in Jul 2023

10/10 Excellent

Gordon

Stayed 1 night in Jul 2023

6/10 Okay

Clare

Traveled with group, Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Staff was lovely, room was very hot and noisy,,needs updating, decoration and a new bathroom,

8/10 Good

Gary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely room, good facilities. Bed was a little soft for our liking but gave us giggles try to get off of it 😅
Stayed 1 night in Jul 2023

2/10 Terrible

Marcus

Stayed 2 nights in Jun 2023

8/10 Good

PAUL

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good overnight stay
This hotel is conveniently situated next to a large public carpark and the hotel has a lot of character. The room I had was not large but it was very clean and comfortable. Breakfast in the morning was excellent, one of the best I've had for a long time and the service from all the staff was first class.
Stayed 1 night in Jun 2023

2/10 Terrible

rachel

Business traveler
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
It was so hot at this property. The original AC wasn’t working, the windows were painted closed and there was no way to open them. They provided two fans but to be honest they weren’t effective. I spent the night taking cold showers and laying on top of the covers like a naked starfish. Also the receptionist would not add my BW points o to my reward card when I checked out. I didn’t do it on check on because there was a Long queue. I didn’t know they would only accept it on checkout. You also have to pay for parking at this hotel
Stayed 1 night in Jun 2023

6/10 Okay

Peter

Liked: Cleanliness
Disliked: Staff & service
Overnight stay to visit 'Upstairs' restaurant
Conveniently located with car park (fee charged) in the centre of Lichfield. Staff need a lesson in Customer Service, surly, uncommunicative and talking to other staff whilst dealing with Customers. There seems to be a policy developing whereby hotels charge a fixed amount in excess of the agreed rate This is understandable, but we had to ask for an invoice when checking out, when told by the unhelpful clerk that our card would be credited with the difference; 24 hours later it hasn't, she reluctantly printed out an invoice and handed it over without bothering to communicate with me. The room was small but comfortable, it was a hot day and all the large dyson fan did was to move the hot air around, there was another machine which could be used but you had to top it up with cold water! Only one bath towel provided and no shampoo. Will be using the new Premier Inn just up the road next time we visit Lichfield.
Stayed 1 night in Jun 2023

4/10 Poor

David

Disliked: Property conditions & facilities, room comfort
Get air con please or let us open window!!!!
We arrived at hotel around 1.30pm. It was too early for check in but I asked politely if room was available and I was told quite curtly that check in was 3pm. I am pretty sure they had rooms serviced but they charge a £25 early check in fee so I get the impression will never offer early check in without paying for it. I was told also that I would have to pay £5 car park fee that was never mentioned on any paperwork (I checked). We left our bag as we had to drive into Birmingham to park for the Bruce Springsteen gig. We returned at around 1am and saw the night porter who told me a parking fee didn’t apply as I’d booked before they changed this. He gave us our room key but when we arrived at our room the key didn’t work. We saw a hotel employee in the corridor who asked if we were ok. I explained about key and he tried without success so he went and got a different key. The door opened but the room was like a furnace. There was heat coming from one of the appliances and the windows couldn’t be opened. There was no possibility that a human being could have slept in that room. I would estimate it was over 30 degrees in there. The hotel employee agreed that we couldn’t stay in that room so after about 15 mins wait we were transferred to the room next door. It was cooler in that room but still very hot. We had a very poor sleep. After breakfast we went back to room and realised just how hot it was. I don’t think we would have survived the night in original room. Just awful.
Stayed 1 night in Jun 2023

8/10 Good

Chris

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recent stay
The room was rather small but was adequate for the one night. Also there was a lot of noise from the bar opposite ,which went on till 2:30 in the morning . The room was clean and the staff very helpful and friendly
Stayed 1 night in Jun 2023

2/10 Terrible

Della

Traveled with family
Liked: Staff & service, property conditions & facilities
We had booked a two day stay over with breakfast but left after one night because of the noise from the nightclub/bar across the road. It played very loud music until 3 am. I think this should be stated in the details that it is noisy through the evening and night. When we told the receptionist that we are checking out early we wasn’t asked why because I think it has been said before. Also the room was quite small not like the photo and very hot. The room was a double room but we had to fight over the hot chocolate and biscuit as there was only one. Apart from that the staff were very friendly.
Stayed 2 nights in Jun 2023

10/10 Excellent

Paul

Stayed 1 night in Jun 2023

10/10 Excellent

Linda

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The Staff were excellent, the room was excellent and the bar food and breakfast were excellent. Hidden little gem is this hotel. Woll definitely stay again.
Stayed 1 night in May 2023