While the location was great, the hotel fell short on a five-star expectation. No spa - and the place they sent us to was more of a massage parlor than a full spa experience. We would phone down to the front desk, and the phone would not be picked up at any hour. The last night, we phoned down at least four times and went down to complain about the domestic fight taking place in the room next to ours. Screaming and yelling went on from about 8pm until 3am in the morning. The staff and management seemed to lack the knowledge of what to do as the situation escalated. The service in the restaurants was slow and in responsive to say the least. Worst five star hotel experience of my life. Would not recommend staying here.