Llanferres Vacation Rentals

"Good breakfast, helpful staff whetever you are in the hotel comfotable bed"

"We have stayed here before, and the decor, cleanliness, and friendliness of staff were just as good. We had an issue with a noise in our room, but on reporting to staff in Reception we were offered ( and moved) to another room straight away. Breakfast times were busy, particularly as our stay coincided with the Grand National, but all staff kept a good sense of purpose, making sure that everything flowed as smoothly as possible. Well done and thank you. Next time we are in Liverpool, we shall certainly look again at staying here (availability and price being considered). "

"Great stay and cool location "

"Excellent quality hotel with superb facilities and a decent restaurant just outside of the city centre "

"The breakfast was nice and fresh. The room was a king size and spacious but the bin in toilet wasn’t emptied and the blinds mark and ceiling in shower room had mold speckles. Beds and lining was comfortable and clean. "

"Friendly and helpful staff. Very much enjoyed our stay"

"The room was spacious, large beds, ensuites and a lovely big living space. The lighting was a bit dim, more lamps would be good. Small things didnt work well, ie, no bedside lights, front door wouldnt lock (except for the yale), a bulb was out, we scouldnt get the phone to reception to work and wifi didnt work either. Some of the blinds need fixing too. However, lovely linen, comfy beds, great location and quiet. "

"Here’s a polished, firm but fair review you can use (keeps your key points but strengthens the impact): I stayed at Crabwall Manor Hotel & Spa (room 50) and unfortunately had a very poor experience. I was not informed at the time of booking that a wedding would be taking place. I have no issue with events being held, but the noise continued until around 1am and made it impossible to get any sleep. When I raised this with staff, I was simply told “there’s nothing we can do as it’s a wedding.” No attempt was made to offer a solution, such as moving rooms or finding any compromise, which was very disappointing. In my view, this falls short of the standard expected under the Consumer Rights Act 2015, as the service was not provided with reasonable care and consideration for guests. The following morning, the reception staff were equally disappointing—dismissive and lacking any real acknowledgement of the issue. A more professional and empathetic response would have gone a long way. To add to this, the breakfast was poor. The quality of the food felt cheap, and the presentation and appearance of staff did not inspire confidence in hygiene standards. For a stay costing over £100, I expected a much higher standard across the board. "

"Rooms were dated, tv worked occasionally,safes did not work,bathroom shower mould on floor tiles. Room key did not work properly had to keep returning to reception to get there master key."