로레인, 클리블랜드의 수영장이 있는 호텔

“We had been traveling for 13 hours and just needed to get inside and rest. The lobby and adjacent lounge area were very busy. The gentleman behind the counter was courteous, kind, and sweet to my dog. He made the check in process as quick as possible for us while juggling other tasks and requests from other guests.”

“I let the hotel know that we would be arriving late and they messaged back right away that late check in wouldn’t be a problem. The late night front desk clerk, Mike, was kind and helpful. ”