"I contacted the hotel a few days before our stay. We were getting off a cruise ship, in the morning, and inquired about an early check in. The response was "yes, as long as we have rooms available, you can check in early". No mention of the $75 fee for early check in (11 AM). It was either pay it, or sit in their lobby for 5 hours with all our luggage. We checked out 6 hours early, at 5 AM, because we had an early flight. How about giving me my $75 back. We used the room for less time then had we checked in at 4 pm and checked out at 11. And what's with no coffee available in the lobby? Never been to a hotel anywhere that didn't have it. The facility was nice, but the atmosphere was less than pleasant. I wouldn't come back."