해변

디 엔자 - A 칼라바사스 호텔 여행 후기

3.5 out of 5
디 엔자 - A 칼라바사스 호텔
23627 Calabasas Rd, Calabasas, CA

이용 후기

8.0

매우 좋아요

평점 10 - 훌륭해요. 1001개 이용 후기 중 457개" "
평점 8 - 좋아요. 1001개 이용 후기 중 253개" "
평점 6 - 괜찮아요. 1001개 이용 후기 중 121개" "
평점 4 - 별로예요. 1001개 이용 후기 중 95개" "
평점 2 - 너무 별로예요. 1001개 이용 후기 중 75개" "

8.4/10

청결 상태

8.4/10

직원 및 서비스

7.6/10

편의 시설/서비스

8.0/10

숙박 시설 상태 및 시설

8.2/10

친환경

이용 후기

8/10 - 좋아요

Woohyun

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
조용한 칼라바사스 그치만 호텔방은
전반적으로 깔끔해요. 조식당이 작고 수영장도 작지만 방은 많아요. 다만 옆방의 소음이 좀 들린다는 단점 있지만 옆에 방 잘 걸리면 대체로 무난할 듯요
2019년 10월에 1박 숙박함
답변 제공: Henry 님, 2019년 10월 8일
Thanks for staying with us. We appreciate your feedback!

10/10 - 훌륭해요

Martha

좋아요: 숙박 시설 상태 및 시설
2024년 5월에 2박 숙박함

10/10 - 훌륭해요

Stella

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Really nice hotel
2024년 5월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 5월 22일
Stella, thank you for your kind words! The Anza A Calabasas Hotel is thrilled to hear you enjoyed your stay. We hope to welcome you back soon!

10/10 - 훌륭해요

Haim 님, Pompano Fl

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Allways clean and everything is great
2024년 5월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 5월 22일
Haim, thank you for your kind words. The team at The Anza A Calabasas Hotel is thrilled that you found everything to your satisfaction. We're looking forward to welcoming you back.

8/10 - 좋아요

Sujai

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
A rather unfriendly check-in experience. Hurried through the process.
2024년 5월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 5월 22일
Sujai, thank you for sharing your feedback. It's regrettable that your check-in experience did not meet your expectations. The Anza A Calabasas Hotel strives to provide a welcoming atmosphere, and your comments will help us improve. We hope you consider staying with us again to provide a more enjoyable experience. Safe travels!

6/10 - 괜찮아요

Shatique

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
A/C was not working in the suit, it never got cool.
2024년 5월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 5월 21일
Shatique, thank you for sharing your feedback. We're sorry to hear about the issue with the cooling system in your suite. Your comments are valuable to us and will be used to improve our services. We hope you will consider staying with us again in the future to experience a more comfortable stay.

6/10 - 괜찮아요

Morvarid

출장 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 편의 시설/서비스
Good location. Close to stores. However it’s bit outdated. You can hear people. They also allow pets so it’s not quiet to relax. Also bar was closed due to short staff. Very disappointing. Would not recommend
2024년 5월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 5월 20일
Morvarid, thank you for your feedback. It's great you liked the location and proximity to stores. We regret that certain aspects of your stay did not meet your expectations, particularly regarding noise and other issues. We appreciate your input and will use it as an opportunity to make improvements.

8/10 - 좋아요

Nicole

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Was a nice surprise. Rooms aren’t outlandish but everything worked properly and it served its purpose.
2024년 4월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 5월 20일
Nicole, thank you for your feedback! Our team at The Anza A Calabasas Hotel is pleased to hear that you enjoyed your stay and that everything met your expectations. We hope to welcome you back soon!

10/10 - 훌륭해요

itai 님, Westlake

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very nice and clean The bad is excellent very comfy
2024년 5월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 5월 17일
itai,Thank you for your kind comments. The Anza A Calabasas Hotel team is thrilled to hear that you found our accommodations clean and comfortable. We hope to have the pleasure of welcoming you back again soon!

10/10 - 훌륭해요

Stan

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice, next to shopping center and good a/c.
2024년 5월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 5월 16일
Stan, thank you for sharing your positive experience at The Anza A Calabasas Hotel. It's great to hear that you appreciated the convenient location and the air conditioning. We're looking forward to welcoming you back!

6/10 - 괜찮아요

Igor

아이를 동반한 가족 여행, 가족 여행
별로예요: 편의 시설/서비스
It’s average place to stay
2024년 5월에 5박 숙박함
답변 제공: Customer Service 님, 2024년 5월 14일
Igor, thank you for taking the time to share your thoughts on your stay. We acknowledge your feedback and are continuously striving to enhance our guest experience. We hope to have the opportunity to exceed your expectations on your next visit.

10/10 - 훌륭해요

Angela

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great experience, rooms were spacious and modern.
2024년 4월에 8박 숙박함
답변 제공: Customer Service 님, 2024년 5월 13일
Angela, thank you for taking the time to share your wonderful experience at The Anza A Calabasas Hotel. We're thrilled to learn that you found the rooms to be both amply proportioned and contemporary. We hope to have the pleasure of welcoming you back in the future.

10/10 - 훌륭해요

Miguel R. de la Flor

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Las instalaciones y el servicio.
2024년 5월에 4박 숙박함
답변 제공: Customer Service 님, 2024년 5월 11일
Miguel, es fantástico saber que apreciaste las instalaciones y el servicio del Hotel Anza A Calabasas. Los miembros de nuestro equipo se esfuerzan por brindar la mejor experiencia a nuestros huéspedes. Esperamos su regreso en el futuro.

10/10 - 훌륭해요

Zacharias

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Excelent
2024년 5월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 5월 9일
Zacharias, it's wonderful to read that your experience at The Anza A Calabasas Hotel was excellent. We appreciate your feedback and hope to serve you again in the future.

8/10 - 좋아요

Traci

2024년 5월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 5월 26일
We appreciate your lovely rating, Traci!The satisfaction of our guests is important to us so we can't wait to see you back again at The Anza A Calabasas Hotel soon. We want to share an even more fantastic experience with you next time.Thanks again for taking the time to leave your feedback!

8/10 - 좋아요

Joe

2024년 5월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 5월 26일
Thank you for the great rating, Joe!It's wonderful we could provide a pleasant experience for you. We care about the happiness of our guests so we look forward to hosting you again soon at The Anza A Calabasas Hotel. We'd like to share an even better experience with you soon.

10/10 - 훌륭해요

Chaine

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Perfect for a quiet getaway, loved walking to Pedalers Fork from here and the heated pool!
2024년 4월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 5월 4일
Chaine, it's wonderful to hear that The Anza A Calabasas Hotel was the perfect spot for your quiet getaway. We're thrilled you enjoyed the walk to nearby Pedalers Fork and made use of our heated pool. We hope to have the privilege of hosting your stay again in the future.

10/10 - 훌륭해요

Stan

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The location is nicely placed next to a shopping center. Supplies and activities available.
2024년 4월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 5월 3일
Stan, it's wonderful that you found the location of The Anza A Calabasas Hotel to your liking, being conveniently placed next to a shopping center. We're glad that our close proximity to supply stores and diversions enriched your stay. We look forward to your next visit.

10/10 - 훌륭해요

Ninel 님, Woodland Hills

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2024년 4월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 5월 22일
Ninel, thank you for your excellent rating of The Anza A Calabasas Hotel! The team is delighted that your experience was enjoyable. We’re looking forward to welcoming you back again soon.

2/10 - 너무 별로예요

Joel 님, San Ramon

좋아요: 숙박 시설 상태 및 시설
별로예요: 청결 상태, 직원 및 서비스
Location. Renovated. Didn’t like noisy rooms by highway which staff would not change.
2024년 4월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 5월 2일
Joel, we deeply appreciate your time in giving us feedback. We're truly sorry to hear that you found the room noisy due to its proximity to the highway and that our team members did not meet your expectations in addressing the situation. This feedback is invaluable, and we'll certainly use it to improve future guest experiences. Thank you for choosing our establishment and we hope to have a chance to serve you better in the future.

4/10 - 별로예요

Joshua

별로예요: 청결 상태, 숙박 시설 상태 및 시설
2024년 2월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 5월 2일
Joshua, it's unfortunate to learn that your recent visit did not exceed expectations. It's a priority for us to ensure guests have a satisfactory experience and we look forward to having another chance to better serve you next time.

4/10 - 별로예요

Jakelyn

가족 여행
Th
2024년 4월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 4월 30일
We appreciate the feedback, Jakelyn.We're disappointed to hear you were dissatisfied with your recent stay. We hope you'll give us another opportunity to provide you with the quality service in which we pride ourselves.

4/10 - 별로예요

Diana

2024년 4월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 5월 17일
Diana,Thank you for sharing your feedback. We're sorry that your recent stay did not meet your expectations. Your comments are important to us, and we are continuously looking for ways to improve the guest experience. If there are specific concerns you would like to discuss, please feel free to contact us directly. We hope to have the opportunity to better serve you in the future.

10/10 - 훌륭해요

Eric 님, new port richey

2024년 4월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 5월 16일
Eric, thank you for the fantastic rating! The team at The Anza A Calabasas Hotel is delighted to see that you had an excellent stay. We look forward to welcoming you back for another great experience!

10/10 - 훌륭해요

Teresa

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Enjoyed my stay, nice big rooms.
2024년 4월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 4월 20일
Teresa, it's wonderful to hear that you had a pleasant stay at The Anza A Calabasas Hotel. We are glad to know you appreciated our spacious rooms. We strive to offer comfortable and inviting accommodations and it seems we hit the mark during your visit. We look forward to welcoming you back for another enjoyable stay in the future.

10/10 - 훌륭해요

Andrea

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This was my second time staying at the Anza Hotel and I liked how friendly the staff was and how they remodeled so everything looked great.
2024년 4월에 5박 숙박함
답변 제공: Customer Service 님, 2024년 4월 18일
Andrea, it's wonderful to hear about your return visit to The Anza A Calabasas Hotel. It's pleasing to know that our team members' friendliness left an impression, and that our recent renovations met your expectations. We truly appreciate your positive feedback and look forward to welcoming you back for a third visit in the future.

8/10 - 좋아요

Ashley

좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff was incredibly friendly and helpful. The area is very cute and lots of things nearby to see and do. LOVE the robot who delivers things to your room! :D A little noisy but that's equally the fault of the other guests...
2024년 4월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 4월 16일
Ashley, your kind words about the friendliness and helpfulness of our team members at The Anza A Calabasas Hotel are truly appreciated. We're delighted you enjoyed our appealing location and our unique robot room delivery feature. Regarding your concern about noise, please know that we are always eager to do what we can to ensure the comfort of our guests. Looking forward to welcoming you back soon.

2/10 - 너무 별로예요

steven

출장 여행
좋아요: 청결 상태
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
The air conditioning didn’t work; the coffee machine didn’t work; the computer didn’t work at checkout; the parking lot was full! Just awful
2024년 4월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 4월 16일
Steven, we regret to hear about the difficulties you encountered during your stay. It's disappointing when services like air conditioning, our in-room coffee facilities, and the check-out process can't meet expectations. We understand the inconvenience a crowded parking lot can cause. Rest assured, we're dedicated to enhancing every aspect of our guests' experience and thank you for highlighting these important areas for improvement.

2/10 - 너무 별로예요

Diana

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 4박 숙박함
답변 제공: Customer Service 님, 2024년 4월 15일
We appreciate the feedback, Diana.It's unfortunate you had such challenges during your time with us. We regret that we couldn't provide you with a perfect experience. We do hope you give us another opportunity to demonstrate the high standard of service we're accustomed to providing.

8/10 - 좋아요

Zenon

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice area, hotel seemed ok
2024년 4월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 4월 17일
Zenon, thank you for sharing your thoughts. We are pleased to know that you found the location of The Anza A Calabasas Hotel to your liking. Your feedback is much appreciated and will help us continue to improve. We look forward to welcoming you back in the future.

10/10 - 훌륭해요

Dora

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Hotel is in a nice and convenient area. Staff was very kind, professional and friendly.
2024년 4월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 4월 12일
Dora, thank you for your kind words. It's wonderful to hear that you appreciated The Anza A Calabasas Hotel's location and found our team members to be kind, professional, and accommodating. We hope to have yet another opportunity to serve you in the future.

8/10 - 좋아요

Zahira

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스
Expected nicer. It looked like transients lived there.
2024년 4월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 4월 10일
Zahira, it's disheartening to hear that your stay did not meet your expectations. Our aim is to provide a welcoming environment for all guests and we're saddened this wasn't your experience. It is crucial for us to understand and investigate such concerns closely. We appreciate your feedback and will utilize it to improve guest satisfaction. Thank you.

6/10 - 괜찮아요

Maribel 님, Pasadena

아이를 동반한 가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
At night some guests on our floor were making a lot of noise. Someone tried to open our door thinking it was their room.
2024년 4월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 4월 9일
Maribel, it seems like your experience was affected by a noisy environment and misunderstandings in the hallway. Your comfort and peace of mind are our top priority, and we certainly understand how this could have impacted your stay. We encourage guests to notify our team about any concerns during their stay so we may be able to resolve them immediately. Your feedback has been noted, and we will ensure our team takes steps to improve the experience for our future guests. Thank you for your understanding.

6/10 - 괜찮아요

Jeffrey

2024년 3월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 4월 24일
Jeffrey, thank you for taking the time to rate your stay at The Anza A Calabasas Hotel. We strive to offer all our guests a positive experience, so we would appreciate hearing more about your stay and areas where we could improve. We look forward to receiving your valuable feedback.

10/10 - 훌륭해요

GICELA

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 4월 21일
Thank you for the fantastic rating, Gicela!It's outstanding you had such a wonderful experience at The Anza A Calabasas Hotel. We care about the satisfaction of our guests. We can't wait to see you again soon!

6/10 - 괜찮아요

TAKASHI 님, Kunitachi

아이를 동반한 가족 여행
좋아요: 숙박 시설 상태 및 시설
It is on pretty street
2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 31일
We appreciate you leaving your feedback with us, Takashi.While we're glad you enjoyed your stay, we regret that your visit was anything less than ideal. We look forward to sharing a more enjoyable experience with you soon.

8/10 - 좋아요

Joseph

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
We loved staying at The Anza. The property and hotel had charming and it smelled really good. The rooms were peaceful and spacious. When replacing toiletries in the room, staff would benefit from a checklist to be sure they have everything. Also, we loved the coffee and food place in the hotel and would have loved if it was open longer. We had a great stay and cannot wait to go back!
2024년 3월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 3월 31일
Joseph, it's warming to know you loved your stay at The Anza A Calabasas Hotel. We can sense your fondness for our aromatic and inviting atmosphere as well as our roomy, serene accommodations. Your suggestion about ensuring all toiletries are fully restocked is valuable and we'll certainly consider a system to improve this. It's also great to hear you enjoyed our on-site dining options; we'll look into extending their hours in the future. We eagerly await your next visit!

10/10 - 훌륭해요

Rajat

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Nice property
2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 27일
Rajat, thank you for your review. It's wonderful to hear you appreciated The Anza A Calabasas Hotel. We're thrilled you had a pleasant stay and look forward to welcoming you back in the future.

4/10 - 별로예요

Tanya 님, Parkville

연인과의 여행
좋아요: 청결 상태
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Location is excellent. Property was subpar. AC didnt work in our room. Neither did the telephone. Unable to call front desk, unless using my cell phone. Restaurant out of food. Dont believe I will go back. Cambria will get my business.
2024년 3월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 3월 26일
Tanya, we appreciate your feedback. It's unfortunate to know you faced issues with room amenities and our restaurant service. Please know we strive to ensure comfort and satisfaction, so we kindly ask that in the future you notify management of any issues so that they may be resolved immediately. In light of your feedback, we'll focus on improving these areas. We hope you'll reconsider and offer us a chance to serve you better in the future.

8/10 - 좋아요

Thomas

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Convenient location in Calabasas for business.
2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 26일
Thomas, thank you for taking the time to share your experience. It's wonderful that the Anza A Calabasas Hotel's prime location was advantageous for your business needs. We look forward to the opportunity to host you again in the future. Safe travels!

6/10 - 괜찮아요

Maria

별로예요: 청결 상태
Bellman not available, staff not nicest , but front office swell for check-in process.
답변 제공: Customer Service 님, 2024년 3월 24일
Maria, we appreciate your valuable feedback about your check-in experience. We're pleased to know that the process was smooth for you. However, we regret any inconveniences you faced regarding the availability of our bellman and other interactions. We continually strive to improve our guest experiences, and your insights are crucial in that process. We hope to have the chance to serve you better in the future.

6/10 - 괜찮아요

Chiara

단체 여행
별로예요: 청결 상태, 직원 및 서비스
Vado al Anza da anni e ci torno sempre volentieri ma stavolta ho trovato l’hotel molto trascurato. Le aree comuni sporche così come l’ascensore che non ho trovato pulito una volta in 4 giorni. La stanza non ci è stata pulita anche se abbiamo lasciato il cartello fuori. Eravamo in 4 ma ogni giorno ci sono stati lasciati asciugamani per 3. Ail check-in è alle 16, eravamo lì alle 15.50 e’ stato detto che avremmo dovuto pagare per un saldi check-in. Le ho detto che nei 10 minuti avrebbe intanto putito inserire tutti i documenti . E per le 16 il check-in era fatto … mah mi chiedo se sia cambiata la proprietà e comunque di dispiace poiché la zona è comoda e l’hotel molto bello
2024년 3월에 4박 숙박함
답변 제공: Customer Service 님, 2024년 3월 23일
Chiara, evidentemente il vostro ultimo soggiorno non ha rispettato le vostre aspettative passate. Ci scusiamo per la vostra percezione di trascuratezza nelle aree comuni e nella stanza. Siamo sorpresi del problema riscontrato con gli asciugamani poiché il nostro team è solitamente preciso su questi dettagli. Riguardo al momento del check-in, auspichiamo che ogni futuro arrivo si svolga nel modo più fluido possibile. Ci impegniamo a fare passi decisivi per migliorare l'ospitalità offerta ai nostri ospiti. Apprezziamo il vostro feedback e speriamo che deciderete di darci un'altra possibilità nel futuro.

10/10 - 훌륭해요

Cheryl

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2024년 2월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 4월 8일
Cheryl, it's terrific to see that you've had a 5-star experience at The Anza A Calabasas Hotel. We're thrilled to know that we've met your expectations and we look forward to providing you with the same level of excellence in the future! Thank you for choosing us.

10/10 - 훌륭해요

Heidi L

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Very nice! Comforting beds!
2024년 3월에 5박 숙박함
답변 제공: Customer Service 님, 2024년 3월 17일
Heidi, thank you for your wonderful feedback! We're thrilled you had such a relaxing stay at The Anza A Calabasas Hotel. The comfort and satisfaction of our guests are always our top priorities. Happy to know our cozy beds contributed to your enjoyable experience. We hope to welcome you back in the future for another pleasant stay.

4/10 - 별로예요

Nitzan

별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
2024년 3월에 4박 숙박함
답변 제공: Customer Service 님, 2024년 4월 3일
Nitzan, although there is no specific feedback given alongside the rating, your score indicates that your stay didn't meet expectations. It's disappointing to know this, and we would appreciate the opportunity to learn more about any issues encountered during your stay. Insights from guests like you greatly aid us in making necessary improvements. We hope for the chance to deliver a better experience should you choose to visit us in the future.

4/10 - 별로예요

Aubrey

연인과의 여행
좋아요: 직원 및 서비스
Lots of stuff in room is broken or run down. The AC wasn’t working and window doesn’t open, so it was very stuffy. You have to pay $15 a night for parking. Staff is kind of hard to get a hold of as well. It’s next to shopping which is nice
답변 제공: Customer Service 님, 2024년 3월 14일
Aubrey, we're disheartened to read about your experience. It's regrettable that some features of your room did not meet the standards we strive to maintain, and in particular that you found the room's ventilation unsatisfactory. The additional fee you mentioned for parking is an industry standard to maintain the lot's upkeep and security. We're glad you found our location near shopping centers beneficial, and we hope to improve upon your impressions of our team's accessibility. We appreciate your feedback and will use it to refine aspects of our service. We trust you will give us a chance to provide a better experience on your next visit.

10/10 - 훌륭해요

Jennifer

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Cozy, nice amenities, clean, attractive, and comfortable for a great price point. Gym area could use a touch of paint, but not a big deal.
2024년 3월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 3월 14일
Jennifer, it's wonderful to hear you appreciated The Anza A Calabasas Hotel's comfort, cleanliness, enticing amenities, and affordability. Your feedback about the gym area needing a bit of cosmetic enhancement is noted, and we continually strive for overall improvement. Thank you again for your positive feedback and we look forward to having you stay with us again in the future.

10/10 - 훌륭해요

F.

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Such a respite from the craziness that has become our world. We love this place!
2024년 2월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 3월 6일
F., it's heartwarming to read about your fondness for The Anza A Calabasas Hotel. We are glad to have offered a tranquil retreat amid life's chaos. We look forward to welcoming you back for more memorable experiences.

4/10 - 별로예요

Juliana

2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 5일
Juliana, we appreciate your feedback.We strive to offer our guests quality service and comfort. However, it's unfortunate that your stay with us was anything less than perfect. We'd love to see you again in the future to share a more positive experience with you.

10/10 - 훌륭해요

Desmond

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 2월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 2월 29일
Desmond, thank you for your excellent rating for The Anza A Calabasas Hotel. We are overjoyed knowing your stay was a great one. We look forward to your next visit for another wonderful experience.