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"我去辦理入住的時候沒有帶護照。其實我知道大概會需要，但因為我是跟我的伴一起，他有帶護照。 到櫃檯時，前台人員跟我要護照，我說我沒有，但我朋友可以辦理入住。她拿了他的護照之後，就完全不理我了。 更重要的是，我們傍晚入住後，我去陽台時看到一隻很大的死蟑螂。當時我已經很累了，就想說隔天打掃時應該會處理。 結果隔天早上我們出門，回來之後房間已經打掃過了，但那隻蟑螂還在。 整體來說，客服真的很差。不管是拿咖啡還是去健身房的時候，我都是講英文，但我想應該有很多客人也是只會說英文，可是整體的服務體驗真的不好。 "

"Location was wonderful for hiking in the park. They have an observation deck for sunsets and arrange shuttles to take you up to the lookout point for sunrise. They also have a free shuttle from the bus/train station"

"Our stay at this hotel was nothing short of exceptional. Nestled in a prime location overlooking the breathtaking beauty of Sun Moon Lake, the property offers stunning panoramic views that feel almost surreal. Waking up each morning to the misty lake framed by mountain ranges was unforgettable. The room itself was incredibly luxurious—beautifully designed, spacious, and thoughtfully appointed with every comfort in mind. Beyond the accommodations, the hotel offers a wonderful selection of complimentary and paid activities that make the stay feel like a true retreat. The highlight, without question, is the boundless swimming pool. Floating in the infinity pool while gazing out at the tranquil lake and surrounding mountains is an experience that feels both peaceful and indulgent. We also loved the complimentary weekend morning yoga class—practicing yoga with the mystic lake and majestic mountain backdrop was simply magical. If there is one small area for improvement, it would be the reservation system for some of the complimentary wellness activities. There was a free sound bath session on the weekend that was already fully booked, even though we signed up as soon as we checked in. It would be wonderful if experiences like this could be reserved at the time of room booking, so guests can plan ahead. That said, this was only a minor disappointment in what was otherwise a flawless stay. Overall, the hotel exceeded our expectations in every way!"

"I’ve stayed here twice with my family and in my opinion they have the best breakfast and dinner buffet in the world. While they have a wide variety of cuisine, the quality of each is very high as well. I ate so much during breakfast and dinner! The rooms that we stayed in were also very clean, modern, and had wonderful amenities such as the private bath. "

"From the moment you step onto the property the staff and ambience takes your breath away. The views are stunning. The service was 11/10. They upgraded our room without us asking as they knew we were celebrating a special occasion. The Chinese restaurant was delicious! My only regret with my booking was choosing to stay one night. If I stayed for two nights…I probably would never want to leave. The only minor inconvenience was that the room doesn’t offer many outlets for personal use. I needed to unplug the humidifier or room scent diffuser to use my Dyson or charge my devices. "

"The hotel was spotlessly, clean, the pool and hot tub on the rooftop were wonderful, particularly when you watch the sunrise. The rooftop bartender was engaging and entertaining, very fun. The staff at check-in and check out efficient, kind, and delightful."

"This property feels more like a youth hostel than a proper hotel. The house is clean, the staff is friendly and helpful, and the breakfast buffet offers a nice variety of Taiwanese dishes. However, arriving by public transport means a steep uphill hike. Rooms are bare-bones: just a floor mattress as a bed, a single ceiling light, a low shelf and a basic shower stall. It's significantly overpriced for what it offers."

"住宿晚上一直聽到水管噪音，隔壁房吵鬧隔音效果差"

"It is ok. Don't expect much. The staffs are very nice. This is the first hotel where the bathroom is "dirty"...other peoples hair still in tub drain. Therefore make me question the cleanliness of the hot tub as it is the same until."