Chère Stephanie , Nous vous remercions pour votre commentaire. Nous sommes désolés d'apprendre que vous n'avez pas trouvé nos lits à la hauteur des attentes d'un hôtel 5 étoiles. Votre feedback est précieux pour nous et nous allons certainement prendre cela en compte pour améliorer notre service.Nous vous présentons nos excuses pour toute gêne occasionnée et nous espérons que malgré cela, vous avez tout de même passé un agréable séjour parmi nous.Si vous avez d'autres commentaires ou si nous pouvons vous assister de quelque manière que ce soit, n'hésitez pas à nous le faire savoir.Cordialement,Maria da Paz GarciaGeneral Manager

Dear Rosario ,Thank you for sharing your feedback with us about your recent stay at Pestana Carlton Hotel. We are delighted to hear that you enjoyed our lovely outdoor space and spacious rooms. We are sorry to hear that the cleaning of your room did not meet your expectations, despite reporting the issue twice. We take all feedback seriously and will address this with our housekeeping team to ensure improved cleanliness in the future.We are glad that Manuela from our public relations team could make your last night at the hotel special. We will be sure to pass on your kind words to her.We appreciate your comments about the communication among staff and management. We will take this feedback on board and work towards improving our internal communication processes to ensure a seamless and enjoyable guest experience.Thank you for choosing Pestana Carlton Hotel, and we hope to welcome you back in the future for an even better experience.Best regards,Maria da Paz Garcia General Manager

Dear Francois,Thank you for your feedback.We hare happy to enjoyed your stay and looking forward to your next one My best regardsManuela Bernardo

Dear Mr Michael ,Thank you for your feedback.We will take your feedback in account for future improvements . My best regardsManuela Bernardo

Dear Melanie, Thank you very much for taking the time to share your feedback about your recent stay at Pestana Carlton.We are thrilled to hear that you enjoyed our great location, with plenty of restaurants nearby and that you found the buffet breakfast delicious with lots of options to choose from. It's also wonderful to know that you appreciated the easy walk to downtown Funchal along the pier.We are especially grateful for your kind words about our staff. Providing excellent service is our top priority, and we're delighted to hear that they were able to make your stay memorable. Rest assured, we will pass on your compliments to our team.We're also glad to hear that you found the rooms to be clean and that our daily housekeeping met your expectations.Regarding parking, we apologize for any inconvenience you may have experienced with the tightness of our free parking spaces. We understand the importance of convenient parking for our guests and appreciate your understanding. We also offer paid parking as an alternative option.Once again, thank you for choosing Pestana Carlton. We look forward to welcoming you back in the future. If there's anything else we can assist you with, please don't hesitate to let us know.Best regards,Maria da Paz Garcia General Manager

Dear Mrs. Jocelyne M., We were delighted to hear that your recent stay at Pestana Carlton Madeira was delightful and that you thoroughly enjoyed your stay. Our team would like to thank you for your very kind feedback.Many thanks for choosing Pestana Carlton Madeira for your holiday. We look forward to hosting you again soon at our hotel.Kind regards, Maria da Paz GarciaGeneral Manager

Dear Mr. Joseph, We were delighted to hear that your recent stay at Pestana Carlton Madeira was delightful and that you thoroughly enjoyed your stay. Our team would like to thank you for your very kind feedback.Many thanks for choosing Pestana Carlton Madeira for your holiday. We look forward to hosting you again soon at our hotel.Kind regards, Maria da Paz GarciaGeneral Manager

Dear Mrs. Virginia,On behalf of the entire team at Pestana Carlton Madeira, we would like to thank you for your kind feedback.It is delightful for us to know that you had a pleasant stay with us and that we could help you create beautiful memories.We look forward to hosting you again soon at our hotel!Warm regards, Maria da Paz GarciaGeneral Manager

Sehr geehrte Frau. Manuela,Im Namen unseres gesamten Teams im Pestana Carlton Madeira möchten wir Ihnen dafür danken, dass Sie sich die Zeit genommen haben, uns Ihr positives Feedback zu geben. Ihre Meinung ist entscheidend für uns, um unseren Service weiter zu verbessern und die Bedürfnisse unserer Gäste zu berücksichtigen.Es war uns eine große Freude, Sie als Gast zu haben, und wir freuen uns darauf, Sie wieder im Pestana Carlton Madeira begrüßen zu dürfen.Mit freundlichen Grüßen,Maria da Paz GarciaGeneral Direktorin

Dear Mr. David,We were delighted to hear that your recent stay at Pestana Carlton Madeira was delightful and that you thoroughly enjoyed your stay. Our team would like to thank you for your very kind feedback.Many thanks for choosing Pestana Carlton Madeira for your stay. We look forward to welcoming you again soon at our hotel.Kind regards, Maria da Paz GarciaGeneral Manager

Dear Mr. Michael Leonard, We were delighted to hear that your recent stay at Pestana Carlton Madeira was delightful and that you thoroughly enjoyed your stay. Our team would like to thank you for your very kind feedback.Many thanks for choosing Pestana Carlton Madeira for your holiday. We look forward to hosting you again soon at our hotel.Kind regards, Maria da Paz GarciaGeneral Manager

Caro Sr. Sérgio,Em nome de toda a equipa do Pestana Carlton Madeira, gostaríamos de agradecer-lhe pelo seu feedback.Recebemos com enorme prazer a notícia de que passou uma estadia agradável connosco e que ajudámos a criar boas recordações.Esperamos voltar a acolhê-lo em breve no nosso hotel!Atenciosamente, Maria da Paz GarciaDiretora Geral

Dear Mrs. Anja,Thank you for taking the time to give us your opinion on your recent stay. Your opinion is essential for us to improve how we work.We would like to apologize for not meeting your expectations with your accommodation. We have taken immediate action. We are working together with the housekeeping and maintenance teams to amplify the standard controls each accommodation is subjected to before the Guests' arrival, to prevent such inconveniences from happening in the future.We hope that you will give us another opportunity to host you and rebuild your trust in the future. It was a real pleasure for us to have you as our Guest at Pestana Carlton Madeira.Kind regards, Maria da Paz GarciaGeneral Manager

Dear Mr. Arnfinn,We would like to thank you for giving us your honest opinion on your stay. Unfortunately, we did not satisfy your expectations. We would like to sincerely apologize for any inconvenience caused. We have taken note of all the issues mentioned so that improvements can be made in the short-term.We appreciate that you chose Pestana Carlton Madeira for your stay. We hope you will give us another opportunity to demonstrate our high service standards and regain your trust during your next visit.Kind regards,Maria da Paz GarciaGeneral Manager

Dear Mrs. Olena, We were delighted to hear that your recent stay at Pestana Carlton Madeira was delightful and that you thoroughly enjoyed your stay. Our team would like to thank you for your very kind feedback.Many thanks for choosing Pestana Carlton Madeira for your stay. We look forward to welcoming you again soon at our hotel.Kind regards, Maria da Paz GarciaGeneral Manager

Dear Jonas, Thank you for choosing to stay at Pestana Carlton! We sincerely appreciate your patronage and are delighted to hear about your experience. Your feedback is invaluable to us as we continuously strive to enhance our guests' satisfaction. We look forward to welcoming you back for another memorable stay in the near future!Best regards, Maria da Paz GarciaGeneral Manager

Dear Ida, Thank you for choosing to stay at Pestana Carlton! We sincerely appreciate your patronage and are delighted to hear about your experience. Your feedback is invaluable to us as we continuously strive to enhance our guests' satisfaction. We look forward to welcoming you back for another memorable stay in the near future!Best regards, Maria da Paz GarciaGeneral Manager

Dear Mrs. Helena, We were delighted to hear that your recent stay at Pestana Carlton Madeira was delightful and that you thoroughly enjoyed your stay. Our team would like to thank you for your very kind feedback.Many thanks for choosing Pestana Carlton Madeira for your holiday. We look forward to hosting you again soon at our hotel.Kind regards, Maria da Paz GarciaGeneral Manager

Dear Mrs. Sonja,On behalf of our entire team at Pestana Carlton Madeira, we would like to thank you for taking the time to provide us with your positive feedback. Your opinion is crucial for us to continue improving our service and anticipate our Guests' needs.It was a real pleasure for us to have you as our Guest, and we look forward to welcoming you again at Pestana Carlton Madeira.Best regards, Maria da Paz GarciaGeneral Manager

Dear Mrs. Keith,We would like to thank you for giving us your honest opinion on your stay. Unfortunately, we did not satisfy your expectations. We would like to sincerely apologize for any inconvenience caused. We have taken note of all the issues mentioned so that improvements can be made in the short-term.We appreciate that you chose Pestana Carlton Madeira for your stay. We hope you will give us another opportunity to demonstrate our high service standards and regain your trust during your next visit.Kind regards,Maria da Paz GarciaGeneral Manager

Dear Mr. Robert, On behalf of our entire team at Pestana Carlton Madeira, we would like to thank you for taking the time to provide us with your positive feedback. Your opinion is crucial for us to continue improving our service and anticipate our Guests' needs.It was a real pleasure for us to have you as our Guest, and we look forward to welcoming you again at Pestana Carlton Madeira.Best regards, Maria da Paz GarciaGeneral Manager

Dear Mrs. Olena,On behalf of our entire team at Pestana Carlton Madeira, we would like to thank you for taking the time to provide us with your positive feedback. Your opinion is crucial for us to continue improving our service and anticipate our Guests' needs.It was a real pleasure for us to have you as our Guest, and we look forward to welcoming you again at Pestana Carlton Madeira.Best regards, Maria da Paz GarciaGeneral Manager

Dear Mr. Anonymous, We were delighted to hear that your recent stay at Pestana Carlton Madeira was delightful and that you thoroughly enjoyed your stay. Our team would like to thank you for your very kind feedback.Many thanks for choosing Pestana Carlton Madeira for your holiday. We look forward to hosting you again soon at our hotel.Kind regards, Maria da Paz GarciaGeneral Manager

Dear Mr. Sigurour,On behalf of our entire team at Pestana Carlton Madeira, we would like to thank you for taking the time to provide us with your positive feedback. Your opinion is crucial for us to continue improving our service and anticipate our Guests' needs.It was a real pleasure for us to have you as our Guest, and we look forward to welcoming you again at Pestana Carlton Madeira.Best regards, Maria da Paz GarciaGeneral Manager

Cara Sra. Liliana,Em nome de toda a equipa do Pestana Carlton Madeira, gostaríamos de agradecer-lhe pelo seu feedback positivo. A sua opinião é essencial para podermos continuar a melhorar o nosso serviço e antever as necessidades dos nossos Hóspedes.Foi um verdadeiro prazer tê-la como Hóspede e esperamos voltar a recebê-la em breve no Pestana Carlton Madeira.Cordialmente, Maria da Paz GarciaGeneral Manager

Dear Mr. Pierre,We were delighted to hear that your recent stay at Pestana Carlton Madeira was delightful and that you thoroughly enjoyed your stay. Our team would like to thank you for your very kind feedback.Many thanks for choosing Pestana Carlton Madeira for your stay. We look forward to welcoming you again soon at our hotel.Kind regards, Maria da Paz GArciaGeneral Manager

Dear Mr. David, We were delighted to hear that your recent stay at Pestana Carlton Madeira was delightful and that you thoroughly enjoyed your stay. Our team would like to thank you for your very kind feedback.Many thanks for choosing Pestana Carlton Madeira for your holiday. We look forward to hosting you again soon at our hotel.Kind regards, Maria da Paz GarciaGeneral Manager

Dear Mr. Jaime,We were delighted to hear that your recent stay at Pestana Carlton Madeira was delightful and that you thoroughly enjoyed your stay. Our team would like to thank you for your very kind feedback.Many thanks for choosing Pestana Carlton Madeira for your stay. We look forward to welcoming you again soon at our hotel.Kind regards, Maria da Paz GarciaGeneral Manager

Sehr geehrte Frau Ingrid Thea,im Namen unseres gesamten Teams des Pestana Carlton Madeira danken wir Ihnen, dass Sie sich Zeit genommen haben, uns ein positives Feedback zu geben. Ihre Meinung ist uns sehr wichtig, damit wir unseren Service weiter verbessern und uns gezielt auf die Bedürfnisse unserer Gäste einstellen können.Wir haben uns gefreut zu hören, dass wir Ihre Erwartungen erfüllt haben. Es war uns ein Vergnügen, dass Sie unser Gast waren und wir freuen uns darauf, Sie wieder im Pestana Carlton Madeira begrüßen zu dürfen.Mit freundlichen Grüßen Maria da Paz GarciaGeneralDirektorin

Dear Mrs. Ana,On behalf of the entire team at Pestana Carlton Madeira, we would like to thank you for your kind feedback.It is delightful for us to know that you had a pleasant stay with us and that we could help you create beautiful memories.We look forward to hosting you again soon at our hotel!Warm regards, Maria da Paz GarciaGeneral Manager

Dear Mr. Imre,On behalf of the entire team at Pestana Carlton Madeira, we would like to thank you for your kind feedback.It is delightful for us to know that you had a pleasant stay with us and that we could help you create beautiful memories.We look forward to hosting you again soon at our hotel!Warm regards, Maria da Paz GarciaGeneral Manager

Dear Mr. Francis,On behalf of our entire team at Pestana Carlton Madeira, we would like to thank you for taking the time to provide us with your positive feedback. Your opinion is crucial for us to continue improving our service and anticipate our Guests' needs.It was a real pleasure for us to have you as our Guest, and we look forward to welcoming you again at Pestana Carlton Madeira.Best regards, Maria da Paz GarciaGeneral Manager

Caro Sr. Rui,Em nome de toda a equipa do Pestana Carlton Madeira, gostaríamos de agradecer-lhe pelo seu feedback positivo. A sua opinião é essencial para podermos continuar a melhorar o nosso serviço e antever as necessidades dos nossos Hóspedes.Folgamos em saber que correspondemos as suas expetativas. Foi um verdadeiro prazer tê-lo como Hóspede e esperamos voltar a recebê-lo em breve no Pestana Carlton Madeira.Cordialmente, Maria da Paz GarciaDiretora Geral

Cara Sra. Ana,Em nome de toda a equipa do Pestana Carlton Madeira, gostaríamos de agradecer-lhe pelo seu feedback positivo. A sua opinião é essencial para podermos continuar a melhorar o nosso serviço e antever as necessidades dos nossos Hóspedes.Folgamos em saber que correspondemos às suas expetativas. Foi um verdadeiro prazer tê-la como Hóspede e esperamos voltar a recebê-la em breve no Pestana Carlton Madeira.Cordialmente, Maria da Paz GarciaDiretora Geral

Dear Mrs. Lotta,On behalf of our entire team at Pestana Carlton Madeira, we would like to thank you for taking the time to provide us with your positive feedback. Your opinion is crucial for us to continue improving our service and anticipate our Guests' needs.It was a real pleasure for us to have you as our Guest, and we look forward to welcoming you again at Pestana Carlton Madeira.Best regards, Maria da Paz GarciaGeneral Manager

Dear Mr. David,On behalf of our entire team at Pestana Carlton Madeira, we would like to thank you for taking the time to provide us with your positive feedback. Your opinion is crucial for us to continue improving our service and anticipate our Guests' needs.It was a real pleasure for us to have you as our Guest, and we look forward to welcoming you again at Pestana Carlton Madeira.Best regards, Maria da Paz GarciaGeneral Manager

Cara Sra. Mariana,Em nome de toda a equipa do Pestana Carlton Madeira, gostaríamos de agradecer-lhe pelo seu feedback positivo. A sua opinião é essencial para podermos continuar a melhorar o nosso serviço e antever as necessidades dos nossos Hóspedes.Foi um verdadeiro prazer tê-la como Hóspede e esperamos voltar a recebê-la em breve no Pestana Carlton Madeira.Cordialmente, Maria da Paz GarciaDiretora Geral

Dear Mr. Julio,We were delighted to hear that your recent stay at Pestana Carlton Madeira was delightful and that you thoroughly enjoyed your stay. Our team would like to thank you for your very kind feedback.Many thanks for choosing Pestana Carlton Madeira for your holiday. We look forward to hosting you again soon at our hotel.Kind regards, Maria da Paz GarciaGeneral Manager

Dear Mrs. Janne,On behalf of our entire team at Pestana Carlton Madeira, we would like to thank you for taking the time to provide us with your positive feedback. Your opinion is crucial for us to continue improving our service and anticipate our Guests' needs.It was a real pleasure for us to have you as our Guest, and we look forward to welcoming you again at Pestana Carlton Madeira.Best regards, Maria da Paz GarciaGeneral Manager

Dear Mr. Randi,We were delighted to hear that your recent stay at Pestana Carlton Madeira was delightful and that you thoroughly enjoyed your stay. Our team would like to thank you for your very kind feedback.Many thanks for choosing Pestana Carlton Madeira for your holiday. We look forward to hosting you again soon at our hotel.Kind regards, Maria da Paz GarciaGeneral Manager

Dear Mrs. Anastasia, On behalf of our entire team at Pestana Carlton Madeira, we would like to thank you for taking the time to provide us with your positive feedback. Your opinion is crucial for us to continue improving our service and anticipate our Guests' needs.It was a real pleasure for us to have you as our Guest, and we look forward to welcoming you again at Pestana Carlton Madeira.Best regards, Maria da Paz GarciaGeneral Manager

Dear Mr. Anonymous, We would like to thank you for giving us your honest opinion on your stay. Unfortunately, we did not satisfy your expectations. We would like to sincerely apologize for any inconvenience caused. We have taken note of all the issues mentioned so that improvements can be made in the short-term.We appreciate that you chose Pestana Carlton Madeira for your stay. We hope you will give us another opportunity to demonstrate our high service standards and regain your trust during your next visit.Kind regards,Maria da Paz GarciaGeneral Manager

Dear Mr. Arne,Dear Mr./Mrs. Madeleine, On behalf of our entire team at Pestana Carlton Madeira, we would like to thank you for taking the time to provide us with your positive feedback. Your opinion is crucial for us to continue improving our service and anticipate our Guests' needs.It was a real pleasure for us to have you as our Guest, and we look forward to welcoming you again at Pestana Carlton Madeira.Best regards, Maria da Paz GarciaGeneral Manager

Dear Mr. Thomas,Dear Mr./Mrs. Madeleine, On behalf of our entire team at Pestana Carlton Madeira, we would like to thank you for taking the time to provide us with your positive feedback. Your opinion is crucial for us to continue improving our service and anticipate our Guests' needs.It was a real pleasure for us to have you as our Guest, and we look forward to welcoming you again at Pestana Carlton Madeira.Best regards, Maria da Paz GarciaGeneral Manager

Dear Mrs. Madeleine,Dear Mr./Mrs. Madeleine, On behalf of our entire team at Pestana Carlton Madeira, we would like to thank you for taking the time to provide us with your positive feedback. Your opinion is crucial for us to continue improving our service and anticipate our Guests' needs.It was a real pleasure for us to have you as our Guest, and we look forward to welcoming you again at Pestana Carlton Madeira.Best regards, Maria da Paz GarciaGeneral Manager

Dear Mr. Denis, On behalf of our entire team at Pestana Carlton Madeira, we would like to thank you for taking the time to provide us with your positive feedback. Your opinion is crucial for us to continue improving our service and anticipate our Guests' needs.It was a real pleasure for us to have you as our Guest, and we look forward to welcoming you again at Pestana Carlton Madeira.Best regards, Maria da Paz GarciaGeneral Manager

Dear Mr. Alex,We would like to thank you for giving us your honest opinion on your stay. Unfortunately, we did not satisfy your expectations. We would like to sincerely apologize for any inconvenience caused. We have taken note of all the issues mentioned so that improvements can be made in the short-term.We appreciate that you chose Pestana Carlton Madeira for your stay. We hope you will give us another opportunity to demonstrate our high service standards and regain your trust during your next visit.Kind regards,Maria da Paz GarciaGeneral Manager

Dear Mr. Joe,We would like to thank you for giving us your honest opinion on your stay. Unfortunately, we did not satisfy your expectations. We would like to sincerely apologize for any inconvenience caused. We have taken note of all the issues mentioned so that improvements can be made in the short-term.We appreciate that you chose Pestana Carlton Madeira for your stay. We hope you will give us another opportunity to demonstrate our high service standards and regain your trust during your next visit.Kind regards,Maria da Paz GarciaGeneral Manager

Dear Mrs. Rachel, On behalf of our entire team at Pestana Carlton Madeira, we would like to thank you for taking the time to provide us with your positive feedback. Your opinion is crucial for us to continue improving our service and anticipate our Guests' needs.It was a real pleasure for us to have you as our Guest, and we look forward to welcoming you again at Pestana Carlton Madeira.Best regards, Maria da Paz GarciaGeneral Manager

Dear Mrs. Rachel, On behalf of our entire team at Pestana Carlton Madeira, we would like to thank you for taking the time to provide us with your positive feedback. Your opinion is crucial for us to continue improving our service and anticipate our Guests' needs.It was a real pleasure for us to have you as our Guest, and we look forward to welcoming you again at Pestana Carlton Madeira.Best regards, Maria da Paz GarciaGeneral Manager