The Mandarin Oriental Ritz, Madrid is steps from El Retiro Park, offering a peaceful escape in the bustling city center. Guests can enjoy spa treatments, relax by the indoor pool and garden, and benefit from express check-in, childcare, and dry cleaning services.
Located in Jerónimos, a neighborhood in Madrid, Mandarin Oriental Ritz, Madrid is near a metro station. Prado Museum and Museo Nacional Centro de Arte Reina Sofía are cultural highlights, and some of the area's notable landmarks include Royal Palace of Madrid and Puerta de Alcalá. Traveling with kids? Make time for Madrid Zoo Aquarium, or check out an event or a game at Bernabéu Stadium. Visit our Madrid travel guide
Plaza de la Lealtad 5, Madrid, Madrid, 28014
What's nearby
Thyssen-Bornemisza National Museum
3 min walk - 0.3 km
Prado Museum
3 min walk - 0.3 km
Plaza de Cibeles
5 min walk - 0.5 km
Gran Via
6 min walk - 0.6 km
Puerta del Sol
11 min walk - 1.0 km
Getting around
Banco de Espana Station
6 min walk
Madrid Recoletos Station
12 min walk
Adolfo Suarez Madrid-Barajas Airport (MAD)
22 min drive
Restaurants
Starbucks
3 min walk
Café Prado
5 min walk
Lobby, The Palace, A Luxury Collection Hotel
3 min walk
Cafetería Restaurante Prado
4 min walk
Ritz Garden
1 min walk
About this property
Mandarin Oriental Ritz, Madrid
Luxury boutique hotel near Prado Museum
Located close to Gran Via and El Retiro Park, Mandarin Oriental Ritz, Madrid provides a terrace, a coffee shop/cafe, and a garden. Indulge in a manicure/pedicure, a facial, and a massage at the onsite spa. Stay connected with free WiFi in public areas, and guests can find other amenities such as dry cleaning/laundry services and car rentals on site.
You'll also enjoy perks such as:
An indoor pool
Free self parking and valet parking
Limo/town car service, full breakfast (surcharge), and bike rentals
Express check-out, express check-in, and supervised childcare (surcharge)
Room features
All 153 individually furnished rooms include comforts such as 24-hour room service and pillow menus, in addition to perks like laptop-friendly workspaces and air conditioning.
Other conveniences in all rooms include:
Children's robes, free toiletries, and hair dryers
Wardrobes/closets, daily housekeeping, and electrical adapters/chargers
24-hour train station pick-up and drop-off shuttle (surcharge)
Train station shuttle on request
Bus station shuttle (surcharge)
Limo/town car service
Free self parking on site
Free valet parking on site
Wheelchair-accessible parking available
Food and drink
Daily full breakfast available 7:00 AM to 11:00 AM for a fee: EUR 55 per person
2 bars/lounges
A coffee shop/cafe
A restaurant
Coffee and tea in common areas
Snack bar/deli
Restaurants on site
Champagne Bar
Gastronomic restaurant
Palm Court
The Ritz Bar
The Ritz Garden
Things to do
Bicycle rentals
Full-service spa
Health club
Indoor pool
Steam room
Family friendly
Babysitting (surcharge)
Children's games
Indoor pool
Laundry facilities
Snack bar/deli
Soundproofed rooms
Supervised activities for children (surcharge)
Conveniences
24-hour front desk
Free newspapers in lobby
Laundry facilities
Luggage storage
Safe at front desk
Guest services
Concierge services
Dry cleaning/laundry service
Housekeeping (daily)
Multilingual staff
Porter/bellhop
Tour and ticket assistance
Turndown service
Wedding services
Business services
3 meeting rooms
Outdoors
Garden
Terrace
Full-service spa
Facials
In-room massages
Manicures/pedicures
Treatment room
Accessibility
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Braille/raised signage
Elevator
Valet for wheelchair-equipped vehicles
Wheelchair accessible (may have limitations)
Wheelchair-accessible concierge desk
Wheelchair-accessible parking
Wheelchair-accessible path to elevator
Wheelchair-accessible public washroom
Wheelchair-accessible restaurant
Wheelchairs on site
More
6 floors
Banquet hall
Built in 1910
Designated smoking areas
Reception hall
Room amenities
Bedroom
Bedsheets provided
Hypo-allergenic bedding
Pillow menu
Bathroom
Bathrobes
Children's robes
Free toiletries
Hair dryer
Slippers
Towels provided
Entertainment
Cable/satellite channels
iPod dock
Food and drink
24-hour room service
Espresso maker
Free bottled water
Minibar
More
Air conditioning (climate-controlled)
Connecting rooms available
Desk
Electrical adapters
Free daily newspapers
Individual decor
Individual furnishings
Laptop workspace
Phone
Safe
Soundproofed rooms
Policies
Check-in
Check-in start time: 3:00 PM; Check-in end time: midnight
Contactless check-in available
Express check-in available
Minimum check-in age: 18
Check-out
Check-out before noon
Contactless check-out available
Express check-out available
Special check-in instructions
This property offers transfers from the airport and train station (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
Access methods
Staffed front desk
Pets
Pets allowed for an extra charge of EUR 110 per pet, per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs only
1 total (up to 22 lbs per pet)
Pets cannot be left unattended
Restrictions apply; for more information contact the property at the number on the booking confirmation
Food and water bowls and pet-sitting services are available
Children and extra beds
Children are welcome
Rollaway/extra beds are available for EUR 132.0 per night
Property payment types
Important information
Optional extras
Fee for full breakfast: approximately EUR 55 per person
Airport shuttle fee: EUR 180 per vehicle (one-way, maximum occupancy 6)
Pet fee: EUR 110 per pet, per stay
Service animals are exempt from fees
Rollaway bed fee: EUR 132.0 per night
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
You need to know
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
We should mention
Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using information in the booking confirmation
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
A car is not required for transportation to and from this property
Property is also known as
Hotel Ritz Belmond
Hotel Ritz Belmond Madrid
Ritz Belmond
Ritz Belmond Madrid
Hotel Ritz
Ritz Madrid
Hotel Ritz Madrid
Hotel Ritz
Mandarin Oriental Ritz Madrid
Mandarin Oriental Ritz, Madrid Hotel
Mandarin Oriental Ritz, Madrid Madrid
Mandarin Oriental Ritz, Madrid Hotel Madrid
Frequently asked questions
Does Mandarin Oriental Ritz, Madrid have a pool?
Yes, this property has an indoor pool.
How much does it cost to stay at Mandarin Oriental Ritz, Madrid?
As of Mar 9, 2026, prices found for a 1-night stay for 2 adults at Mandarin Oriental Ritz, Madrid on Mar 10, 2026 start from ₩1,809,814, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
Is Mandarin Oriental Ritz, Madrid pet-friendly?
Yes, this property allows dogs (limit 1 total) with a maximum weight of up to 22 lbs per pet. There's a fee of EUR 110 per pet, per stay. Service animals are exempt from fees. Some restrictions may apply, so please contact the property for more details.
How much is parking?
Self parking and valet parking are free at this property.
What time is check-in at Mandarin Oriental Ritz, Madrid?
Check-in start time: 3:00 PM; Check-in end time: midnight.
What time is check-out at Mandarin Oriental Ritz, Madrid?
Check-out is at noon.
Does Mandarin Oriental Ritz, Madrid provide a shuttle to the airport?
Yes, there's an airport shuttle. A fee of EUR 180 per vehicle applies.
Where is Mandarin Oriental Ritz, Madrid located?
This family-friendly Madrid hotel is located in the historical district, within a 5-minute walk of Paseo del Prado and Prado Museum. Gran Via and Puerta del Sol are also within 10 minutes. Banco de Espana Station is 6 minutes by foot and Anton Martin Station is 10 minutes.
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Reviews
Mandarin Oriental Ritz, Madrid Reviews
9.8
Exceptional
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Outstanding property with a great location. Next to the Prado museum and shopping within walking range, as well as many dining options. Highly recommended!
One of the best 5 star hotels in my opinion, perfect location, excellent service, and great amenities! Especially impressed by the outstanding communication skills of the staff and overall efficiency and effectiveness of responses to requests. We also enjoyed the Michelin star restaurant - Deessa a lot!
The staff is excellent. They anticipate and plan for your every need. Ivan and Carlos at the door were excellent. Elizabeth and Pricilla in the spa were great as well. So was the lady that did my pedicure. All of the staff from the door to the service in rooms and room dining, concierge and reception were excellent. I would definitely recommend you stay here. I loved every minute.
My first stay at the Mandarin Oriental Ritz, Madrid was one of true decadence and ease. Before we even walked through the doors, we were greeted at the car for our luggage to be collected with the most care and joy-filled staff. The check-in process was rather seamless and again the staff showcased the ultimate care for us.
The hotel is a showroom that is both inviting, warm, cozy and opulent. The scent awakens all the emotions of what a beautiful stay in the equally beautiful city of Madrid should feel like.
The gym, pool and spa services were impeccable. I enjoyed both a massage and facial and was thoroughly impressed by the level of skill and care from my therapist as well as the entire spa staff. I would only recommend that the pool area remain open longer- at least until 11pm.
I enjoyed in-room dinning, at which I was very impressed as well. This experience goes down in my travel journal as a top 5 best in-room dinning I've experienced. The cuisine was excellent but, more over, the staff was incredibly meticulous and caring.
Breakfast in the main resturant is beautiful and delicious with beautiful bright natural lighting pouring in and an array of selection.
I cannot wait to return and make The Ritz Madrid my newest hotel tradition.
Thank you to each and every staff member that made our stay so incredibly memorable. I give my sincerest gratitude for the touches of care you all brought to my days there at the hotel.
Kindest regards,
Ashley Evers
Hospitality was great, extremely helpful and gave us a lot of recommendations for area’s to visit and travel tips. Lovely place definitely recommend if your visiting Madrid.