"The front desk staff came across as unwelcoming and somewhat cold in their interactions with guests. At check-in, the experience felt flat and purely transactional rather than friendly or engaging. The following morning, I asked about the possibility of a late check-out only to be told, “No, sorry, we can’t accommodate that today,” without any explanation—despite it being an off-peak Sunday when late check-outs are often more feasible.
At check-out, I wasn’t asked how my stay was or offered any opportunity to provide feedback. When I requested a printed receipt, it seemed to be treated as an inconvenience. I also asked about using a stairwell to reach the garage due to long elevator wait times, and was told, in a noticeably fatigued tone, that access would need to be granted manually since my keycard was no longer active—again, giving the impression that this was a burden.
Overall, I wouldn’t recommend staying here based on the front desk experience. In contrast, the housekeeping team was excellent—they were warm, welcoming, and made guests, especially people of colour, feel comfortable and valued. That level of service was noticeably absent from the front desk, where there appeared to be a lack of diversity as well."
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