Decnt and convenient place to stay. We were quite surprised to be put in a handicap room on the first floor, which put a bit of dampener on the trip as it was so dark without a balcony. Also, when we first arrived, the AC wasn't working and neither was the shower. Both things were fixed as soon as we raised it, but might be good for the hotel to check on these things before people check in.
Staff - the Bar staff were amazing, really friendly and quick, and always attentive. What was not so great was the reception staff working at night, specifically one person who was just plain rude, and not helpful at all. Everyone else were great, but his behaviour was downright unacceptable, and he should not work in service to be honest.
But location wise it was very easy to walk to old town Palma and if you needed a taxi, reception was super quick in ordering that for you.