“There is a ‘late’ check in fee after 8pm which we were not aware of. There is no one on property after that. We arrived at 9:30 and did not know what to do. Eventually someone answered the call box and came, angry and rude with us. They said the hotel does not control what Expedia tells us. This is not my problem as your customer or theirs. Ps this must happen frequently as another couple showed up after us.”
“There is a ‘late’ check in fee after 8pm which we were not aware of. There is no one on property after that. We arrived at 9:30 and did not know what to do. Eventually someone answered the call box and came, angry and rude with us. They said the hotel does not control what Expedia tells us. This is not my problem as your customer or theirs. Ps this must happen frequently as another couple showed up after us.”
Susan