"I stayed at this Marriott for 12 days. On the mirror in the bathroom it states “Every other day refresh, every 7 days full service”. Once someone came in to empty trash and clean towels, that was my sixth day at the hotel. I asked if he was going to clean my room, he referred me to the housekeeping manager. When I saw the housekeeping manager and explained my situation I quote” I don’t know I didn’t work yesterday “. Really this is the response from a manager? The proper answer would be to a customer I’ll look into it. Still no one cleaned my room. I put my dirty towels in the hall several times. Housekeeping picked up my towels but didn’t leave clean towels. I had to go to the lobby to request cleans towels several times from Jill. No one emptied my trash or dusted my room. I even requested Jill at the front desk to have my room cleaned. Jill also stated she would refer this to her manager. No one came.Still no one cleaned my room. I told Abbey at the front desk at check, I was told he’d be in at 7 am. I came down at 8 am. Abbey told me he wasn’t in yet. I checked back at 9 am and told the same thing he isn’t in yet. When I checked out at 11 am, Abbey stated she hasn’t had a chance to talk to him. I waited 2 days for someone to contact me. Nothing…..
Jill was exceptionally helpfully and empathetic to my situation."
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