Marrakesh-Tensift-El Haouz, Marrakech-Safi hotel rooms at the Small Luxury Hotels

"Even though I am giving this resort a 5-star rating, you must read this carefully—because by American standards, this may not be your cup of tea. The resort itself is nice, but the service can be extremely poor unless you engage management directly—even for basic needs like fresh towels or a TV remote battery. Your experience will depend on your patience and willingness to escalate issues. My recent stay at the Mövenpick Hotel Mansour Eddahbi Marrakech was initially very challenging, but ultimately redeemed by outstanding management. I arrived with a Junior Suite booking and upgraded to a Luxury Suite, but the first room had a broken shower and an undesirable view. The second suite smelled strongly of cigarette smoke despite being non-smoking. After spending much of the evening changing rooms, I returned to a Junior Suite, which unfortunately had no window in the bedroom and poor ventilation since the AC was not operating, making it uncomfortably warm. Housekeeping was highly disappointing. Multiple requests for basic items were repeatedly promised but never delivered, even after follow-ups—far below five-star expectations. What made the difference was management. Mr. Lahcen, the supervisor, was attentive and resolved the situation by providing a significantly better room & quickly addressed the service issues. Thanks to him, my experience was turned around. Without their intervention, this would have been a 1-star stay."

"Amazing property with the best staff!! Can’t say enough. "

"Staff were extremely attentive, beautiful interiors."

"Everything was perfect "

"Everything was perfect during my stay! The friendliness of staff, the tasty breakfast, the great drinks were all 10s!!!!!"

"Great great hotel for families! Their service was great, good food that you don't need to spend more $ going to a restaurant (unless you'd like to try one), plenty of activities for kids (pool, kids club, night dancing). Close to downtown but not in the middle of all the happenings which we liked specially since we traveled with our 3yr old."

"The staff and amenities were superb! Such a glorious, beautiful and tranquil atmosphere. Any issues were dealt with immediately…very impressive. "

"Room was nice, comfortable and clean. Staff are lovely and friendly "

"Fanastic "