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“Expedia charged me 126$ dollars for the reservation but when I got there they said I didn’t have a reservation so I had to pay the again to get a room and I haven’t gotten a refund from expedia yet”

“When we arrived at the hotel, the front desk staff greeted us warmly and were very friendly. Unfortunately, we had several issues with our room. We paid for two queen-size beds in the newly renovated, nonsmoking section because there were three people in our group. However, when we arrived, we were given a room with one king bed. After returning to the front desk, we were moved to a room with two beds, but it was located in the smoking section and had not been renovated. The two beds were also...