"My daughter and I are frequent guests here, but after our recent stay, that may change. While check-in was smooth and breakfast remains fantastic, the property’s maintenance and cleanliness have hit a breaking point.
Only one working elevator for six floors makes transit frustrating. My room required me to manually reprogram the "universal" remote, which was left blaring on a high-volume Spanish channel. After moving a desk and a chair, I discovered the areas underneath hadn't been cleaned. I found old pizza crusts and a Snickers wrapper—a major safety issue as I have a severe nut allergy. I also noted paint rings in the bathroom and debris near the TV stand. (See photos) Despite confirming a late checkout at arrival, I was harassed by housekeeping and a manager an hour before my scheduled departure. The manager claimed no late checkouts were available, despite my prior confirmation. Additionally, a live-in maintenance staff member continues to make us feel uncomfortable with his stares while eating breakfast. The Wi-Fi is spotty, and parking is a nightmare. Spots are cramped, shared with neighboring businesses, and often require "double parking" to avoid door dings. There is significant potential here, but the lack of execution and disregard for regular guests is disappointing. With so much competition in Wilmington, we may start seeking other options."