โExcellent customer service!! Everyone at the hotel are super helpful and supportive. My mom stayed at the hotel for 8 nights, she needed assistance with ordering transportation, bringing her breakfast to the table, opening doors. She has a broken leg and is forced to use a walker. Every person at the hotel helped her with a smile. Beautiful people! Thank you!
I would also like to mention the ease of booking and paying for the hotel. A lot of hotels in the area would not accept remote payments...
โGood thing
So clean, cozy and silent. All facilities were good. There were many good and fancy restaurants, and marts. The park, just next to the apartment was so amazing and beautiful.
I fell in love to Almaty through this apartment.
The manager could speak excellent English that easy to check everything what I need.
Weakness
There is no elevator for 3rd floor. โ
"The hotel facilities were clean and the beds were comfortable. I used room 901, and the TV and single sofa were placed far apart. The iPad was not mirrored on the smart TV. Other than that, I was satisfied and would use it again."