The staff were amazing! But, the hotel is not 5 star. The bathroom was dirty, the bath/shower combo was dangerous to get in and out of, there was only 1 set of toiletries in the bathroom, stiff, scratchy towels, coffee machine (while appreciated) needs replacing. Breakfast was disappointing, worth it if you get a good deal with the room, but they need more staff, buffet style beverages were constantly empty, even the coffee capsules ran out and food quality wasnt great. The whole place needs an upgrade, good clean and lower rating. On the positive, the beds were really comfortable, block out blinds really worked, quiet rooms, position is perfect, public transport is close and frequent, great dining options close by and super friendly staff. Tip: weekend off site parking is only $15 for 24 hrs. It's attached to the hotel.
