외관

레드 루프 인 메리던 여행 후기

2 out of 5
레드 루프 인 메리던
10 Bee St, Meriden, CT

이용 후기

7.6

좋아요

평점 10 - 훌륭해요. 1002개 이용 후기 중 325개" "
평점 8 - 좋아요. 1002개 이용 후기 중 361개" "
평점 6 - 괜찮아요. 1002개 이용 후기 중 166개" "
평점 4 - 별로예요. 1002개 이용 후기 중 77개" "
평점 2 - 너무 별로예요. 1002개 이용 후기 중 73개" "

8.0/10

청결 상태

8.2/10

직원 및 서비스

6.8/10

편의 시설/서비스

7.6/10

숙박 시설 상태 및 시설

7.4/10

친환경

이용 후기

8/10 - 좋아요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
카페가 없어서 아쉬움
2021년 2월에 2박 숙박함
답변 제공: Brandi Hawes Management 님, 2021년 2월 12일
Thank you for taking the time to review your stay with us. I am so pleased to see that your stay was mostly positive. Unfortunately we do not have a café inside the hotel. There are many very good places in our area and some even within walking distance that you can visit though. We appreciate your feedback and hope you will come stay with us again in the future.

10/10 - 훌륭해요

Kevin 님, Northfield

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very clean and updated! Surprised there was no fridge in the room though!
2024년 5월에 1박 숙박함
답변 제공: Adraine Rediresponse Specialist 님, 2024년 5월 19일
Hello Kevin, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN MERIDEN and I appreciate your 5/5 score following your stay. I am happy to read that you found the room to be clean and updated. Please know that not all rooms comes with a refrigerator, so in the future please consider exploring the other options of room we have available. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Sincerely,AdraineRed Roof Management Rediresponse Specialist

6/10 - 괜찮아요

Eddie

가족 여행
좋아요: 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
Property with nice and clean. Unfortunately. One of the cleaning members. Stole everything that was in the fridge and unused on the first. Have a nice day. I was recompensated with $20 discount. Better than that, pretty good.
2024년 5월에 3박 숙박함
답변 제공: Linton RediResponse Specialist 님, 2024년 5월 14일
Hello Eddie,Thank you for telling us about your recent visit at RED ROOF INN MERIDEN. I was happy to read that our nice and clean room met your expectations. However, I sincerely apologize for the situation you highlighted in your review. Please know that feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience and we look forward to seeing you in your future travels.Sincerely,LintonRed Roof ManagementRediResponse Specialist

4/10 - 별로예요

Darren

가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
The flooring has major gaps for dirt to collect. There was absolutely no way to comfortably shower due to the lack of hot water. The toilet seat was loose. The paint was dirty and chipped on the walls. Good luck finding anything to watch on tv. There are no local channels, and most of the apps are in spanish.
2024년 5월에 1박 숙박함
답변 제공: Linton RediResponse Specialist 님, 2024년 5월 14일
Hello Darren,Thank you for telling us about your recent visit at RED ROOF INN MERIDEN. I was disappointed to read that the lack of TV channels, the uncleanliness of the floors and the other downsides hindered your stay. Please know that feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services.Please keep us in mind for a future stay so we can show you how we are continuously working to grow and evolve in these areas. Best regards, Linton Red Roof Management RediResponse Specialist

6/10 - 괜찮아요

Cole

좋아요: 청결 상태, 직원 및 서비스
Area around hotel was a residential neighborhood that was very quiet with no traffic or traffic noise. But the hotel parking lot is so close to the hotel building so, you will hear some vehicles that are louder compared to other vehicles. And the typical car security alarm beeping from time to time. The room was a non-smoking room-but it smelled like some kind of something. Maybe not cigarettes but a vape device? Just glad it was not an overwhelming smell or causing me any breathing and respiratory issues. the room itself did not have a microwave or fridge. I knew that ahead of time. Alnd also, there was no alarm clock or a printed cable channel guide. Overall-it was a room with a bed that was quite comfortable. It was very conveniently located near the highway on and off ramps.
2024년 5월에 1박 숙박함
답변 제공: Sharma RediResponse Specialist 님, 2024년 5월 12일
Thank you for taking a moment to leave a review, Cole. The staff and I at the RED ROOF INN MERIDEN appreciate your 3/5 score. I am happy to hear that the bed was comfortable, you were pleased with the area of our hotel, and the other kind remarks mentioned. However, you indicated that the closeness of the parking lot to the building, the smell of smoke in your non-smoking room, and the other concerns highlighted dampened your experience. We apologize for any disappointment regarding the absence of a microwave or fridge in your room. Our records show that you booked a Standard King room, which, unfortunately, doesn't include those features. If you desire these amenities on your next stay, we recommend selecting a Superior King room for a more enhanced experience.In the future, should you stay with us again, please contact our front desk in real time to ensure you're comfortable. Guest feedback, like yours, aids Red Roof in improving our guest experience, so thank you for sharing with us. I do hope that you will return to our hotel, or any of our other Red Roof brand locations in the future.Very truly yours,SharmaRed Roof ManagementRediResponse Specialist

10/10 - 훌륭해요

Erwin

연인과의 여행
Very quiet and secure property.
2024년 5월에 1박 숙박함
답변 제공: Sharma RediResponse Specialist 님, 2024년 5월 12일
Thank you for taking the time to write about experience at the RED ROOF INN MERIDEN. Erwin, I am happy to read your comments about our very quiet and secure hotel. Your feedback will provide encouragement to all our staff as we strive to continuously improve the quality of our services and provide our guest with all the comforts of home. We appreciate your business, Erwin, and can't wait to see you back at Red Roof soon, where we can continue to offer you a very quiet stay at an affordable price! Sincerely, Sharma Red Roof Management RediResponse Specialist

8/10 - 좋아요

Juan

좋아요: 청결 상태, 숙박 시설 상태 및 시설
2024년 5월에 1박 숙박함
답변 제공: Adraine Rediresponse Specialist 님, 2024년 5월 11일
Hello Juan, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN MERIDEN and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,AdraineRed Roof Management Rediresponse Specialist

4/10 - 별로예요

Kenneth

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Smells musty and like cigarettes. I was approached by a drug dealer at 7am walking to my car. Hard pass.
2024년 5월에 1박 숙박함
답변 제공: Dannielle Rediresponse Specialist 님, 2024년 5월 7일
Dear Kenneth,We are sorry to hear your recent experience at the RED ROOF INN MERIDEN did not meet your expectations. We are utterly disappointed to read that you encountered these distasteful situations during your recent visit. Please accept our humblest apologies as this is nowhere near the standard we strive to uphold. I have brought this to the property’s management attention in an effort to address your concern. We at Red Roof appreciate your business and truly value your feedback. Sincerely,Dannielle Red Roof Management Rediresponse Specialist

10/10 - 훌륭해요

Jane

2024년 5월에 1박 숙박함

10/10 - 훌륭해요

Gisela

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I like how the staff is so friendly
2024년 4월에 1박 숙박함
답변 제공: BP 님, 2024년 4월 23일
Thank you for your time for giving us +feedback .Thank you

8/10 - 좋아요

Elizabeth

가족 여행
좋아요: 청결 상태
Everything was good with this property. The only complaint is the beds aren’t comfortable. We were looking forward to a good nights sleep after having driven a few hours and walking around the college.
2024년 4월에 1박 숙박함
답변 제공: Oniel Rediresponse Specialist 님, 2024년 4월 8일
Hi Elizabeth,Thank you for taking the time to write a review of your stay at the Red Roof Inn Meriden. Our goal is to provide a clean and comfortable stay for all our guests and we’re proud to have achieved that with your visit. However, apologies for the beds. On your next stay at RedRoof should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us on your next trip!Sincerely,OnielRedRoof ManagementRediresponse Specialist

8/10 - 좋아요

Susan

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Clean and comfortable. Easy access off and on the main highway
2024년 4월에 1박 숙박함
답변 제공: Adraine Rediresponse Specialist 님, 2024년 4월 6일
Hello Susan, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN MERIDEN and I appreciate your 4/5 score following your stay. I am happy to read that you found your room to be comfortable, clean and that the hotel was easy access off the main highway. Positive feedback like yours is always welcome as our hotel always try to improve our guest experiences. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,AdraineRed Roof Management Rediresponse Specialist

2/10 - 너무 별로예요

????

2024년 3월에 1박 숙박함
답변 제공: BP 님, 2024년 4월 23일
Thank you for your time for giving us review . we hope to make your stay better your next visit .

10/10 - 훌륭해요

lisa

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
No issues
답변 제공: Recordo, Rediresponse Specialist 님, 2024년 3월 28일
Dear Lisa,Thank you for taking the time to complete our guest survey. Red Roof appreciate your comments regarding your recent stay at the Red Roof Inn Meriden. It's great to see you enjoyed your stay, resulting in a 5/5 score. Red Roof always enjoy hearing about the positive experiences our guests have at our hotels.Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,RecordoRed Roof ManagementRediresponse Specialist

2/10 - 너무 별로예요

Nelson

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: Recordo, Rediresponse Specialist 님, 2024년 3월 26일
Hello Nelson, Thank you for taking a moment out of your busy day to complete our survey. The staff at the Red Roof Inn Meriden and I were saddened by your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,RecordoRed Roof Management Rediresponse Specialist

10/10 - 훌륭해요

Jeanette

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 1박 숙박함
답변 제공: Dannielle Rediresponse Specialist 님, 2024년 3월 22일
Hello Jeanette, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN MERIDEN and I appreciate your 5/4 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Dannielle Red Roof Management Rediresponse Specialist

6/10 - 괜찮아요

xuelian

가족 여행
좋아요: 청결 상태, 직원 및 서비스
air condition noisy
2024년 3월에 1박 숙박함
답변 제공: Olivia RediResponse Specialist 님, 2024년 3월 10일
Thank you. Xuelian, for telling us about your stay at the Red Roof Inn Meriden. I am disappointed that your experience was less than ideal due to the air conditioner you found to be noisy. Please accept our apologies for any inconvenience this may have caused. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future, so your comments will be reviewed by staff in an effort to ensure your experience is not repeated. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,OliviaRed Roof Management RediResponse Specialist

10/10 - 훌륭해요

Alejandro

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excellent
2024년 3월에 1박 숙박함
답변 제공: Olivia RediResponse Specialist 님, 2024년 3월 10일
Thank you, Alejandro, for telling us about your stay at the Red Roof Inn Meriden. I am glad you found your experience to be excellent. Positive guest feedback, like yours, is always an encouragement to all of our Red Roof staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, we look forward to your next stay at Red Roof.Sincerely,OliviaRed Roof ManagementRediResponse Specialist

6/10 - 괜찮아요

Albania

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: Olivia RediResponse Specialist 님, 2024년 3월 10일
Hello Albania, The staff at the Red Roof Inn Meriden and I appreciate your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip. Sincerely,OliviaRed Roof Management RediResponse Specialist

8/10 - 좋아요

Desiree

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Seems dark around the hotel and that seems less safe. I stay repetitively though so it’s not terrifying
2024년 3월에 1박 숙박함
답변 제공: Adraine Rediresponse Specialist 님, 2024년 3월 4일
Dear Desiree,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN MERIDEN. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience. You indicated that you were unsatisfied that there was no light in the surrounding and that it felt less safe. Your feedback will be taken into consideration as it is our aim to improve our hotel to enhance our guest experience.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,AdraineRed Roof Management Rediresponse Specialist

8/10 - 좋아요

Johnny

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 2박 숙박함
답변 제공: Gabrielle RediResponse Specialist 님, 2024년 3월 1일
Thank you for taking a moment to leave a review, Johnny. The staff and I at the Red Roof Inn Meriden appreciate your 4/5 score following your stay. At Red Roof, we aim to deliver enjoyable experiences for all our guests and we’re proud to have achieved that with your visit. In the future, please consider adding comments to your review to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area. Sincerely,Red Roof Management

10/10 - 훌륭해요

Ramya

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
the stay was very nice, very quiet had a little bit of stains on the wall and some hair in bathtub so it was a little put offing but overall me and my boyfriend had a great stay
2024년 2월에 2박 숙박함
답변 제공: LaTunde RediResponse Specialist 님, 2024년 2월 20일
Dear Ramya,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF INN MERIDEN. It's great to see you enjoyed your stay, resulting in a 10/10 score. At Red Roof we are pleased to know that your stay with us was very nice, quiet and all the positives that you highlighted. However, as it relates to your comment of wall and bathtub, these will be taken into consideration. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,LaTundeRed Roof ManagementRediResponse Specialist

10/10 - 훌륭해요

Brenda

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 2월에 3박 숙박함
답변 제공: Tianna RediResponse Specialist 님, 2024년 2월 19일
Hello Brenda,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Meriden and I appreciate your 10/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Red Roof Management

8/10 - 좋아요

verma

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
quiet N clean
nice hotel. somewhat quiet the people next door was a little loud but then soon settled down. Room and hotel was clean with the exception of a little smell- air freshner would be nice. and exception be hind bathroom door wall could use a little repair to cover hole. sheet and covers clean. bed not real comfortable. I loved that they give you small sample of soap and shampoo/conditoner. Check out I didnt like had a bucket with a sign asking that people throw key card. Glad I record dont want anyone saying I overstayed. i checked out 5 hrs ahead.
2024년 2월에 1박 숙박함
답변 제공: Dannielle Rediresponse Specialist 님, 2024년 2월 16일
Dear Verma,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF INN MERIDEN. We appreciate you letting us know that the neighbors were a bit loud, the bathroom wall could use some repair, uncomfortable bed and the issue with the room key. We are sorry for this issue, but are happy to read that we provided you with a nice hotel, clean room, soap samples. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area. Sincerely, Red Roof Management

10/10 - 훌륭해요

Dominique

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Good
2024년 2월에 1박 숙박함
답변 제공: Dannielle Rediresponse Specialist 님, 2024년 2월 12일
Dear Dominique,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN MERIDEN. We sincerely appreciate your comments and are happy to hear you had a great experience with us. We hope to continue to provide great experiences for you. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the futureSincerely, Red Roof Management

6/10 - 괜찮아요

Chris

좋아요: 직원 및 서비스, 객실의 편안함
Visiting family
We purchased a standard room. Didn't realize it didn't have a fridge. You can tell they have done some maintenance. It was clean
2024년 2월에 2박 숙박함
답변 제공: OnielRediresponse Specialist 님, 2024년 2월 14일
Hi Chris,I want to thank you for taking the time to post a review of your stay at the Red Roof Inn Meriden. Our goal is to provide a clean and comfortable stay for all our guests and we’re proud to have achieved that with your visit, it's also nice to read that you took liking to our rooms decor. On your next stay at RedRoof should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,RedRoof Management

8/10 - 좋아요

Dominique

가족 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I like the room
2024년 2월에 1박 숙박함
답변 제공: Kerry-Lee RediResponse Specialist 님, 2024년 2월 10일
Dear Dominique,We at the RED ROOF INN MERIDEN are thrilled to have earned your almost perfect scoring of 4/5 in regard to your recent stay with us. It was good to read you were pleased with your room. Your feedback is critical as we aim to provide clean, comfortable, affordable stays for all our guests. Comments like yours are always an encouragement as we aim to improve on the quality of our guest experiences by providing exceptional services here at Red Roof.Thank you again for your kind words. The staff and I would love to provide you with another nice stay in the future.Sincerely,Red Roof Management

10/10 - 훌륭해요

Dominique

2024년 2월에 1박 숙박함
답변 제공: Sharma RediResponse Specialist 님, 2024년 2월 8일
Hello Dominique, Thank you for taking a moment to leave a review. The staff at the RED ROOF INN MERIDEN and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while at Red Roof, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Red Roof Management

8/10 - 좋아요

Everett

2024년 1월에 1박 숙박함
답변 제공: Toni-Ann RediResponse Specialist 님, 2024년 1월 23일
Hello Everette,Thank you for choosing to stay at our Red Roof Inn Meriden. I appreciate your 4/5 score following your stay, but would love for you to consider adding comments to your survey to let us know what we’re doing well and where we can improve to provide you with a better experience.I do hope that you will return to our hotel, or any other Red Roof in the future.Sincerely,Red Roof Management

8/10 - 좋아요

Carlos J

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 1월에 2박 숙박함
답변 제공: Nishaye, Rewards Specialist 님, 2024년 1월 15일
Dear Carlos,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Meriden and I appreciate your 4/5 score following your stay. We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as our Red Roof team strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Very truly yours,NishayeRed Roof ManagementRediResponse Specialist

10/10 - 훌륭해요

kathleen

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We love this place! They are pleasant and always eager to help!
2024년 1월에 1박 숙박함

4/10 - 별로예요

John

연인과의 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Upon arrival, the room key didn't work so I had to go to the front desk several times to get the room key re-programmed. The front desk person was pleasant, but not apologetic. Another staff person told me that the room keys are frequently a problem, so it was not unique to me. It turns out it was not the key programming, but the door lock system. The entire room door access system needs to be repaired or replaced hotel-wide. I stayed for three nights and was never confident that I'd be able to get into my room because the key never worked on the first try. The bedroom was dated and in need of renovation. The wooden furniture is gouged, chipped, and scratched. There was a hole in a lampshade. There was a hole in the wall where a hook may have once been. The hot water was lukewarm, not hot. The bed was comfortable and the pillows were sufficient, so I was able to sleep fine. The tv is a Roku system, which took some getting used to. Free wi-fi, but with no password needed, so I question the security of the wi-fi. No breakfast, just coffee. I will not be staying at this hotel again. My mistake for choosing to stay at "Red Roof Inn", which I confused with "Residence Inn".
2023년 12월에 3박 숙박함
답변 제공: Gabrielle RediResponse Specialist 님, 2024년 1월 10일
Thank you for taking a moment to leave a review, John. The staff and I at the Red Roof Inn Meriden were disappointed to see your 2/5 score following your stay. I am happy that our pleasant staff, comfortable bed and the other listed highlights pleased you. However, you stated that the door lock system, the lack of breakfast and the other issues hindered your stay. Our Red Roof team is committed to satisfying our guest, so your comments have been shared with management in an effort to address your concerns. Please know that we value you as our guest and appreciate your feedback. Thanks again and it would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us. Sincerely,Red Roof Management

10/10 - 훌륭해요

luis

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great staff
2023년 12월에 1박 숙박함
답변 제공: Sharma RediResponse Specialist 님, 2024년 2월 4일
Hello Luis, Thank you for taking a moment to leave a review. The staff at the RED ROOF INN MERIDEN and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while at Red Roof, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Red Roof Management

10/10 - 훌륭해요

arlene

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Pet friendly
답변 제공: Kerry-Lee RediResponse Specialist 님, 2024년 2월 9일
Hello Arlene,Thank you for taking the time to leave a review. I appreciate your comments regarding your recent stay at the RED ROOF INN MERIDEN. It’s great to see you enjoyed your stay, resulting in a 5/5 score. At Red Roof, we aim to deliver enjoyable experiences for all our guest and we’re proud to have achieve that with your visit. I was thrilled to read you were pleased with our pet friendly hotel. Comments like yours, is always an encouragement to all of our staff as we aim to continuously improve the quality of our services to enhance our guest experiences.Thank you again for sharing your review and we can’t wait to see you under our roof soon.Sincerely,Red Roof Management

8/10 - 좋아요

Holly

반려동물 동반 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Was a nice place to stay overnight for traveling. Roku tv was annoying to get connected.
2023년 12월에 1박 숙박함

8/10 - 좋아요

Cody

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: Chevanese RediResponse Specialist 님, 2023년 12월 18일
Thank you, Cody, for being our guest at the Red Roof Inn Meriden. We value you as a our guest and welcome your 4/5 rating. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.Thanks again and we hope you’ll visit us again on your next trip!Sincerely,ChevaneseRed Roof ManagementRediResponse Specialist

4/10 - 별로예요

dawn

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Unacceptable
I came from out of state to seemy family. This was my first and last time staying at this hotel. First of all, the check in process was tedious. There was nobody at the front desk when i walked in, so i waited and waited. Then the phone rang and I thought surely someone would come, but nope. Then i finally yelled and someone came to check me in. I had reserved this room online, but still had an application to fill out. Now mind you, I'm tired from traveling and dragging my luggage and packages. Then another page and they wanted info on my rental car. It's a rental and i did not know all this info. Got my keys and dragged everything up to my room. Neither of the keys worked which added to my annoyance, and i had to drag everything back down to get new keys as there was nobody on the floor and no hall phone. Finally got into my room and there was no refrigerator. So i took a trash bag and went to the ice maker so i can keep my beverages cold. The sign on the ice maker stated that the only working ice maker was in the lobby. Great! Now i have to get dressed and go back down. I asked the front desk where the ice maker was and told him that my room didn't have a refrigerator, he replied that it's because i reserved the "standard" room. Smh. So i went to the ice maker and it basically fell apart on me. And it was dirty! The shower in my room had mold on the ceiling, the fixtures, the wall. And there was no cable, only a roku that i had to sign into my own accounts. Unacceptable
2023년 10월에 2박 숙박함
답변 제공: Antonio,RediResponse Specialist 님, 2023년 12월 15일
Dear Dawn,Thank you for taking the time to tell us about your experience at the RED ROOF INN MERIDEN. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for what you described as unsatisfactory customer service, tedious check-in and issues with amenities among other concerns. I will be sharing your comments with management.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,Antonio,Red Roof Management RediResponse Specialist

10/10 - 훌륭해요

Abisai

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Good
2023년 12월에 1박 숙박함
답변 제공: Antonio,RediResponse Specialist 님, 2023년 12월 14일
Dear Abisai,Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the RED ROOF INN MERIDEN.It’s great to hear that you had a good experience with us. At Red Roof, feedback from our guests is always welcome as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Antonio,Red Roof ManagementRediResponse Specialist

4/10 - 별로예요

Eriberto

좋아요: 직원 및 서비스
별로예요: 청결 상태
Is a non smoking room but smell like cigarettes
2023년 12월에 1박 숙박함
답변 제공: Devorine RediResponse Specialist 님, 2023년 12월 12일
Thank you for the feedback about your stay at our hotel, Eriberto. I am so disappointed to hear that the room smelled like cigarette even though it was a non smoking room. Please accept our apologies. It is important to know that we value your feedback and your comments will be taken into consideration as we strive to continuously improve the quality of our services. Thank you for choosing Red Roof Inn Meriden. We hope we have the opportunity to see you again in the future. Sincerely,Devorine Red Roof Management RediResponse Specialist

10/10 - 훌륭해요

Ninfa

2023년 12월에 1박 숙박함
답변 제공: Sharma RediResponse Specialist 님, 2023년 12월 5일
Hello Ninfa, Thank you for taking a moment to leave a review. The staff at the RED ROOF INN MERIDEN and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while at Red Roof, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Sharma Red Roof Management RediResponse Specialist

10/10 - 훌륭해요

Eriberto

좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very good for the price
2023년 11월에 1박 숙박함
답변 제공: Sharma RediResponse Specialist 님, 2023년 12월 5일
Thank you for taking the time to write about experience at the RED ROOF INN MERIDEN. Eriberto, I am happy to read that you had a great encounter with us and we truly appreciate your kind remarks about our hotel was very good for the price. Your feedback will provide encouragement to all our staff as we strive to continuously improve the quality of our services and provide our guest with all the comforts of home. We appreciate your business, Eriberto, and can't wait to see you back at Red Roof soon, where we can continue to offer you a very good stay at an affordable price! Sincerely, Red Roof Management

8/10 - 좋아요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Hotel was nice and quiet. Good enough for one night stay.
2023년 11월에 1박 숙박함
답변 제공: Nishaye RediResponse Specialist 님, 2023년 11월 30일
Dear Ahmed,The staff and I appreciate your comments regarding your recent stay at the Red Roof Inn Meriden. We are extremely happy to see that you had a wonderful experience and you loved the quietness of our hotel, which resulted in your 4/5 score. We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your visit. We always enjoy hearing about the positive experiences our guests have at our hotels.Positive guest feedback, like yours, is always an encouragement to all of our Red Roof staff as we strive to continuously improve the quality of our services. Thank you again for your review. It would be our pleasure for you to repeat your experience with us in the future.Sincerely,NishayeRed Roof ManagementRediResponse Specialist

10/10 - 훌륭해요

Kyle

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The red roof in gas aleays made.me feel like home the staff there is so nice and good pruce for the stay as well.
2023년 11월에 1박 숙박함
답변 제공: Sharma RediResponse Specialist 님, 2023년 11월 29일
Thank you for taking the time to write about experience at the RED ROOF INN MERIDEN. Kyle, I am thrilled to read that you had a great encounter with us and we truly appreciate your kind remarks about our hotel always make you feel at home, our nice staff, and good price. Your feedback will provide encouragement to all our staff as we strive to continuously improve the quality of our services and provide our guest with all the comforts of home. We appreciate your business, Kyle, and can't wait to see you back at Red Roof soon, where we can continue to offer you a nice stay at an affordable price! Sincerely, Sharma Red Roof Management RediResponse Specialist

6/10 - 괜찮아요

Jerome

가족 여행
Correct
2023년 11월에 1박 숙박함
답변 제공: Sharma RediResponse Specialist 님, 2023년 11월 25일
Dear Jerome,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN MERIDEN. We sincerely appreciate your comments and are happy to hear you had a great experience with us resulting in a 3/5 score. In the future, please consider adding additional comments of your stay to your survey to let us know what we’re doing well and where we can improve.Please know that we value you as our guest and appreciate your business. Thank you for your review and I do hope that you will return to our hotel, or any of our other Red Roof brand locations in the future.Sincerely,Sharma Red Roof Management RediResponse Specialist

10/10 - 훌륭해요

Wanda

반려동물 동반 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Nice place, friendly staff, great location
2023년 11월에 2박 숙박함
답변 제공: Sharma RediResponse Specialist 님, 2023년 11월 25일
Thank you for taking the time to write about experience at the RED ROOF INN MERIDEN. Wanda, it is so rewarding to read that you had a great encounter with us and we truly appreciate your kind remarks about our nice hotel, friendly staff, and great location. Your feedback will provide encouragement to all our staff as we strive to continuously improve the quality of our services and provide our guest with all the comforts of home. We appreciate your business, Wanda, and can't wait to see you back at Red Roof soon, where we can continue to offer you a great stay at an affordable price! Sincerely, Sharma Red Roof Management RediResponse Specialist

8/10 - 좋아요

Jose

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Todo comodo, limpio y muy fácil
2023년 11월에 1박 숙박함
답변 제공: Sharma RediResponse Specialist 님, 2023년 11월 20일
Gracias por tomarse el tiempo de escribir sobre su experiencia en RED ROOF INN MERIDEN. José, me alegra saber que tuviste un gran encuentro con nosotros y realmente apreciamos tus amables comentarios acerca de que todo fue cómodo, limpio y muy fácil. Sus comentarios alentarán a todo nuestro personal mientras nos esforzamos por mejorar continuamente la calidad de nuestros servicios y brindar a nuestros huéspedes todas las comodidades del hogar.Apreciamos tu negocio, José, y estamos ansiosos por verte pronto de regreso en Red Roof, donde podremos continuar ofreciéndote una estadía limpia y cómoda a un precio asequible.Sincerely,SharmaRed Roof ManagementRediResponse Specialist

10/10 - 훌륭해요

Christine

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 1박 숙박함
답변 제공: Gabrielle RediResponse Specialist 님, 2023년 11월 10일
Thank you for taking a moment to leave a review, Christine. The staff and I at the Red Roof Inn Meriden appreciate your 10/10 score following your stay. At Red Roof, we aim to deliver enjoyable experiences for all our guests and we’re proud to have achieved that with your visit. In the future, please consider adding comments to your review to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area. Sincerely, Gabrielle Red Roof Management RediResponse Specialist

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Nice fall weekend stay...!!!
Former Hampton Inn revamped into a Red Roof Inn (RRI). Having stayed at RRI before I like this set up as it does not have a motel feel with cars parked outside each door. The staff was courteous and the room was clean. For those wanting to watch local network TV be prepared, not to watch local network TV. The TV appeared to be app based so for those without Netflix, Hulu, Prime or other accounts you will be out of luck. There are free TV options if you are interested in watching programs from the 1970's through the present or pre-recorded live TV on Pluto, Freevee etc. I would stay here again.
2023년 11월에 1박 숙박함
답변 제공: Gabrielle RediResponse Specialist 님, 2023년 11월 8일
Dear Valued Guest,Thank you for taking the time to leave a review. The staff and I at the Red Roof Inn Meriden appreciate your 8/10 score following your stay. I am thrilled that our courteous staff, clean room and the other highlights pleased you. However, you stated that the TV options were not to your liking, which was saddening to read. Our Red Roof team is committed to satisfying our guests, so your comments will be taken into consideration as it will help us to improve our guest experience.Thank you again for sharing your experience. We hope that you will give us the opportunity to provide you with an even better stay the next time you‘re in the area. Sincerely, GabrielleRed Roof ManagementRediResponse Specialist

2/10 - 너무 별로예요

Kazli

가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Everything was dirty. There was a slug on the wall and on the bed. Chipped paint on all the doors. The walls are dirty. The floor was greasy and sticky.
2023년 10월에 2박 숙박함

6/10 - 괜찮아요

Sue

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
This was a 2 star rated hotel, so as expected, it was a little dated and needing some TLC but, it was clean and the bed was comfortable for a night’s sleep while travelling south.
2023년 10월에 1박 숙박함
답변 제공: Toni-Ann RediResponse Specialist 님, 2023년 11월 6일
Hello Sue,Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the Red roof Inn. We're happy to see that our clean rooms and comfortable beds positively impacted your stay. However, you indicated that the hotel was dated. I appreciate you bringing this to our attention. Feedback from our guests is always welcome as we at Red Roof strive to continuously improve the quality of our services.Thank you again for sharing your experience. We look forward to seeing you in your future travels here at Red Roof, to provide a more comfortable say.Sincerely,Toni-AnnRed Roof ManagementRediResponse Specialist