Metairie, New Orleans hotel rooms at the Wyndham Hotels

"This is the third time my family and I have stayed at the A/C. Housekeeping missed critical points when refreshing the room. The phone in the room never had a dial tone to call the front desk. The building needs foundation work as the flooring in our room has caulk to disguise the cracks. Also the valet wait was unbearable- often there was only one guy working. When we arrived the first room they gave us had not been cleaned from the prior occupants. "

"Not sure why reviews I read said was clean. Got to our room, not vacuumed well, toilet seat loose, tub enamel chipped, mirror looked broken on edges. Asked for room change. Front desk staff apologized and immediately moved us. New room again not vacuumed well, tub looked dirty on bottom. Went back down and again front desk apologized and immediately sent house keeping up. Windows thin, was on 15th floor and could hear all the noise out in street. Could hear people in room next to us. Had a room where you could do adjoining and could see the light of room next to us under the door. Battery in door lock died, had to get someone up to fix. They did fix right away. Definitely not a place you want to stay."

"Adorable place and staff was wonderful! Would definitely go back"

"wonderful atmosphere"

"The hotel was under construction when I stayed. I wrote to the hotel in advance of my stay and was reassured that they were "undergoing some minor renovations but the impact on guest areas should be minimal". On arrival, the restaurant, gymn, and pool were all closed for refurbishment. There was electrical and painting works going on outside my room on my floor. My courtyard patio for which I paid extra was unusable due to builders digging it up. The bathroom was old and tiny. Standing area was 4 x 3 feet. The sink taps leaked soaking me in water. The air con could not be altered so the room was too hot or too cold depending on the outside temperature. The extractor fan didn't work. The room had no usb charging points. The power points were so old that they couldn't hold an adaptor plug properly. There was not enough space for clothes just a few tiny drawers. Worst of all, the hotel management couldn't care less. They say they will respond to my issues but haven't done anything about it yet. The hotel lobby is beautiful but the rest of the hotel is very old and of a poor standard. I advise that you book another hotel in New Orleans and avoid this one. "

"None of the remote blinds in the room worked, so it was too dark during the day and too bright while we were trying to sleep. Everything else was okay. Beds weren’t horrible, but not great either,"

"Perfect location. We’ve stayed here several times. It’s our go-to."

"Immaculate room, great location "

"The concierge, Roxie McCovins is top shelf, very helpful and attentive to all our questions. She really does go above and beyond! Be ready for parking if you drive in, it is an extra $50+ a day to park in the hotel parking structure which to me seemed like they are milking the guests. No help from hotel just park and pay. Ok first to park in the hotel parking structure should be part of the hotel stay cost and not extra and second the parking payment should be included in the bill and not make you stand out in the parking lot downloading a QR code and paying the fee every day of the stay. No option we could find to pay all days at once just day by day so you have to remember to do that every day or they will boot your vehicle. A place as nice as the Westin should have a system that is better than this! The staff and rooms were all very good and what you would expect from them. The location is excellent and the shopping and view are great. Expedia might mention the parking thing above as when you are booking whatever you’re thinking is the cost if driving in it is $50+ more than the booking fee says. They also charge a post tax fee of $30 a day. So the final hotel bill is going to be around $100 a day more than the Expedia booking daily cost is. So overall very good place to stay but the management does nickel-and-dime you and seems like the exception is most will fly in so the drive in people are not enough to bother with. "