6/10 - 괜찮아요
Tiffany
단체 여행
2025년 10월 17일
좋아요: 청결 상태, 직원 및 서비스
Pool was under construction (no notice was given) the property needs updating, our sheets and comforter was not washed, their were fresh red blood spots on our comforter, hairs on our sheets. They did come an inspect and immediately changed our bedding. Room bar and amenities associated wasn't fully stocked. We witnessed 2 fights in the hallway we (our hotel neighbors and i) tried calling security/front desk multiple times with no answer so we contacted the police who were very swift with their arrival.The Owner/ manager was cursing out staff with no thought of his surroundings, using vicious words with no regard to professionalism. The way he spoke to his staff was inexcusable and threatening. It’s a beautiful hotel that needs updating and lessons on customer care.
Tiffany
2025년 8월에 4박 숙박함
