Dear Randell,Thank you so much for your kind words and the review you left for us. We are so happy to hear that you had a wonderful experience at our hotel. Guests' satisfaction is our top priority, and your positive feedback is very important for us! We look forward to welcoming you back in the future for another exceptional stay. Kind regards, Gianrico Esposito General Manager

Dear Roya,Thank you so much for your kind words and the review you left for us. We are so happy to hear that you had a wonderful experience at our hotel. Guests' satisfaction is our top priority, and your positive feedback is very important for us! We look forward to welcoming you back in the future for another exceptional stay. Kind regards, Gianrico Esposito General Manager

Dear Elaine, Thank you so much for the perfect review you left for us. We are thrilled to know that you had a wonderful experience at Excelsior Hotel Gallia. Your satisfaction is very important for us, and we are very happy to have reached your expectation. We look forward to welcoming you back in the future for another exceptional stay. Kind regards, Gianrico Esposito General Manager

Dear Mark, Thank you very much for such kind review. We are delighted to read that your recent stay with us was fully in line with your expectation. It has been a pleasure for us to look after you and we hope that next time you visit Milan you will choose to stay with us again. Kind regards, Gianrico Esposito General Manager

Dear Shahnaz,Thank you so much for your kind words and the perfect review you left for us. It is a great pleasure to hear that you had a wonderful experience, especially with our staff and with our Shiseido Spa. We are grateful for your positive feedback and thank you again for having choose our hotel. We look forward to welcoming you back in the future for another exceptional stay.Kind regards,Gianrico EspositoGeneral Manager

Dear galit, Thank you very much for such kind review. We are delighted to know that your recent stay with us was fully in line with your expectation. It has been a pleasure for us to look after you and we hope that next time you visit Milan you will choose to stay with us again. Kind regards, Gianrico Esposito General Manager

Dear Suzanne,Thank you very much for the excellent score you gave us with your review. We are very proud to see that you had a wonderful experience in our property. We are grateful for your positive feedback, and we look forward to welcoming you back in the future for another exceptional stay.Kind regards,Gianrico EspositoGeneral Manager

Dear Chip, Thank you so much for your kind words and the review you left for us.We are so happy to hear that you had a wonderful experience at our hotel.Guests' satisfaction is our top priority, and your positive feedback is very important for us!We look forward to welcoming you back in the future for another exceptional stay.Kind regards,Gianrico EspositoGeneral Manager

Dear Ray,Thank you for choosing our property for your last visit in Milan and we greatly appreciate the feedback you shared in your review. As we haven't full satisfied your expectation, if you have time, please reach us by email letting us know what we can improve in order to deliver an amazing experience to all our Guest. Thank you for choosing our establishment, and we hope to have the opportunity to exceed your expectations on your next visit.Kind regards,Gianrico EspositoGeneral Manager

Dear Nichole,thank you very much for the score given to us with this review. We are so proud to hear that you enjoyed your last stay in our property, and we look forward to welcoming you back in the future for another exceptional stay. Kind regards,Gianrico EspositoGeneral Manager

Dear john,We greatly appreciate the feedback you shared in your review. It is wonderful to hear that you had a positive experience with us. Thank you for choosing our hotel, and we hope to have the opportunity to exceed your expectations once again on your next visit.Kind regards,Gianrico EspositoGeneral Manager

Dear Sarah Al,We greatly appreciate the feedback you shared in your review. It is amazing to hear that you had a positive experience during your last stay in our hotel. We hope to have the opportunity to exceed your expectations once again on your next visit.Kind regards,Gianrico EspositoGeneral Manager

Dear michael,Thank you so much, we are grateful for your positive feedback you left for us. We are very happy to hear that you had a wonderful experience at our establishment, and we look forward to welcoming you back in the future for another exceptional stay.Kind regards,Gianrico EspositoGeneral Manager

Dear YINTING,Thank you for the amazing review you left for us. Guest's satisfaction is our top priority, and we are grateful for your positive feedback. We look forward to welcoming you back in the future for another exceptional stay.Kind regards,Gianrico EspositoGeneral Manager

Dear kristen,Thank you so much for the kind review you left for us. We are very happy that you had a wonderful experience in our hotel. We look forward to welcoming you back in the future for another exceptional stay.Kind regards,Gianrico Esposito General Manager

Dear Benjamin,Thank you so much for the perfect review you left for us. We are so proud to see a such positive feedback and to know you experienced an amazing stay with us. We look forward to welcoming you back in the future for another exceptional stay.Kind regards,Gianrico EspositoGeneral Manager

Dear Arlen,We greatly appreciate the feedback you shared in your review. We strive for perfection, and we will use your feedback to further improve our services and make necessary adjustments. Thank you for choosing our hotel, and we hope to have the opportunity to exceed your expectations on your next visit.Kind regards,Gianrico EspositoGeneral Manager

Dear Claudine, Thank you so much for your kind review you left for us.We are so happy to hear that you had a wonderful experience at our hotel.Guests' satisfaction is our top priority, and your positive feedback is very important for us!We look forward to welcoming you back in the future for another exceptional stay.Kind regards,Gianrico EspositoGeneral Manager

Dear Claudia, We are deeply sorry about the unfortunate situation that occurred with your reservation which has caused you such disappointment and put a negative spin on you overall impression of our hotel. Our Guests are always our number one priority hence we are concerned to read that this inconvenience was not handled in an efficient manner causing you upset and frustration during what was meant to be a most enjoyable vacation for what we extend our most sincere apologies. While we understand that our apologies might not change your perception of our hotel, we do hope that next time you return to our city you will give us another possibility to have you as our Guest.Thank you and kind regards,Gianrico EspositoGeneral Manager

Dear Phillip, Thank you so much for your kind review you left for us.We are so happy to hear that you had a wonderful experience at our hotel.Guests' satisfaction is our top priority, and your positive feedback is very important for us!We look forward to welcoming you back in the future for another exceptional stay.Kind regards,Gianrico EspositoGeneral Manager

Dear Sorcha, Thank you so much for your kind review you left for us.We are so happy to hear that you had a wonderful experience at our hotel.Guests' satisfaction is our top priority, and your positive feedback is very important for us!We look forward to welcoming you back in the future for another exceptional stay.Kind regards,Gianrico EspositoGeneral Manager

Dear Ghaith, We deeply apologize for the complete disappointment about your stay in our property.We take your feedback seriously and as a 5-star hotel, it is our responsibility to provide an exceptional and up-to-date accommodation experience for all our Guests.We are so sorry that there was nothing suitable for you in our hotel but thank you for bringing all these matters to our attention, we truly appreciate your feedback and will strive to improve your experience in the future.Best regards,Gianrico EspositoGeneral Manager

Dear Thomas, Thank you for sharing your feedback with us. Your experience is important to us, and we will take it into consideration as we continue to improve our services and amenities.We hope to have the opportunity to welcome you back.Kind regards,Gianrico EspositoGeneral Manager

Dear Scott,Thank you so much for your kind review you left for us.We are so happy to hear that you had a wonderful experience at our hotel.Guests' satisfaction is our top priority, and your positive feedback is very important for us!We look forward to welcoming you back in the future for another exceptional stay.Kind regards,Gianrico EspositoGeneral Manager

Dear Eric, Thank you for sharing your feedback with us. We apologize for the inconveniences you experienced during your stay.Your comments are important to us, and we will take them into consideration as we continue to improve our services.We hope to have the opportunity to welcome you back and provide a better experience in the future.Kind regards,Gianrico EspositoGeneral Manager

Dear Bruno, Thank you so much for your kind review you left for us.We are so happy to hear that you had a wonderful experience at our hotel especially in our wonderful roof bar.Guests' satisfaction is our top priority, and your positive feedback is very important for us!We look forward to welcoming you back in the future for another exceptional stay.Kind regards,Gianrico EspositoGeneral Manager

Dear Tracy,Thank you so much for your kind review. We are very happy to see that you had a wonderful experience in our hotel. Guest's satisfaction is our top priority, and we are grateful for your positive feedback. We look forward to welcoming you back in the future for another exceptional stay.Kind regards,Gianrico EspositoGeneral Manager

DearMr James,We greatly appreciate the feedback you shared in your review. It is wonderful to hear that you had a positive experience with us overall. We strive for perfection, and we will use your comments to further improve our services and make necessary adjustments. Thank you for choosing Excelsior Hotel Gallia, and we hope to have the opportunity to exceed your expectations on your next visit.Kind regards,Gianrico Esposito

Dear Iwan,We deeply apologize for the complete disappointment about your stay in our property.We take your feedback seriously and as a 5-star hotel, it is our responsibility to provide an exceptional experience for all our Guests.We are so sorry that there was nothing suitable for you in our hotel but thank you for sharing your feedback and we will strive to improve your experience in the future.Best regards,Gianrico EspositoGeneral Manager

Dear InesThank you so much for your feedback.We truly appreciate your nice review, and it has been a great pleasure to host you in our hotel. We look forward to welcoming you back in the future for another exceptional stay.Kind regards,Gianrico EspositoGeneral Manager

Dear Deejay,Thank you so much for the perfect review you left for us. We are more than happy to hear that you had a wonderful experience at Excelsior Hotel Gallia. We look forward to welcoming you back in the future for another exceptional stay.Kind regards,Gianrico EspositoGeneral Manager

Dear Jessica,We apologize for the disappointment you experienced with the condition of your room and for the issue with the lights. We take your feedback seriously and will work diligently to rectify the issues you mentioned, ensuring that our rooms are in impeccable condition for our guests. Thank you for choosing our hotel, and we hope to have the opportunity to provide you with an improved stay in the future.Kind regards,Gianrico EspositoGeneral Manager

Dear Ahmed, We greatly appreciate the feedback you shared in your review.We strive for perfection, and we will use your score regarding your recent stay to further improve our services and make necessary adjustments. Thank you for choosing our hotel, and we hope to have the opportunity to exceed your expectations on your next visit.Kind Regards,Gianrico Esposito

Dear Kasey,We greatly appreciate the feedback you shared in your review. It is wonderful to hear that you had a positive experience with us overall. We strive for perfection, and we will use your comments to further improve our services and make necessary adjustments. Thank you for choosing our hotel, and we hope to have the opportunity to exceed your expectations on your next visit.Kind regards,Gianrico Esposito

Dear Roy, Thank you so much for the perfect review you left for us. We are thrilled to hear that you had a wonderful experience at our establishment. Your satisfaction is our top priority, and we are grateful for your positive feedback. We look forward to welcoming you back in the future for another exceptional stay.Kind Regards,Gianrico Esposito

Dear Guest, it is always a pleasure to receive our Guests' feedback so we thank you for taking time to provide yours. We are happy to read that you enjoyed your stay and it was perfectly in line with your expectations. We look forward to welcoming you back on another occasion. Kind regards, Gianrico Esposito

Dear Rubina, thank you so much for the review you left for us. We are thrilled to hear that you had a wonderful experience at our establishment. Your satisfaction is our top priority, and we are grateful for your positive feedback. We look forward to welcoming you back in the future for another exceptional stay.Kind regards,Gianrico Esposito

Dear Patrick, thank you so much for your nice review. We are so happy to hear that you had a memorable stay with us. Guests' satisfaction is our top priority, and we want to say thank you for your positive feedback.We hope to welcome you back in the future for another exceptional stay.Kind regards,Gianrico Esposito

Dear Cynthia, Thank you so much for your perfect review you left for us. It is a great pleasure to hear that you had a wonderful experience at our establishment. Your satisfaction is our top priority, and we are grateful for your positive feedback. We look forward to welcoming you back in the future for another exceptional stay.Kind regards,Gianrico Esposito

Dear Angela,Thank you so much for your kind words and the perfect review you left for us. It is a great pleasure to hear that you had a wonderful experience at our establishment. Your satisfaction is our top priority, and we are grateful for your positive feedback. We look forward to welcoming you back in the future for another exceptional stay.Kind regards,Gianrico EspositoGeneral Manager

Dear james m,We greatly appreciate the feedback you shared in your review. It is wonderful to hear that you had a positive experience with us overall. We strive for perfection, and we will use your comments to further improve our services and make necessary adjustments. Thank you for choosing our hotel, and we hope to have the opportunity to exceed your expectations on your next visit.Kind regards,Gianrico EspositoGeneral Manager

Dear Najwa, Thank you for sharing your feedback. We are delighted to hear that you found our hotel to be conveniently located, allowing for easy access to the main attractions of Milan. It's also wonderful to know that our staff provided you with courteous and helpful service. We strive to ensure that our guests have a pleasant and enjoyable stay, and your kind words are greatly appreciated. Thank you for choosing our hotel, and we hope to have the pleasure of welcoming you back in the future.Kind regards, Gianrico EspositoGeneral Manager

Dear Tashi,We are sorry to learn that your stay in our property was below your expectations. Providing exceptional service is one of our top priorities, and we apologize for falling short of your expectations. We take your feedback seriously and will address this matter with our team to ensure improvements are made. Thank you for bringing this to our attention, and we hope for the opportunity to provide you with a better experience in the future.Kind regards, Gianrico EspositoGeneral Manager

Dear Yacoub, Thank you for your recent stay and for sharing your feedback. It is great to see that you enjoyed our location, service and cleanliness. We look forward to welcoming you back in the near future, where you would be able to enjoy one of our newly refurbished rooms.Kind regards, Gianrico EspositoGeneral Manager

Dear Richard, Thank you for your excellent review score and feedback. We are glad to read that you enjoyed our proximity to Milano Centrale. Shall your travels bring you back to Milan, we hope to welcome you at the Excelsior Hotel Gallia. Kind regards, Gianrico EspositoGeneral Manager

Dear Vivek, Thank you for your recent stay and for sharing your feedback. We look forward to hosting you next time your travels bring you to Milan. Kind regards, Gianrico EspositoGeneral Manager

Dear Christopher,It makes us proud that all the staff members which with you interacted were hospitable and most importantly were able to transmit a sense of luxury.We are very sorry to read that some of the aspects of your stay were not satisfactory.Regarding the room furniture, I am happy to tell you that we are currently working on refreshing our rooms, and you will probably be pleasantly surprised on your next visit. We look forward to hosting you next time your travels should bring you Milan. Kind regards, Gianrico Esposito General Manager

Dear patricia,Thank you very much for such wonderful review. We are honored to know that you think so highly of our hotel.We hope to have the opportunity to welcome you back on another occasion!Kind regards, Gianrico Esposito General Manager

Dear Nazem,Thank you very much for your kind words about our hotel and staff, we greatly appreciate it and we feel proud that we managed to make your experience this extra special.Everyone here takes pride in what we do and it's through feedback like yours that we continue to always try our best.It is wonderful to know that your stay was fabulous all around and we cannot wait to welcome you back next time you visit Milan.Kind regards,Gianrico Esposito General Manager

Dear Steven, Thank you for your stellar review. We look forward to welcoming you at the Excelsior Hotel Gallia on your next travels to Milan. Kind regards, Gianrico EspositoGeneral Manager