2/10 Terrible
Monica
Traveled with family
May 22, 2024
Disliked: Cleanliness, amenities, property conditions & facilities
Do not recommend. The pictures are deceiving. This property was not cleaned well and we had issues with the tub draining on our first night. It was disturbing the residue it left. When checking-in the staff did arrange a quick check-in but they never seemed positive and it was all straight business (if you're working in hospitality and guests are arriving for check-in I would expect a little more then looking miserable, bored and looking like you couldn't be bothered). I won't ever book with Italianway again and don't recommend ever booking accommodation through large rental companies like this. The amenities available were limited. Simple things like tea, coffee, sugar, a proper water filtered Brita prior to arrival should be provided. The bed frame, kitchen table chairs and sofa were stained and need to be replaced. The floors need a deep clean and everything in general needs a proper scrub down. The bathroom sink taps were loose and terribly water stained (I used my own cleaning wipes upon arrival to clean it). We were four people staying & they only provided shower amenities for 1 person and did not have enough toiler paper for our 4 nights upon arrival. However the one positive thing I will say is they did communicate and they did resolve the bathtub drain issue (not until the 2nd day) and provided toilet paper when requested. However they need to have major improvements in their cleanliness standards and need to look into hiring a different cleaning company.
Monica
Stayed 4 nights in May 2024