Find Waterpark Hotels in Minneapolis - St. Paul, MN

"The Pool was very dirty. "

"Great hotel, lovely accommodations, except the person who checked us in was unfriendly and made us feel like we were bothering her when we were checking in. No smile, no greeting, only a frown and unfriendly look. Her name was Annaliss."

"Besides the tub being very worn out the room was good. My only complaint is I went for food in the morning… and they had bagels, bread, coffee, and jelly. No cream cheese that I could find or anything. It’s like a fake offering. Took a coffee and left. "

"Property could use some updating, however, you take the good with the bad. Close proximity to everything. Definitely walkable area especially to the mall and restaurants. Free shuttle to mall and airport. Two indoor pools that are well maintained along with a larger than avg hot tub. My room had two queen beds. Mattresses were not the best. One was very lopsided and the other sunken in middle. But still had decent nights sleep. Pillows were comfortable and not worn down. I do like a firmer mattress so a softer mattress doesn’t work for me. But again, fine for price. Breakfast was decent, what you’d expect from hotel. Several hot and cold options. I was impressed that kitchen staff was still replenishing breakfast items throughout and despite breakfast ending at 9:30 they were still replenishing hot items at 9:20. Making sure everyone had what they wanted. Pools were clean and heated. I used pool several times during my stay, only once were the chemicals a bit on the stronger side and was still manageable. If using pool earlier when the pool is “shocked” you may have the chemical issue. I swim often and am used to pool shock chemicals. The pool staff did take numbers and tests to make sure ph was ok. I witnessed this myself. Overall a great stay. Staff was pleasant and helpful. Only issue I had with staff was taking shuttle to airport and the driver saying I wasn’t on the list. I did put my name on the list two days prior but was able to still ride. "

"I was charged $16.28 and this was a pre-paid reservation. There should be no charges and there is no number to call the hotel directly. Terrible customer service for a hotel."