"The property is absolutely gorgeous and deserves 5 stars, food and drinks were also great. We were there 8 days and more often than not we received poor service. I was standing waiting twice while employees had their backs turned and on their cell phones, sometimes the service felt like me ordering a drink was an inconvenience. The service was the only reason I chose the Ritz Carlton and I have consistently received better service at non 5 star hotels, they fell extremely short in every way. Room, restaurants, ambiance and amenities are amazing"
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