전용 해변, 백사장

힐튼 스카네스 모나스티르 비치 리조트 여행 후기

5 out of 5
힐튼 스카네스 모나스티르 비치 리조트
Zone Touristique Dkhila, Monastir, Monastir Governate

이용 후기

8.8

훌륭해요

평점 10 - 훌륭해요. 48개 이용 후기 중 33개" "
평점 8 - 좋아요. 48개 이용 후기 중 6개" "
평점 6 - 괜찮아요. 48개 이용 후기 중 5개" "
평점 4 - 별로예요. 48개 이용 후기 중 0개" "
평점 2 - 너무 별로예요. 48개 이용 후기 중 4개" "

9.2/10

청결 상태

8.4/10

직원 및 서비스

9.0/10

편의 시설/서비스

8.8/10

숙박 시설 상태 및 시설

8.6/10

친환경

이용 후기

10/10 - 훌륭해요

J Nicolas

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Très bien, restaurant à la carte très dispendieux parcontre, il faut aller à Sousse ou Monastir pour manger à l’extérieur ;)
2024년 4월에 2박 숙박함
답변 제공: Eya Ben Othmen 님, 2024년 4월 25일
Cher J Nicolas,Nous vous remercions pour votre retour positif ! Nous sommes ravis que vous ayez passé un bon séjour parmi nous. En ce qui concerne le restaurant à la carte, nous prenons note de vos commentaires. Nous comprenons que nos tarifs puissent être perçus comme élevés, mais ceux-ci sont nécessaires pour assurer la qualité de nos produits et services à nos clients.Nous sommes désolés si cela a affecté votre expérience.Encore une fois, merci de votre avis. Nous espérons avoir le plaisir de vous accueillir à nouveau et de vous offrir une expérience encore plus satisfaisante lors de votre prochain séjour.

8/10 - 좋아요

Emir

가족 여행
좋아요: 청결 상태
별로예요: 숙박 시설 상태 및 시설
2024년 2월에 1박 숙박함
답변 제공: Laura Gobbi - Guest Relation Manager 님, 2024년 3월 2일
Dear Emir, Thank you sincerely for sharing your experience with us and for your rating. Your feedback is invaluable to us, and we are delighted to hear that you overall enjoyed your stay.We hope to have the pleasure of welcoming you back and providing you with an even more satisfying experience on your next visit.Best regards,

10/10 - 훌륭해요

Soumaya

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Rien à dire tout est magnifique, bravo pour toutes l'équipe de l'hôtel
2024년 2월에 1박 숙박함
답변 제공: Laura Gobbi - Guest Relation Manager 님, 2024년 2월 24일
Chère Mm.Soumaya, Merci infiniment d'avoir pris le temps de partager avec nous votre feedback concernant votre récente expérience au Hilton Skanes Monastir et pour vos commentaires ! Nous sommes ravis d'apprendre que vous avez passé un séjour fantastique dans notre hôtel. Vos aimables paroles seront partagées avec toute notre équipe, et nous apprécions sincèrement votre reconnaissance de leur travail acharné. Nous espérons avoir le plaisir de vous accueillir à nouveau très bientôt pour un autre séjour magnifique. Cordialement

10/10 - 훌륭해요

Janessa

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This is a new hotel. Chic and lovely rooms. (If you don't want to see someone naked as they get out of the shower close your eyes as it is not in a separate area and can be seen from the bedroom/living area.) The outside pool area is top-class. Food was tasty, but not very varied when we were there perhaps because the hotel was not very full. Staff were helpful, cheerful and very friendly - a definite plus factor. Looking toward the sea is a beautiful vista. A building site is in front of the hotel, but you don't have to look. There are no shops or eateries near the hotel.
2024년 2월에 2박 숙박함
답변 제공: Laura Gobbi - Guest Relation Manager 님, 2024년 2월 24일
Dear Janessa, Thank you for taking the time to share with us your recent experience. We appreciate your kind words about our rooms, outside pool area, and the helpful and friendly staff. Your feedback regarding the shower setup and the limited variety of food during your stay is duly noted, and we will strive to address these concerns to enhance the overall guest experience. We apologize for any inconvenience caused by the construction site in front of the hotel and the lack of nearby amenities. We hope to have the opportunity to welcome you back in the future for an even more enjoyable stay.

8/10 - 좋아요

Zakaria

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 2월에 3박 숙박함
답변 제공: Laura Gobbi - Guest Relation Manager 님, 2024년 2월 24일
Dear Zakaria, Thank you for taking the time to review your recent experience at Hilton Skanes Monastir. We hope to have the pleasure of welcoming you again very soon.Best Regards

10/10 - 훌륭해요

Emir

2024년 1월에 1박 숙박함
답변 제공: Gobbi Laura - Guest Relation Manager 님, 2024년 2월 11일
Dear EmirThank you for your rating ! We hope to welcome you soon in our hotel. Best Regards

10/10 - 훌륭해요

marie claire

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
excellent accueil confort et qualite des repas egt petit dej’
2024년 1월에 7박 숙박함
답변 제공: Gobbi Laura - Guest Relation Manager 님, 2024년 1월 28일
Chère Marie Claire, Merci d'avoir pris le temps de partager avec nous votre expérience concernant votre récent séjour au Hilton Skanes Monastir. Nous sommes ravis de lire que celle-ci a été à la hauteur de vos attentes et sachez que nous allons partager vos commentaires positifs avec l'ensemble de notre équipe en guise d'encouragement. Nous vous remercions d'avoir choisi notre établissement et nous espérons avoir le plaisir de vous accueillir de nouveau très prochainement. Cordialement

10/10 - 훌륭해요

Emir

2024년 1월에 1박 숙박함
답변 제공: Gobbi Laura - Guest Relation Manager 님, 2024년 1월 28일
Dear Emir,Thank you for taking the time to rate your recent experience at the Hilton Skanes Monastir!We are delighted to see that it met your expectations, and we appreciate you choosing our establishment for your stay.We hope to have the pleasure of welcoming you again very soon.Best regards,

10/10 - 훌륭해요

Scott

2024년 1월에 2박 숙박함
답변 제공: Gobbi Laura - Guest Relation Manager 님, 2024년 1월 22일
Dear Scott, We appreciate you taking the time to rate your experience at our establishment, and we are delighted to read that it lived up to your expectations! We hope to have the opportunity to welcome you again very soonBest Regards

2/10 - 너무 별로예요

Ahmed

가족 여행
좋아요: 청결 상태
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
Horrible. On a réservé une chambre avec deux lits doubles. En arrivant on se retrouve avec une chambre avec deux lits simples. Il a fallu changer la chambre 3 fois ( le premier changement, la réception nous donne une chambre avec une odeur horrible. Le deuxième changement, une chambre avec une fuite d’air et un sifflement insupportable ) pour arriver à une chambre conforme à la réservation. Pour rattraper tout ces défauts, le manager nous a offert un dinner dans un restaurant à la carte. L’hotel n’est pas digne à son nom malheureusement.
2024년 1월에 1박 숙박함
답변 제공: Gobbi Laura - Guest Relation Manager 님, 2024년 1월 16일
Cher M. Ahmed,Nous vous remercions d'avoir pris le temps de partager vos commentaires, et nous sommes sincèrement désolés de constater que votre expérience n'a pas répondu à vos attentes. Nous vous présentons nos excuses pour les désagréments rencontrés lors de votre séjour, qui ne reflètent en aucun cas nos normes habituelles de qualité.Nous comprenons que les inconvénients liés aux changements de chambres aient pu influencer négativement la qualité de votre séjour. Ces problèmes ne sont pas représentatifs de nos standards habituels, et nous prenons ces incidents très au sérieux. Soyez assuré que les départements concernés ont été informés afin de remédier aux problèmes que vous avez signalés et d'éviter toute récidive.Votre expérience demeure une priorité pour nous, et nous espérons sincèrement avoir l'opportunité de regagner votre confiance lors d'un prochain séjour.Cordialement

10/10 - 훌륭해요

Inas

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Would definitely comeback
2024년 1월에 2박 숙박함
답변 제공: Gobbi Laura - Guest Relation Manager 님, 2024년 1월 15일
Dear Inas Thank you for taking the time to share your experience about your recent stay at our resort. Your feedback is greatly appreciated. We are glad to read that you were fully satisfied with your overall hotel experiences.We thank you for staying with us and hope to have the opportunity to welcoming you back in a near future. Yours Sincerely,

10/10 - 훌륭해요

Hachem

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2024년 1월에 2박 숙박함
답변 제공: Gobbi Laura - Guest Relation Manager 님, 2024년 1월 12일
Dear Hachem, We appreciate you taking the time to share your experience at Hilton Skanes Monastir, and we are delighted to see that it lived up to your expectations!We hope to welcome you back soon.

10/10 - 훌륭해요

Kenda

2024년 1월에 4박 숙박함
답변 제공: Gobbi Laura - Guest Relation Manager 님, 2024년 2월 11일
Dear Kenda, Thank you for your rating ! We hope to welcome you soon in our hotel. Best Regards

10/10 - 훌륭해요

Youssef

가족 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 1월에 6박 숙박함
답변 제공: Gobbi Laura - Guest Relation Manager 님, 2024년 1월 12일
Dear youssef, We appreciate you taking the time to share your experience at Hilton Skanes Monastir, and we are delighted to see that it lived up to your expectations!We hope to welcome you back soon.

10/10 - 훌륭해요

MEDARD

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 1월에 1박 숙박함
답변 제공: Gobbi Laura - Guest Relation Manager 님, 2024년 1월 12일
Dear Medard, We appreciate you taking the time to share your experience at Hilton Skanes Monastir, and we are delighted to see that it lived up to your expectations!We hope to welcome you back soon.

10/10 - 훌륭해요

Mostefa

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 2박 숙박함
답변 제공: Gobbi Laura - Guest Relation Manager 님, 2024년 1월 12일
Dear Mostefa, We appreciate you taking the time to rate your experience at Hilton Skanes Monastir, and we are delighted to see that it lived up to your expectations!We hope to welcome you back soon.

10/10 - 훌륭해요

Carina

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Beautiful hotel
A lovely hotel, with friendly staff. Came here with my family and we all loved it.
2023년 12월에 2박 숙박함
답변 제공: Gobbi Laura - Guest Relation Manager 님, 2023년 12월 29일
Dear Carina, Greetings from Hilton Skanes Monastir Beach Resort!Thank you for taking the time to share your experience about your recent stay at our resort. Your feedback is greatly appreciated. We are glad to read that you were fully satisfied with your overall hotel experiences.Rest assured that we have shared your positive ratings and comments to all our team members as an encouragement. We thank you for staying with us and hope to have the opportunity to welcoming you back in a near future. Yours Sincerely,

10/10 - 훌륭해요

Mostefa

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 1박 숙박함
답변 제공: Gobbi Laura - Guest Relation Manager 님, 2023년 12월 19일
Dear Mostefa, Thank you for choosing our hotel and for the great rating! We hope to welcome you back soon.

10/10 - 훌륭해요

Mostefa

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Excellent
2023년 12월에 2박 숙박함
답변 제공: Gobbi Laura - Guest Relation Manager 님, 2023년 12월 19일
Dear Mostefa, Thank you for choosing our hotel and for the great rating! We hope to welcome you back soon.

10/10 - 훌륭해요

Kenda

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was very convenient for me and the place is beautiful. Seaview is Magnifique and the staff is very nice. I will come back to this place all the time to his. Five minute walk from the clinic. I came to see Carthage clinic.
2023년 11월에 1박 숙박함
답변 제공: Gobbi Laura - Guest Relation Manager 님, 2023년 12월 19일
Dear Kenda,We deeply appreciate you sharing your experience with us. It brings us immense joy to learn that your expectations were met during your stay. Your delight in our location and the mesmerizing sea view brings us great satisfaction. Our dedicated team continuously endeavors to offer exceptional service, and we are thrilled that their hospitality resonated with you. Rest assured that we will share your comment with all our team members as an encouragement. We thank you for staying with us and hope to have the opportunity to welcoming you back in a near future.Warm Regards,

10/10 - 훌륭해요

Mostefa

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 2박 숙박함
답변 제공: Laura Gobbi - Guest Relation Manager 님, 2023년 11월 23일
Dear Mostefa,We sincerely appreciate you dedicating time to note your recent stay experience at our resort.We thank you for staying with us and hope to have the opportunity to welcoming you back in a near future. Yours Sincerely,

10/10 - 훌륭해요

Mostefa

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 2박 숙박함
답변 제공: Laura Gobbi - Guest Relation Manager 님, 2023년 11월 23일
Dear Mostefa, Greetings from Hilton Skanes Monastir Beach Resort!Thank you for taking the time to share your experience about your recent stay at our resort. Your feedback is greatly appreciated. We thank you for staying with us and hope to have the opportunity to welcoming you back in a near future. Yours Sincerely,

10/10 - 훌륭해요

Salem

2023년 10월에 2박 숙박함
답변 제공: Laura Gobbi - Guest Relation Manager 님, 2023년 11월 23일
Dear Salem, Greetings from Hilton Skanes Monastir Beach Resort!We sincerely appreciate you dedicating time to note your recent stay experience at our resort.Your feedback is greatly appreciated. We thank you for staying with us and hope to have the opportunity to welcoming you back in a near future. Yours Sincerely,

10/10 - 훌륭해요

Driss

Hilton Monastir une bonne adresse.
Très bon séjour.
2023년 10월에 2박 숙박함
답변 제공: Laura Gobbi - Guest Relation Manager 님, 2023년 10월 24일
Cher Driss, Nous vous remercions d'avoir prit le temps de partager votre expérience concernant votre récent séjour parmi nous. Nous sommes ravis de lire que celle-ci a été satisfaisante et nous espérons vous accueillir de nouveau très prochainement. Cordialement

10/10 - 훌륭해요

Baya chatti

2023년 10월에 3박 숙박함
답변 제공: Laura Gobbi - Guest Relation Manager 님, 2023년 10월 16일
Dear Baya, Thank you for rating your experience regarding your recent stay at the Hilton Skanes Monastir Beach Resort.We hope to see you again very soon. Sincerely

10/10 - 훌륭해요

Navaratnam

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Nice
2023년 9월에 1박 숙박함
답변 제공: Laura Gobbi - Guest Relation Manager 님, 2023년 10월 5일
Dear Navaratnam, Thank you for taking the time to note your recent stay at the Hilton Skanes Monastir.We thank you for choosing our hotel to stay and hope to have the opportunity to welcome you again soon.Best Regards

10/10 - 훌륭해요

Mostefa

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 3박 숙박함
답변 제공: Laura Gobbi - Guest Relation Manager 님, 2023년 10월 5일
Dear Mostefa, Dear Hafed, Thank you for taking the time to note your recent stay at the Hilton Skanes Monastir.We thank you for choosing our hotel to stay and hope to have the opportunity to welcome you again soon.Best Regards

6/10 - 괜찮아요

Hafed

2023년 8월에 3박 숙박함
답변 제공: Laura Gobbi - Guest Relation Manager 님, 2023년 10월 5일
Dear Hafed, Thank you for taking the time to note your recent stay at the Hilton Skanes Monastir.We thank you for choosing our hotel to stay and hope to have the opportunity to welcome you again soon.Best Regards

8/10 - 좋아요

Faycal

가족 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Suite bien équipée Piscine à eau de mer et toboggan
2023년 8월에 2박 숙박함
답변 제공: Laura Gobbi - Guest Relation Manager 님, 2023년 9월 11일
Cher Faycal, Bienvenue au Hilton Skanes Monastir Beach Resort !Merci d'avoir pris le temps de partager votre expérience concernant votre récent séjour dans notre complexe.Vos commentaires sont très appréciés.Nous sommes heureux de lire que vous avez été pleinement satisfait de vos expériences globales à l'hôtel. Nous vous remercions d'avoir choisi de rester avec nous et espérons avoir l'occasion de vous accueillir à nouveau très prochainement. Cordialement,

8/10 - 좋아요

Aida

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 8월에 6박 숙박함
답변 제공: Laura Gobbi - Guest Relation Manager 님, 2023년 9월 11일
Dear Aida, Thank you for taking the time to rate your recent experience at the Hilton Skanes Monastir Beach Resort! We are glad to read that you were satisfied with your overall hotel experiences.We thank you for staying with us and hope to have the opportunity to welcoming you back in a near future. Yours Sincerely,

10/10 - 훌륭해요

Mosbah

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Hôtel respecter
2023년 8월에 5박 숙박함
답변 제공: Laura Gobbi - Guest Relation Manager 님, 2023년 8월 13일
Dear MosbahGreetings from Hilton Skanes Monastir Beach Resort!Thank you for taking the time to share your experience about your recent stay at our resort. We hope to have the opportunity to welcoming you back in a near future. Yours Sincerely,

6/10 - 괜찮아요

Jean Pascal

출장 여행
좋아요: 청결 상태, 직원 및 서비스
2023년 8월에 1박 숙박함
답변 제공: Laura Gobbi - Guest Relation Manager 님, 2023년 8월 13일
Dear Jean Pascal Thank you for taking the time to share your experience about your recent stay at our resort. We hope to have the opportunity to welcoming you back in a near future. Yours Sincerely,

2/10 - 너무 별로예요

Akthem

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 객실의 편안함
2023년 8월에 2박 숙박함
답변 제공: Laura Gobbi - Guest Relation Manager 님, 2023년 8월 13일
Dear Akthem, Thank you for taking the time to share your experience regarding your recent stay at our hotel, although we are sorry that it did not meet your expectations.We hope that we will have the opportunity to welcome you back to our hotel in the future to provide you with a much-improved experience.Yours sincerely ,

10/10 - 훌륭해요

Hana

아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Beautifully designed Hilton hotel in Monastir! The hotel and rooms were very clean and well kept, the restaurant options had great food and the highlight was the seawater pool! The staff was very professional and accommodating. My son is a super picky eater and he would it eat any of the lunch options so the chef made him a special custom sandwich and fries which he loved! The desserts and the snack bar were so delicious too! Thanks for a wonderful stay!
2023년 7월에 2박 숙박함
답변 제공: Laura Gobbi - Guest Relation Manager 님, 2023년 8월 6일
Dear Hana,Greetings from Hilton Skanes Monastir Beach Resort!Thank you for taking the time to share your experience about your recent stay at our resort. Your feedback is greatly appreciated. We are glad to read that you were fully satisfied with your overall hotel experiences. Rest assured that we have shared your positive ratings and comments to all our team members. We thank you for staying with us and hope to have the opportunity to welcoming you back in a near future. Yours Sincerely,

6/10 - 괜찮아요

Magali

2023년 7월에 7박 숙박함
답변 제공: Laura Gobbi - Guest Relation Manager 님, 2023년 9월 11일
Dear Magali, Thank you for taking the time to rate your recent experience at the Hilton Skanes Monastir Beach Resort!We thank you for staying with us and hope to have the opportunity to welcoming you back in a near future. Yours Sincerely,

10/10 - 훌륭해요

Zied 님, Paris

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 7월에 1박 숙박함
답변 제공: Laura Gobbi - Guest Relation Manager 님, 2023년 8월 6일
Dear Zied, Greetings from Hilton Skanes Monastir Beach Resort,Thank you for your 5 stars! We thank you for staying with us and hope to have the opportunity to welcoming you back in a near future.

10/10 - 훌륭해요

Oubeidallah

2023년 7월에 2박 숙박함
답변 제공: Laura Gobbi - Guest Relation Manager 님, 2023년 7월 29일
Dear Oubeidallah, Thank you for your rating! We are delighted to see that your experience at the Hilton Skanes Monastir meet your expectations.We thank you for staying with us and hope to have the opportunity to welcoming you back in a near future.

8/10 - 좋아요

Hamid

V
2023년 7월에 3박 숙박함
답변 제공: Laura Gobbi - Guest Relation Manager 님, 2023년 7월 29일
Dear HamidThank you for your rating! We are delighted to see that your experience at the Hilton Skanes Monastir meet your expectations.We thank you for staying with us and hope to have the opportunity to welcoming you back in a near future.

2/10 - 너무 별로예요

Nabil

가족 여행
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 7월에 3박 숙박함
답변 제공: Laura Gobbi - Guest Relation Manager 님, 2023년 7월 29일
Dear Nabil Thank you for taking the time to provide us with your feedback regarding your recent stay at the Hilton Skanes Monastir Beach Resort. We are sorry to see that your experience did not meet your expectations.We hope that we will have the opportunity to welcome you back to our hotel in the future to provide you with a much-improved experience.

8/10 - 좋아요

Sami

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 7월에 7박 숙박함
답변 제공: Laura Gobbi - Guest Relation Manager 님, 2023년 7월 29일
Dear Sami, Thank you for your rating! We are delighted to see that your experience at the Hilton Skanes Monastir meet your expectations.We thank you for staying with us and hope to have the opportunity to welcoming you back in a near future.

10/10 - 훌륭해요

Souhir

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 7월에 1박 숙박함
답변 제공: Laura Gobbi - Guest Relation Manager 님, 2023년 7월 29일
Chère Souhir, Merci pour votre note! Nous sommes ravis de voir que votre expérience au Hilton Skanes Monastir ai été à la hauteur de vos attentes. Nous vous remercions d'avoir choisi notre resort pour séjourner et espérons avoir l'occasion de vous accueillir à nouveau très prochainement.

2/10 - 너무 별로예요

Chaimaa

가족 여행
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
Cette hôtel ne vaut pas un 4 étoile et le nom Hilton n’est pas digne des prestations proposés! Nous avons eu notre chambre 18h ça commence déjà bien avec 1 bébé de 1 mois j’ai du attendre!!! J’ai payé une suite deux lit double on me donne une chambre avec un lit double le chef réception me dit que y a pas de lit double alors qu’il est bien mentionné dans ma réservation suite deux lit double avec all inclusive le chef réceptionniste me dit encore une fois que j ai pas droit à all inclusive il a fallu que sa collègue lui montre suite double all inclusive le climatiseur et cassée on a dormis avec 28 degré avec mon bébé et mes deux enfants transpirant!!!! 600€ la nuit et partie à la poubelle !!! Niveau restauration les serveurs sourie juste au touriste européen honte à vous!!!!!! Éviter cette hôtel merci au chef réception d’avoir crier sur moi hier devant mes enfants quand j’ai demandé à avoir mes droit et ma suite de lit double !!!!
2023년 7월에 1박 숙박함
답변 제공: Laura Gobbi - Guest Relation Manager 님, 2023년 7월 29일
Chère ChaimaaMerci d'avoir pris le temps de nous faire part de vos commentaires concernant votre récent séjour au Hilton Skanes Monastir Beach Resort. Nous sommes désolés de lire que votre expérience n'a pas été à la hauteur de vos attentes et soyez assurés que nous avons escaladé vos commentaires pour éviter toute récidive.Veuillez noter que nous prenons tous les commentaires au sérieux et que nous examinerons les vôtres avec notre équipe de direction pour répondre aux domaines de préoccupation que vous avez mis en évidence. Madame, nous apprécions vos commentaires et espérons que nous aurons l'occasion de vous accueillir à l'avenir dans notre hôtel pour vous offrir une expérience bien meilleure.Merci d'avoir choisi de rester avec nous. Cordialement,

10/10 - 훌륭해요

Stéphane

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 6월에 7박 숙박함
답변 제공: Laura Gobbi 님, 2023년 6월 28일
Cher M. Stéphane, Chaleureuses salutations du Hilton Skanes Monastir Beach Resort !Merci d'avoir pris le temps de partager votre expérience concernant votre récent séjour dans notre hôtel. Nous sommes heureux de lire que vous avez été pleinement satisfait de vôtre expérience parmi nous. Nous vous remercions d'avoir choisi notre resort pour séjourner et espérons avoir l'occasion de vous accueillir de nouveau très prochainement.Cordialement,

6/10 - 괜찮아요

Thomas

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Disapointed
The arrival was great and my room and the Hotel it self was great which i got as early as 11. Thanks .. but 1. They make Me pay once again at check in which make it impossible to undo.. it took 20 minutes when i checked out and then i got refound in TND? For the reccords i did not have time to change them st AirPort due to the many people and the long time handling st Hotel. I hade to give away 200 tnd. 2. I know the Hotel was new, But nowhere to see that they did not serve any alkohol yet... 3. One pub had no food yet, just softdrinks.. I liked the Hotel Itself But this time i was Happy just to stay one night..
2023년 5월에 1박 숙박함
답변 제공: Laura Gobbi 님, 2023년 5월 23일
Dear Mr. Thomas Fredrikson, Thank you for sharing your feedback regarding your recent stay at our hotel. We are sorry to read about your overall experience encountered at the hotel especially with the payment issue upon arrival, availability of food in our pub and refund upon departure. On behalf of my team, I would like to apologies for the inconvenience encountered. Rest assured that we have escalated your comments to the concerned department to avoid any future occurrence. In addition, regarding your feedback about the alcohol services, kindly note that same has been communicated to our management team and we hope that we are able to provide the service for your next visit at our beach resort. Moreover, we appreciate your positive comments about the arrival process and the overall quality of your room and our hotel. Mr. Fredrikson, please note that we take all feedback seriously and hope that we will have the opportunity to welcome you back to our hotel in the future to provide you with a much-improved experience. Thank you for choosing to stay with us. Yours Sincerely,