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"The room "

"I would rate this hotel as below average.Unfortunately, our stay was not very comfortable. First of all, the bathroom was not clean — there were hairs in the bathtub, which made it feel unhygienic. Secondly, the view was very disappointing. Instead of something pleasant, we were facing a roof with ventilation equipment, which made the room feel more like a basement than a proper hotel room. Parking was also an issue, as we were charged extra for it, which was not clearly communicated in advance. In addition, there were not enough towels. Basic amenities were missing as well. There were no toothbrushes or toothpaste available, and even when we asked to purchase them, the hotel said they didn’t have any. Overall, the room felt quite uncomfortable. It might be okay for a very short stay just to sleep for one night, but I would not choose this hotel again for a longer stay. "

"Good Location "

"Exactly as described! Rooms were big, beds and pillows comfortable, continental breakfast had plenty of options, and they were able to hold bags before/after check in. Would absolutely stay here again! "

"The staff was fantastic! We arrived two hours early and were upgraded and given a room since ours wasn’t ready yet. We went to see Lady Gaga and unfortunately she canceled. The staff help us find something else to do. The room was neat and clean."

"This hotel is perfect location if you’re attending a concert at MTELUS, 5 mins walk. Nice mall within also 7 mins walk. Was pleased with the room that included with fridge and microwave. Breakfast was ok. Like that I was able to get a hot tea after hours. Very disappointed, the reception not able to extend my check out time by 2 hours due to my flight time. Oh well."

"Great check in. Front desk staff were friendly and treated us like VIPs. Room was great but AC didn't work. We informed front desk in the morning. Close to everything."

"My stay was O-Kay"

"The room was okay. Weird layout with a tiny bathroom. There was garbage left in our room when we arrived and a broken light. We notified staff and they came promptly to address our concerns. One of the elevators was broken and I have to say the other elevator was the smallest and scariest elevator I have ever been on. The staircase beside our room was the worst part of the hotel. Full of garbage and smelled like urine and fish. Overall I would only stay at this hotel if you need to be close to the bell centre. The only thing good about it is the location. "