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"My spouse and I stayed at Hyatt Zilara Rose Hall in Montego Bay from October 23 – November 2, 2025. What was supposed to be a four-day getaway turned into eleven days when Hurricane Melissa became a Category 5 storm and grounded all flights. Even through the worst of it, the staff and management were outstanding. The General Manager Adrian and team provided clear updates, kept guests calm, and restored Wi-Fi within 24 hours and water within 48–72 hours. Despite the storm, they continued serving hot Jamaican meals, drinks, and even nightly entertainment to keep spirits high. Employees such as Callela, Unique, Seanah, and Ro showed incredible kindness and professionalism—always smiling, even while worrying about their own families. Once airports reopened, the hotel arranged safe transportation to Kingston so guests could catch emergency flights home. I can’t say enough about the leadership, compassion, and resilience of this team. They turned a terrifying experience into one I’ll never forget for all the right reasons. If you’re visiting Jamaica, Hyatt Zilara Rose Hall should be your first choice. 🇯🇲💚"

"Everything was good the food staff was very friendly even when the hurricane was blowing they make sure we all get take care even when the hotel get lots of badly damaged they still make us feel well come catalonia is the best i will come again when they rebuild "

"Great staff and beautiful property. "

"The staff was Awesome had a very Enjoyable stay loved swimming and snorkeling Can't wait too return feels like .. Home"

"Buffet was always good , great party atmosphere "

"Clean room and great entertainment "

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"The property was beautiful and immaculately kept. Staff were friendly and always helpful. Food was plentiful and delicious. "

"The breakfast was not free That said nice room for the price (AC and internet worked well) Few places at this price have an in house restaurant Nice mix of American and Jamaican food, mon! The location is close to the airport food souvenir shops and beach along the coast "