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"Clean and friendly/helpful staff"

"Rating: 2/5 – Beautiful Beach, Disappointing Experience Overall This was, unfortunately, one of the more disappointing stays we’ve had. To start with the positive, the beach itself is absolutely beautiful and is easily the highlight of the property. The entertainment team was also a bright spot-they were engaging and did a great job, especially for families. However, beyond that, the experience fell well below expectations. Service overall felt unfriendly and not guest-oriented. While there were a few exceptions, many interactions came across as dismissive rather than helpful. For example, when we asked a simple question about dinner timing to plan around our young children, the response was surprisingly rude. The dining experience was also underwhelming. Food options were very repetitive, and there did not appear to be much effort to accommodate individual needs. Additionally, there were only two restaurants on site, which made the limited and repetitive menu even more noticeable over the course of the stay. Although the beach is stunning, it was disappointing that guests had to pay extra for beach beds rather than having them included. Small details like this added up and took away from what should have been a relaxing experience. Another inconvenience was the lack of transportation options—there was no readily available or reliable car service to help guests get around, which made things more difficult than expected. Overall, aside from the beach and entertainment, "

"Lovely wait and room staff"

"The cleaners did a good job. The waiting on staff were generally terrible (complaint had to be put in for one of them) and the entertainment was very poor. Add in the fact a very dated and sexist policy that meant to enjoy an evening meal at the hotel all men had to wear trousers and you can see why the low stars for the review. "

"Very clean and excellent customer service."

"Very clean rooms Food where good - But much the same. But they can not make drinks in the bar. It is a self catering All inclusive Hotel. So there are lack of service according to other hotel. Empty beer glass everywhere. But all in all good hotel and vacation "

"Hotel in need of modernisation. Common areas very dated especially the spa area. Nice hotel but doesn’t feel like a 4 star."

"Der Club ist nicht zu vergleichen mit anderen. Du kaufst einen offenen Geist bei den Menschen mit dieser Reise der es dir ermöglich sympathische und offene Menschen kennenzulernen. Besonders war diese Woche das Sauna-Angebot von dem Spa-Team. Das war ein gelungenes Entspannung bzw. Entgiftungsprogramm."