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The Hermitage Hotel Mount Cook

4.5 star property
Luxury hotel with 2 restaurants and a 24-hour front desk

Choose dates to view prices

The Hermitage Hotel Mount Cook welcomes visitors to its eco-friendly property at Mount Cook National Park. Enjoy breakfast at two restaurants, explore the garden or bike trails. Free self-parking and praised multilingual staff add convenience and great service.

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Bar
  • 24/7 front desk
  • Housekeeping
  • Laundry

Room options

Available filters for rooms
Showing 8 of 8 rooms

View all photos for Standard Double or Twin Room

Standard Double or Twin Room | Iron/ironing board, free WiFi, bed sheets, wheelchair access

Standard Double or Twin Room

7.4 out of 10
Good
(3 reviews)

Highlights

Heating
Free cribs/infant beds
Mini-fridge
Flat-screen TV
Hair dryer
Private bathroom
Shower/tub combination
Coffee/tea maker
Heating
Free cribs/infant beds
Hair dryer
Private bathroom
Shower/tub combination
Mini-fridge
  • 23 sq m
  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

View all photos for Standard Double Room, 1 Queen Bed, Mountain View

Iron/ironing board, free WiFi, bed sheets, wheelchair access

Standard Double Room, 1 Queen Bed, Mountain View

7.6 out of 10
Good
(9 reviews)

Highlights

Furnished balcony or patio
Heating
Mini-fridge
Flat-screen TV
Hair dryer
Private bathroom
Shower/tub combination
Coffee/tea maker
Furnished balcony or patio
Heating
Hair dryer
Private bathroom
Shower/tub combination
Mini-fridge
  • 17 sq m
  • Mountain view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Twin Room, Mountain View

View from room

Superior Twin Room, Mountain View

8.8 out of 10
Excellent
(17 reviews)

Highlights

Furnished balcony or patio
Heating
Free rollaway/extra beds
Free cribs/infant beds
Mini-fridge
Flat-screen TV
Hair dryer
Private bathroom
Furnished balcony or patio
Heating
Rollaway/extra beds (free)
Free cribs/infant beds
Hair dryer
Private bathroom
  • 26 sq m
  • Mountain view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Premium Twin Room, Mountain View

Iron/ironing board, free WiFi, bed sheets, wheelchair access

Premium Twin Room, Mountain View

8.8 out of 10
Excellent
(6 reviews)

Highlights

Air conditioning
Heating
Free rollaway/extra beds
Free cribs/infant beds
Mini-fridge
Flat-screen TV
Hair dryer
Private bathroom
Air conditioning
Heating
Rollaway/extra beds (free)
Free cribs/infant beds
Hair dryer
Private bathroom
  • 35 sq m
  • Mountain view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Signature Twin Room, Mountain View

Iron/ironing board, free WiFi, bed sheets, wheelchair access

Signature Twin Room, Mountain View

10.0 out of 10
Exceptional
(6 reviews)

Highlights

Separate sitting area
Air conditioning
Heating
Free rollaway/extra beds
Free cribs/infant beds
Mini-fridge
Flat-screen TV
Hair dryer
Separate sitting area
Air conditioning
Heating
Rollaway/extra beds (free)
Free cribs/infant beds
Bathrobes
  • 35 sq m
  • Mountain view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Premium Room, 1 King Bed, Mountain View

Premium Room, 1 King Bed, Mountain View | Iron/ironing board, free WiFi, bed sheets, wheelchair access

Premium Room, 1 King Bed, Mountain View

Highlights

Air conditioning
Heating
Free cribs/infant beds
Mini-fridge
Flat-screen TV
Hair dryer
Shower/tub combination
Coffee/tea maker
Air conditioning
Heating
Free cribs/infant beds
Hair dryer
Shower/tub combination
Mini-fridge
  • 35 sq m
  • Mountain view
  • Sleeps 2
  • 1 King Bed

View all photos for Signature Room, 1 King Bed, Mountain View

Signature Room, 1 King Bed, Mountain View | Iron/ironing board, free WiFi, bed sheets, wheelchair access

Signature Room, 1 King Bed, Mountain View

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Separate sitting area
Air conditioning
Heating
Free cribs/infant beds
Mini-fridge
Flat-screen TV
Hair dryer
Private bathroom
Separate sitting area
Air conditioning
Heating
Free cribs/infant beds
Bathrobes
Hair dryer
  • 35 sq m
  • Mountain view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Double or Twin Room, Mountain View

Iron/ironing board, free WiFi, bed sheets, wheelchair access

Standard Double or Twin Room, Mountain View

Highlights

Balcony or patio
Heating
Free cribs/infant beds
Mini-fridge
Flat-screen TV
Hair dryer
Private bathroom
Shower/tub combination
Balcony or patio
Heating
Free cribs/infant beds
Hair dryer
Private bathroom
Shower/tub combination
  • 22 sq m
  • Mountain view
  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds
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About the neighborhood

Map
89 Terrace Road, Mount Cook National Park, Mount Cook, 7999

What's nearby

  • Sir Edmund Hillary Alpine Centre - 2 min walk - 0.2 km
  • Mount Cook National Park - 2 min walk - 0.2 km
  • Aoraki / Mount Cook Visitor Center - 5 min walk - 0.5 km
  • Kea Point Walk - 11 min drive - 4.0 km
  • Tasman Lake - 11 min drive - 10.2 km

Restaurants

  • ‪Chamois Bar & Grill - ‬10 min walk
  • ‪Alpine Restaurant - ‬1 min walk
  • ‪Snowline Bar - ‬1 min walk
  • ‪Sir Edmund Hillary Café & Bar - ‬1 min walk
  • ‪The Old Mountaineers' Cafe & Bar - ‬4 min walk

About this property

The Hermitage Hotel Mount Cook

Luxury hotel near Mount Cook National Park
Located close to Sir Edmund Hillary Alpine Centre and Aoraki / Mount Cook Visitor Center, The Hermitage Hotel Mount Cook provides a terrace, a coffee shop/cafe, and a garden. Be sure to enjoy breakfast, lunch, and dinner at the two on-site restaurants. In addition to laundry facilities and a fireplace in the lobby, guests can connect to free in-room WiFi.
You'll also find perks like:
  • Free self parking
  • Buffet breakfast (surcharge), bike rentals, and coffee/tea in the lobby
  • Tour/ticket assistance, a banquet hall, and multilingual staff
  • Guest reviews say great things about the helpful staff
Room features
All 164 rooms have amenities such as free WiFi.
More amenities include:
  • Shower/tub combinations, free toiletries, and hair dryers
  • Flat-screen TVs with satellite channels
  • Wardrobes/closets, mini fridges, and coffee/tea makers

Awards and affiliations

Eco-Certified Property
This property participates in Qualmark Sustainable Tourism Business Award, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Similar properties

Exterior

Mt Cook Lodge & Motels

  • Parking included
  • Free WiFi
  • Restaurant
  • Air conditioning
8.8 out of 10, Excellent, 92 reviews
Mt Cook Lodge & Motels

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • Daily buffet breakfast available 7:30 AM to 10:00 AM for a fee: NZD 42 for adults and NZD 22 for children
  • 2 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Alpine Restaruant
  • Panorama Room
  • Sir Edmund Hillary Cafe
  • Snowline Bar

Things to do

  • Bicycle rentals
  • Hiking/biking trails

Family friendly

  • Laundry facilities
  • Mini-fridge
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • Meeting room

Outdoors

  • Garden
  • In a national park
  • In the mountains
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Grab bar near toilet
  • Handrails in hallways
  • Handrails in stairways
  • Low-height counter and sink
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • Banquet hall
  • Fireplace in lobby
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Flat-screen TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Mini-fridge

More

  • Heating
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 10:00 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 10 AM
Contactless check-out available

Special check-in instructions

The property charges 2 percent for credit card payments
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately NZD 42 for adults and NZD 22 for children
  • Credit card charges are subject to a surcharge of 2 percent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a carbon monoxide detector, a fire extinguisher, and a smoke detector

We should mention

A car is required for transportation to and from this property

National rating

Rating provided by Qualmark®, source of official star ratings for accommodation in New Zealand.

Property is also known as

Hermitage Hotel Mount Cook
Hermitage Mount Cook
The Hermitage Mount Cook
The Hermitage Hotel Mount Cook Hotel
The Hermitage Hotel Mount Cook Mount Cook
The Hermitage Hotel Mount Cook Hotel Mount Cook

Frequently asked questions

Is The Hermitage Hotel Mount Cook pet-friendly?

No, only service animals are welcome at the property.

How much is parking at The Hermitage Hotel Mount Cook?

Self parking is free at this property.

What time is check-in at The Hermitage Hotel Mount Cook?

Check-in start time: 3:00 PM; Check-in end time: 10:00 PM. Late check-in is available during limited hours.

What time is check-out at The Hermitage Hotel Mount Cook?

Check-out is at 10 AM.

Where is The Hermitage Hotel Mount Cook located?

Situated in a national park, this luxury hotel is steps from Sir Edmund Hillary Alpine Centre and Mount Cook National Park. Aoraki / Mount Cook Visitor Center and Kea Point Walk are also within 1 mi (2 km).

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The Hermitage Hotel Mount Cook Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 492 out of 1000 reviews
Rating 8 - Good. 328 out of 1000 reviews
Rating 6 - Okay. 107 out of 1000 reviews
Rating 4 - Poor. 45 out of 1000 reviews
Rating 2 - Terrible. 28 out of 1000 reviews

9.0/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Corrinne

Liked: Amenities
Great food , great views
View from toom
Stayed 1 night in Oct 2025

10/10 Excellent

Aliya

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is a dream. Beautiful location, stunning views from rooms. Staff were really helpful, easy check in and check out.
Stayed 2 nights in Sep 2025

8/10 Good

MITSUNORI

Liked: Cleanliness, staff & service, property conditions & facilities
Very good location for travelers and Mountain lovers
Stayed 1 night in May 2025

10/10 Excellent

Teck Kee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome view of Mt Cook from our room.
Stayed 1 night in May 2025

8/10 Good

Donald

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the location and mountai views.
Stayed 1 night in Mar 2025

8/10 Good

Steve

Liked: Cleanliness, staff & service, property conditions & facilities
We enjoyed our stay
Stayed 2 nights in Dec 2024

4/10 Poor

Dave

Liked: Cleanliness, staff & service, property conditions & facilities
The service to not meet the room charges the restaurant needs to come up to the bee
Stayed 2 nights in Aug 2025

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful spot- views were amazing. An older hotel but nicely appointed.
Stayed 1 night in May 2024

10/10 Excellent

Emily

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely beautiful setting!
Stayed 1 night in Nov 2022

8/10 Good

Connie

Liked: Cleanliness
Good environment but bad service, not any service to help customers in snow days. We pay so expensive price but even didn’t help us to remove snow in car park. View is beautiful but room is ver small and limited facilities and dining is expensive, everything in this hotel is expensive
Stayed 2 nights in Jun 2025

10/10 Excellent

Verified traveler

Great hotel at Mt. Cook!

The location is perfect! The room is with great views! One can gaze stars right out of the building! The buffet dinner is high quality!
Stayed 1 night in Jan 2024

10/10 Excellent

Angie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The views of Mt Cook are amazing
Stayed 1 night in Feb 2023

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service
Stayed 1 night in Jun 2024

8/10 Good

Julian

Liked: Cleanliness, staff & service

Weekend break

Great
Stayed 2 nights in May 2024

10/10 Excellent

Lyndal

Liked: Cleanliness
Disliked: Amenities
You need more dining options, laundry service stopping at 5.30pm is unhelpful. But spectacular views, comfy room, buffet dinner was lovely albeit pricey and no alternative.
Stayed 1 night in Jul 2024

8/10 Good

Lim

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall is ok.
Stayed 2 nights in Aug 2023

8/10 Good

Ravi

Liked: Cleanliness, staff & service
Our room was clean and in good condition. However, the common areas were worn out and not in good condition.
Stayed 1 night in Dec 2023

10/10 Excellent

Grahame

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to Mt Cook and surrounded by amazing scenery. The property is clean, tidy, and well staffed with friendly people. Went to bed at night on a chilly evening and woke in the morning to the magic of a snow covered vista. Noises of avalanches in the distant hills echoed all day. Just stunning and captivating.
Stayed 1 night in Sep 2022

8/10 Good

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a very enjoyable experience but were let down by our room not being serviced on one day of our visit, otherwise would have rated 5 stars. Night duty manager was missing in action one night with only one staff at front desk. The breakfast and dinner buffets were reasonably priced, and we enjoyed our experiences there.

6/10 Okay

Julie

Liked: Amenities, property conditions & facilities
Disliked: Staff & service
Location is gorgeous. But our reservation was entered incorrectly into their system (despite the confirmation email being correct). At dinner, no waitstaff ever came to our table, although tables nearby were waited upon.

6/10 Okay

Peter

Liked: Cleanliness, staff & service
The Hermitage staff were excellent & location stunning. Unfortunately however while the rooms were clean & tidy, the soundproofing of the rooms was exceptionally poor. We endured broken sleeps every night due to noise levels so would only stay again if we could specify to be on the top floor. Would also be lovely if all three advertised eating facilities had been open for variety and choice.
Stayed 3 nights in Jul 2023

4/10 Poor

g

Disliked: Cleanliness, staff & service, property conditions & facilities

Poor hotel service

The hotel is very dated and has not been maintained well. Service was questionable and so what rude.
Stayed 1 night in Dec 2022

8/10 Good

Mei

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
The two ladies at the reception were very nice and helpful. As it was raining hard, we could not go to the park, so they helped us to move into our room quickly. The hotel has two restaurants, both have more than two hours wait list. Both have set menus and fixed, high price. No a la carte. There is no room service available. So hotel guests are forced into captives of the restaurants.
Stayed 1 night in Jan 2024

2/10 Terrible

Sheersh

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
This hotel claims to be 4-star, but it falls far short of those expectations. The location and views are wonderful, but in Mt. Cook, that’s not unique to this property. Our room, meant for four, had two queen beds and no seating at all. It felt like the hotel expected us to eat elsewhere or spend a fortune in their overpriced restaurant ($83 per person), instead of providing even basic amenities like chairs. The mattress was so soft I was constantly rolling off, and the pillows were of very poor quality. Despite claiming the mattress was new, it offered little support, making sleep uncomfortable. The paint in the room was peeling, the bathroom lacked a heater, and overall, the hotel failed to provide the comfort and quality one would expect from a 4-star. It’s disheartening to pay such exorbitant prices for minimal amenities. Not enoguh parking as well. They seem to be capitalizing on the lack of alternatives in the area. I hope another option opens up for future visitors.
Stayed 1 night in Oct 2024

8/10 Good

Nancy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice accommodation for its proximity to hikes and the national park. The property is a bit dated, but overall a nice stay.
Stayed 1 night in Oct 2025