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Aparthotel

Aparthotel HSM Lago Park

3.0 star property

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Just steps from Playa de Muro, HSM Lago Park Aparthotel offers convenience and comfort. Parents can enjoy the pool's swim-up bar while kids play. The on-site restaurant serves breakfast and dinner, table tennis entertains, and multilingual staff assist travelers.

Reviews

8.0 out of 10
Very good

Popular amenities

  • Pool
  • Kitchen
  • Free WiFi
  • Restaurant
  • Air conditioning
  • Laundry

Room options

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Showing 4 of 4 rooms

View all photos for Premium Apartment, 1 Bedroom, Balcony

View from room

Premium Apartment, 1 Bedroom, Balcony

Highlights

Balcony or patio
Separate sitting area
Air conditioning
Free cribs/infant beds
Kitchenette
Refrigerator
TV
Separate bedroom
  • 35 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Twin Beds and 1 Double Sofa Bed

View all photos for Premium Studio, Balcony

In-room safe, free WiFi, bed sheets

Premium Studio, Balcony

Highlights

Balcony or patio
Air conditioning
Kitchenette
Refrigerator
TV
Separate bedroom
Private bathroom
Hair dryer
  • 15 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Sofa Beds

View all photos for Premium Apartment, Balcony (BRUNCH UNLIMITED)

View from room

Premium Apartment, Balcony (BRUNCH UNLIMITED)

Highlights

Balcony
Air conditioning
Free cribs/infant beds
Kitchenette
Refrigerator
TV
Separate bedroom
Private bathroom
  • 1 bedroom
  • Sleeps 4
  • 2 Twin Beds and 1 Double Sofa Bed

View all photos for Premium Studio, Balcony (BRUNCH UNLIMITED)

In-room safe, free WiFi, bed sheets

Premium Studio, Balcony (BRUNCH UNLIMITED)

Highlights

Balcony
Air conditioning
Kitchenette
Refrigerator
TV
Private bathroom
Hair dryer
Microwave
  • Sleeps 2
  • 2 Twin Sofa Beds
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About the neighborhood

Located in Muro, Aparthotel HSM Lago Park is near the beach. Alcúdia Port and Pollensa Port are worth checking out if an activity is on the agenda, while those wishing to experience the area's natural beauty can explore Playa de Muro and Alcúdia Beach. Traveling with kids? Consider Hidropark, or check out an event or a game at Plaza de Toros. Discover the area's water adventures with scuba diving and snorkeling nearby, or enjoy the great outdoors with hiking/biking trails and mountain biking. Visit our Muro travel guide
View more Aparthotels in Muro
Map
Calle Yola s/n, Playa de Muro, Muro, Mallorca, 7458

What's nearby

  • Must to go so Early in the Day
    Playa de Muro
    5 min walk - 0.4 km
  • Alcudia beach between Port d'Alcudia and Can Picafort, Spain, Shutterstock ID 1128038810, Purchase Order: -
    Alcúdia Beach
    19 min walk - 1.7 km
  • Platja dels Francesos
    5 min walk - 0.4 km
  • Cova de Sant Martí
    2 min drive - 2.1 km
  • Alcúdia Port
    5 min drive - 4.6 km

Getting around

  • Sa Pobla Station
    17 min drive
  • Palma de Mallorca Airport (PMI)
    57 min drive

Restaurants

  • L’Épicerie Alcudia
    10 min walk
  • Numa Beach
    10 min walk
  • Tramuntana Restaurant
    13 min walk
  • Burger King
    3 min walk
  • Las Dunas Snack Bar
    9 min walk

About this property

Aparthotel HSM Lago Park

Along with a restaurant, this smoke-free aparthotel has a nightclub and a fitness center. WiFi in public areas is free. Additionally, a bar/lounge, a poolside bar, and a complimentary children's club are onsite. Each apartment provides a TV with cable channels, plus a kitchenette with a refrigerator, a stovetop, and a microwave. Added amenities include free WiFi, a balcony, and a coffee/tea maker. Limited housekeeping is available.
Aparthotel HSM Lago Park offers 135 air-conditioned accommodations with safes and coffee/tea makers. Rooms open to balconies. Accommodations at this 3-star aparthotel have kitchenettes with refrigerators, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include showers, complimentary toiletries, and hair dryers.

This Muro aparthotel provides complimentary wireless Internet access. Cable television is provided. Housekeeping is provided on a limited basis.

A children's pool and a seasonal outdoor pool are on site. Other recreational amenities include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Awards and affiliations

Eco-Certified Property
This property participates in Ecostars, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

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Property amenities

Beach

  • White sand beach nearby
  • Beach loungers
  • Beach umbrellas

Pool/Spa

  • Pool loungers
  • Pool umbrellas
  • Seasonal outdoor pool

Internet

  • Available in the apartment: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free offsite parking
  • Roundtrip airport shuttle (surcharge)
  • Car rental

Family friendly

  • Children's games
  • Children's pool
  • Children's toys
  • Free children's club
  • Free supervised activities for children
  • Playground

Restaurants on site

  • Restaurante Buffet

Kitchenette

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Electric kettle
  • Microwave
  • Refrigerator
  • Stovetop

Dining

  • Daily buffet breakfast available 8:00 AM to 1:00 PM for a fee: EUR 25 for adults and EUR 15 for children
  • A bar/lounge
  • A poolside bar
  • A restaurant
  • A swim-up bar

Bedrooms

  • Bedsheets provided

Bathroom

  • 1 private bathroom
  • Free toiletries
  • Hair dryer
  • Shower
  • Towels provided

Entertainment

  • Nightclub
  • TV with cable channels

Outdoor areas

  • Balcony
  • Terrace

Laundry

  • Dry cleaning/laundry service
  • Laundry facilities

Comfort

  • Air conditioning

Pets

  • No pets allowed

Suitability/Accessibility

  • Elevator
  • Smoking not allowed

Services and conveniences

  • 24-hour front desk
  • ATM
  • Limited housekeeping
  • Luggage storage
  • Multilingual staff
  • Phone
  • Safe
  • Safe at front desk
  • Tour and ticket assistance
  • Vending machine

Location highlights

  • Near the sea

Things to do

  • Arcade/game room
  • Bicycle parking
  • Bicycle rentals
  • Bicycle storage
  • Billiards/pool table
  • Children's pool
  • Free children's club
  • Free supervised activities for children
  • Gym
  • Table tennis
  • Bicycle rentals nearby
  • Golfing nearby
  • Hiking/biking trails nearby
  • Sailing nearby
  • Scuba diving nearby
  • Snorkeling nearby

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector (host has indicated there is a smoke detector on the property)
  • Fire extinguisher

General

  • 135 units
  • 2 buildings
  • 4 floors
  • Bicycle parking
  • Bicycle rentals
  • Bicycle storage
  • Built in 1994

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Renovations and closures

This property is closed from October 19 2025 to March 26 2026 (dates subject to change).

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the local government and will be collected at the property. The tax is reduced by 50% after the 8th night of stay and children under 16 years of age are exempt. Other exemptions and reductions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: From 1 November - 30 April, EUR 0.55 per person, per night , up to 9 nights, and EUR 0.28 thereafter. This tax does not apply to children under 16 years of age.
  • A tax is imposed by the city: From 1 May - 31 October, EUR 2.20 per person, per night, up to 9 nights, and EUR 1.10 thereafter. This tax does not apply to children under 16 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately EUR 25 for adults and EUR 15 for children

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts major credit cards and cash
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has indicated there is a smoke detector on the property
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property is professionally cleaned

We should mention

Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using information in the booking confirmation
The seasonal pool will be open from May to October
Pool access available from 9:00 AM to 8:00 PM
Only registered guests are allowed in the guestrooms

Property is also known as

Apartamentos HSM Lago Park
Apartamentos HSM Lago Park Alcudia
Apartamentos HSM Lago Park Aparthotel
Apartamentos HSM Lago Park Aparthotel Alcudia
Apartamentos Hsm Lago Park Hotel Playa De Muro
Apartamentos HSM Lago Park Aparthotel Muro
Apartamentos HSM Lago Park Muro
Apartamentos HSM go Park
Apartamentos HSM Lago Park
Aparthotel HSM Lago Park Muro
Aparthotel HSM Lago Park Aparthotel
Aparthotel HSM Lago Park Aparthotel Muro

Frequently asked questions

Does Aparthotel HSM Lago Park have a pool?

Yes, this property has a seasonal outdoor pool and a children's pool. Pool access is from 9:00 AM–8:00 PM.

Is Aparthotel HSM Lago Park pet-friendly?

No, pets are not allowed at this property.

How much is parking?

There is free parking nearby.

What time is check-in at Aparthotel HSM Lago Park?

Check-in start time: 2 PM; Check-in end time: midnight.

What time is check-out at Aparthotel HSM Lago Park?

Check-out is at noon.

Does Aparthotel HSM Lago Park provide a shuttle to the airport?

Yes, there's an airport shuttle.

Where is Aparthotel HSM Lago Park located?

This family-friendly Muro aparthotel is located by the sea, within 1 mi (2 km) of Platja dels Francesos, Playa de Muro, and Alcúdia Beach. Alcúdia Port is 2.5 mi (4 km) away.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Aparthotel HSM Lago Park Reviews

8.0

Very Good

8.2

Cleanliness

8.0

Location

8.4

Staff & service

7.8

Property conditions & facilities
Rating 10 - Excellent. 95 out of 324 reviews
Rating 8 - Good. 150 out of 324 reviews
Rating 6 - Okay. 67 out of 324 reviews
Rating 4 - Poor. 6 out of 324 reviews
Rating 2 - Terrible. 6 out of 324 reviews

Reviews

8/10 Good

Louise

Liked: Cleanliness, property conditions & facilities
Rooms are clean and staff were generally pleasant. This was our second visit as we enjoyed the central location of the hotel. Lovely renovation to pool area at main hotel. The annexe pool isnt so nice. Sadly no longer any evening entertainment and bar closed at a very early 7pm.
Stayed 5 nights in Aug 2025

10/10 Excellent

Maria

Liked: Cleanliness, room comfort, communication
Very nice! Lovely staff! Antonio deserves an extra star :) very tasty breakfast. I would stay there again
Stayed 4 nights in Jun 2025

10/10 Excellent

Charlotte

Liked: Cleanliness, room comfort, communication

Great vibe, friendly and relaxing!

I was there with my teenage daughter and we had a fantastic time here. From check in to check out we felt right at home. Loved the vibe, the friendly guy who both checked us in and out, Marga in the bar who made awesome drinks and the super cool DJ who played music every afternoon. It was quiet at night, and the apartment had basically everything you need (a drying rack for dishes and a pair of scissors would have been a great complement though.) Loved the long pillows. Both me and my daughter would love to stay here again.
Stayed 7 nights in Sep 2025

10/10 Excellent

Zygimantas

Liked: Cleanliness, amenities, property conditions & facilities, communication
Amazing staff (hola Jurate ;)), very close to the beach, good breakfast and dinner options. Been coming here for years and will be back again !
Stayed 7 nights in May 2024

10/10 Excellent

Tanzeel

Liked: Cleanliness, amenities, property conditions & facilities, communication
Loved the apartment. Very close to the beach. Very spacious bedroom. Bathroom very modern. Overall good experience.
Stayed 4 nights in May 2025

10/10 Excellent

alex

Liked: Cleanliness, communication
Very clean and staff were friendly we’re coming back next year
Stayed 10 nights in Oct 2023

8/10 Good

Keith

Liked: Cleanliness, amenities, property conditions & facilities, communication
Great location for food and shopping. Rooms were very good. Nice kitchen etc. Location next to a children's play area and bar. Could be noisy on occasions. Overall we liked it.
Stayed 5 nights in Oct 2024

8/10 Good

Amber

Liked: Property conditions & facilities, communication
Really pleasantly surprised at how nice it was to stay here! The staff were really lovely and the room was more impressive than the photos. Parking is a little bit annoying if you come back later in the evening but you’re never too far from the hotel.
Stayed 5 nights in Oct 2023

6/10 Okay

Daniel

Liked: Cleanliness, communication

Booked last minute

All good, they even changed our rooms and provided some mozzie spay, we arrived in a big breading season
Stayed 3 nights in Jun 2024

8/10 Good

Louise

Liked: Cleanliness, property conditions & facilities
The apartment was clean and had everything to self cater. Air conditioning was good. Most staff were friendly. The pool looked quite tired but we went to the beach most days so it was ok. Location is right in the town centre close to shops and restaurants. The hotel overbooked and we were put into an alternative hotel for 1 night which did spoil our first impressions. I would return to the hotel though.
Stayed 5 nights in Aug 2024

6/10 Okay

Rahul

Liked: Cleanliness, communication

Not the right Value for the Money Spent

Staff at the Hotel was veru good. I had book am accomodation for my familty of 3.. I was given a room in the extended part of hotel , which didnt give a good feel .. it is cut off from Main Building .. It is an average accomodation.
Stayed 4 nights in Jun 2024

8/10 Good

Melanie

Liked: Cleanliness, room comfort, communication
All the hotel staff are lovely, very pleasant and helpful. The hotel itself is in a good central position for shops and restaurants and has a good, secure bike storage facility with limited tools, a bike wash station, a shower, a toilet and drinking water. The room was specious with a seperate bedroom, 2 large single beds pushed together but made up separately, a shower room with hairdryer, dining/kitchenette/living area and a small balcony. Utensils a bit battered and burnt but ample pans ect. A coffee machine, toaster and kettle all provided. Cleaners almost everyday baring twice a week and although it was nice of them to straighten the beds and empty the bins, not much cleaning took place! Although the hotel states there is wifi in the rooms, we were unable to access it at all during our 12 night stay at the beginning of October. The pool was freezing as it doesn't get the sun all day and not all the sunbeds are able to be in the sun but, again, it was October. The bar is cheap enough and you are allowed to have glass round the pool area. The only bad thing to say about the hotel is the extremely annoying background music played constantly in the reception and pool area. It was like being put on hold on the phone only you couldn't hang up! There are prettier locations to stay, like Pollenca but Muro does have lots going on and the hotel is literally just accross the road from the beach. Altogether, a pleasant stay for what we paid. Definitely a 3* plus.
Stayed 12 nights in Oct 2025

6/10 Okay

Georgie

Liked: Cleanliness, communication

Good location

Food buffet was nice, we did it one day when we were by the pool. It’s unlimited for breakfast, brunch and lunch so we went in 2-3 times during the time period. We stayed in the lago2 which was more run down but fine. Pool towels would have been appreciated to be included in the price as we had to use our room towels which was annoying. Housekeeping was good but there were 2 days out of the week they didn’t clean (as in they don’t clean on those days). Hotel room had strong smell of drains particularly during the first part of the week, not sure if it was related to the wetter weather as it went away when it was sunnier. Little kitchenette was good, well equipped and easy to make meals in. Beds were quite comfy but pillows too flat, used a blanket underneath but still wasn’t very comfortable. Bit noisy as our room faced the bar. Staff all friendly and helpful. Local area was fine, lots of nice restaurants (we liked el patio and the pizza place a street or so nearby) and nice beach, beach quite small so not much room for kids to play football. Worked well as a base for us to explore the island. Had no issues with on street parking apart from one sunny weekend day where we just parked a bit further away.
Stayed 7 nights in Jul 2025

6/10 Okay

Rebecca

Disliked: Property conditions & facilities
The Good: mostly clean with modern rooms, and well maintained medium-sized pools. Close to half a dozen decent restaurants and the excellent beach (albeit very crowded). Friendly reception, entertainment, and cleaning staff. The Bad: The immediate surroundings outside are busy with trash on the ground and a poorly maintained park. A large tree branch fell into the pool area during our stay. The air con was very weak and ineffective. The wifi went down for a couple of days but was fixed within 48 hours. The cleaners missed our room on 5 out of 6 days. A laundry strike meant we couldn’t get fresh towels until day 4. The check in system needs updating as it took 15 mins to get our keys. Don’t expect to get taxis but there are frequent buses for getting to the port and the old town. The Ugly: They advertise building 1 and its pool but half of guests are placed in building 2 around the corner. The property between them is owned separately and includes shops, a park, and an outdoor bar which plays loud music until midnight. We (2 adults & 2 kids) were put in building 2 above the bar, which was noisy as hell and smelled of cigarette smoke; we couldn’t open the balcony door or go outside. We stayed there for one night until we could be moved to the opposite side of building 2 for the remainder which was much better. However because the room allocation is pot luck, I would not go back nor recommend this hotel.
Stayed 7 nights in Jul 2023

8/10 Good

Heidi

Liked: Cleanliness, amenities, property conditions & facilities, communication
I liked the breakfast buffet and the pool area. The hotel is conveniently within walking distance to the beach and restaurants/shops. The staff was very friendly and took the time to answer questions.
Stayed 4 nights in Sep 2025

10/10 Excellent

Willow

Liked: Cleanliness, amenities, communication
Enjoyed our 8 day stay . Will come back again
Stayed 8 nights in Sep 2025

6/10 Okay

Fayçal

Liked: Communication
Disliked: Cleanliness, amenities
It was noisy and the bed not too confy but overall it was ok
Stayed 5 nights in Jul 2025

8/10 Good

Gustavo

Liked: Cleanliness, room comfort, communication

Good times

Facilities outdated but well maintained. We stayed at the flats/studios in the second building. The unlimited buffet deal was great making the price affordable for breakfast and lunch. The building is right under a terrace bar so it can get quite loud until late making sleep quite difficult for the young ones.
Stayed 5 nights in Jul 2025

6/10 Okay

Hannah

Liked: Cleanliness, property conditions & facilities
Disliked: Communication
Upon check in, reception didn't have my name down on the list nor did they give us any information at all about facilities. We booked this hotel as we believed there to be a gym - we never found it.
Stayed 4 nights in Sep 2025

8/10 Good

Marianne S.

Liked: Cleanliness, room comfort, communication
Great location in Platja de Mura, just a block from several great restaurants and small shops, and only two blocks away from a lovely, sandy beach. Our two one-bedroom-apartments (1203 & 1204) were in building one (of two), and they were well equipped and comfortable for a weeks stay. The beds were just as firm as I like them, the cleaners respected the do-not-disturb-sign, the water pressure was almost like home, and there was plenty of hot water as well. We would have wished that the pools (we tried both the main pool by building one and the smaller pool by building two) were heated a bit more (travelling in October), but 21⁰C is standard water temperature, I guess. The reception staff was more than happy to order us a taxi to the airport when we asked the day before departure, and it turned out to be cheaper than the taxi we took from the airport (not prebooked). All in all a great stay, and we would be more than happy to come back to Aparthotel HSM Lago Park another time.
Stayed 7 nights in Oct 2025

6/10 Okay

Irina

Liked: Communication
Disliked: Amenities
The pictures of the hotel in the Internet are heavily photoshopped and do not correspond to the reality, especially the pool area. Additionally, the hotel consists of two buildings, newer and older. The older building is not shown in the pictures, and it looks far less attractive than the main. For the price the hotel charges per night, there are far better options.
Stayed 11 nights in Jul 2025

6/10 Okay

Toni

Liked: Communication

High season family vecation

The apartmant/hotel has two buildings with their own pools. The main building is great, nevly renovated inside and out. Staff is very friendly and helpful. Only problem is only one bathroom with a sliding door that can't lock and the door get's stuck when closed so children get trapped. Helped several kids out of the bathroom. Easy fix if prioritized by staff. Otherwise great. The second building which we were stationed, was old and not that great.
Stayed 5 nights in Jul 2025

10/10 Excellent

Ruslan

Liked: Cleanliness, amenities, property conditions & facilities, communication
We stayed there for 9 days. Really great hotel for families, clean big apartments, very good breakfast and dinner, kind and positive staff (both at reception and canteen) We were lucky as our room was facing street, less lucky might listen to the very loud music from the bar. Overall it's an amazing family focused hotel. Thanks to staff who made our stay pleasant
Stayed 8 nights in May 2023

10/10 Excellent

Mai-Britt

Liked: Cleanliness, room comfort, communication

Perfect for a week with friends

A fantastic week. The room was good, the staff was all smiling and bringing a good mood to work. Sun all day by the pool. Cold drinks at the bar. I loved every day.
Stayed 7 nights in Apr 2023

10/10 Excellent

HALYNA

Liked: Cleanliness, amenities, property conditions & facilities, communication
very good
Stayed 13 nights in Aug 2023